i've a trigger and an application tied to it for helpdesk, is there a way i can play alternate greetings using uccx script during outages , not using unity connection, can this be done directly from UCCX.we want to play an alternate greeting during o...
Forum Posts
Hello:Please, the pop-up window to answer calls on finesse seems to be blocked. It does not appear. I remember that there was certain options on chrome to enable this pop up, but I do not remember these options. Could you please help me? thanks a lot...
We currently have a situation with our MOH while waiting in queue for an agent to answer the call. When testing, the system will play the SampleAudio MOH file with timed interruption uccx prompt messages (please keep holding, etc). At about the 2 1/2...
in 2018,we build two mediasense server (primary server and secondary server), the version is 11.5, yesterday we found the primary mediasense's database is down, and cann't start (the secondary server's database can start and works well). we don't hav...
Our company is running Cisco Finesse for their inbound calls. Currently the way it is set up, if I'm waiting on a inbound call to come to me and if someone calls me directly while I'm waiting it will reset my position in the inbound queue and put me ...
Does anyone have a good doc highlighting how it configure blended agents-how never done it so any help would be great Thanks
Ucce 12.5 and external 3rd party dialler We currently have a number of sites using cisic outbound dialler with an external dialler which controls and creates the campaigns.The question is that some outbound locations working normal in that they have ...
Please see the below job opportunity for 2 engineers in our Managed Services area. Positions are fully remote, however candidates must reside in the US. Also, West Coast Time zone work schedule is preferred. Please contact me via the community system...
Hi everyone: On the Finesse Desktop layout, I see the live data report for Agent, but how do I view the ‘Agent Name All Fields’ live data report? The link below from the desktop layout can be modified? Any other solution? I want individual agents who...
Software Type: Cisco UCCX Unified Intelligence Center ReportingSoftware Version: Version:10.6(1) build 1 (10_6_1_11001_31) UCCX Unified Intelligence Center Database error when trying to retrieve a Agent Login Logout Activity Report Checked Data sou...
Hi, I have a script to let callers leave message and this message will be uploaded to UCCX folder and then send an email. Callers can record the message and it successfully uploading in en[us] folder, but send email step is having issye.No errors we...
I am using one post call survey with my IVR application . IT is working fine when i am doing an agent transfer . ICM is routing call to PCS application .But in case im doing a Hang-up from call studio application , instead of disconnecting call, ICM ...
Hellowe have created a CVP Call Studio application using the rest client elementthis element only has proxyHost and proxyPort in its settingswe have added the following on the CVP server registryHKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Apache Software...
Hi community, I have a problem in UCCX script with writing data to the document which located on sftp or windows share folder. To create script with writing data to the document which located on sftp. I used with link https://community.cisco.com/t5/c...
Working on getting Courtesy Callback to work when the inbound ANI is prefixed with a + in front of the number. Some of our numbers for our call center come off our IP Toll Free SIP Trunks, which are all prefixed with a "+". When those numbers hit t...
