Contact Center

Hi There!!   I am using UCCX 11.0.    In CUIC reporting, I am getting duplicate entries for a single call in my environment. Lets say if a call is made then there would be single call Id and and there would be multiple entries with the same data i.e....

Hi , anybody face this upgrade and can help? Do you know if is compatible with esxi 6.7 or windows 2019 ? In documentation i saw that can go until esxi 6.5 and windows 2016.I have QM 10.5 installed in Windows Server 2008 64 bits with SQL 2008 also an...

Hello,   We need to install Cisco QM at the client, and for different reasons we cannot enable LDAP synchronization in Cisco QM.   Passwords will be managed locally in QM for those who need to access the web page either for listening or for administr...

Hi I need to upload cvp tcl scripts for a ucce install on the ingress gw. I've not done this before as mostly this work is completed before I contract to a end user Co. Does anyone have instructions for this? Thanks 

Hi All, I am getting an error "Device could not be reached " while transfer the application file from CVP ops console to CVP VXML server.  Please find below log file output for reference.==CVP_11_5_OAMP-3-OAMP_OMGR_SYSLVL_DEPLOYMENT_NO_DEVICE_CONNECT...

Hi Guys, I am very new to CTI Integration on UCCE , i trying to find the call flow between CTI and Finesse based on events and how would offer new pop up screen whenever new events are occurred, these are requirement, if possible  could you please sh...

Currently running AQM version 11.5.1.648.  We are using the call recording feature and it works without issue. My question is regarding screen recording, which we have never implemented.  We have an admin account configured for Remote Control Gateway...

I have been facing the issue When I download the script from the rest api.  I am doing this "http://uccx-server/adminapi/script/download/mum.aef" and I have been getting this response from the server. <apiErrors> <apiError> <errorData>ServerError...

hellothe issue is :customer calls to contact center, the uccx script enqueued the call to the CSQ, the customer disconnects the call, the call is transferred to the agent, and ringing for 3-4 sec.in the Uccx engine logs I can see the disconnected eve...

Before upgrading to CUCM/IMP 12.5SU, I had UCCX 12.0.1 Desktop Chat configured and working without Managed File transfer enabled or configured. After SU3 upgrade Desktop Chat now doesn't work.  I'm assuming because I do not have MFT configured.  We h...

I am confused about RONA.   I am looking at Precision Queue Interval report that I run at the end of the day to get daily totals.  One queue has 110 calls offered, 34 RONA, 76 Handled, and 0 abandoned.  Are RONA calls considered handled calls?  Are t...