From the Get Call Contact info Step, the Called Number , Last Redirected Number and Original Called Number give me the CTIRoutePoint. How can I get the CTIPort number ?
I have IPCC enhanced 3.1.3 and have silent monitoring working fine, but I don't see the recording buttons, and they are not available in the desktop administrator.What am I missing??
Is the 3.5 CRA editor backward compatible with a 3.1 system? I was told that you need to use the 3.5 editor on a 3.5 system, but I still have many 3.1's I maintain. Thanks in advance ... Dave
We have configured both the CCS and Media Blender servers. Verified settings in the FirewallGateway.properties file. Still do not see the connections for the ARM and MRI.
Hello,I'm having trouble redirecting a call to an outside number. The systemwill transfer to an extension without incident, but generates errorswhen trying to redirect to a number outside its network.I've attached the important parts of the log file....
We tried to start the Supervisor Desktop and we already received the message that the password iswrong but we are able to use the same username andpassword to start the Agent Desktop. Why the username and password are good with the agent desktop and ...
I tried to login for the Caller using the 'Call Me' link instead of 'Meet Me'. It requires us to select a skill but no skills are available for selection and we are prevented from loggin in. It says 'Please select a skill'. How do I configure a skill...
When adding a new agent in IPCC 3.5 the agent cannot login until the server is restarted. The agent will get an unable to login error message. I have plenty of liscensing so any ideas?...... thanksSteve
When an agent hangs up with a caller that was routed to them by the ICD they go into the "work" state instead of the "ready" state and they have to click the ready button to accept calls. Anyone know why this is and how I fix it?Thanks,Geoff
i am very new to cra/ivr, so i hope this isn't a stupid question.i have a customer that wants to allow remote users to call in, get prompted for a pin, and if the pin authenticates successfully, the user is given the ability to dial out.the question ...
