I have a project that uses UCCE and the service is hosted by a 3rd party vendor which is a shared platform which is also used by other customers. We have requested access to pull our historical data from CUIC to an external SQL server to upload into ...
Wanted to start a discussion and get some guidance on using webex teams softphone for our contact center agents and see if anyone is doing this successfully. Our current remote agents use CIPC and we are looking for a replacement and it would normal...
our uccx script is triggered via REST API and gets some info then it automatically generates a call to the first person on their cellphone and redirects this call to second person's cellphone.after both parties are connected the script is ended. at t...
Hi, Can somebody explain the difference between QueueStatistics.jspandQueueStatistics.js When I run the .js version it looks better (matches TeamPerformance.js) however the Max Time does not update when calls are queuing. Ready/Not Ready works ok. If...
UCCX 12.0 - Cisco Finesse - Chat and E-mail Wrap-up reasons do not appear When agents receive chats or e-mails in Cisco Finesse, the Wrap-up reasons do not appear. After troubleshoot the issue, we noticed that when many skills are assigned to an agen...
Hello All,I have a UCCX script that transfers (consult) the calls to the extension which are registered in the CUCM. I want to generate a report on how many calls are been sent to these numbers from the UCCX. Also want to get the details of calls tr...
I've applied scripting to one of my call menus that would record what option the caller selected, and I'm trying to get that over into a CUIC Report. Normally, that wouldn't be problem but I'm in the fun situation where all of my Call.PeripheralVaria...
I'm trying to get a CCX script working so that I can save a file (recording in a document) to a windows share as a wav file. I previously accomplished this via the jcifs external library (smb), but am having to transition to a different method for va...