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In Termination_Call_Detail table, different legs have different start time and end time. There are different fields DateTime, DbDateTime and StartDateTimeUTC. Based on definitions DateTime column is relevant for this. But, doesn't seem accurate, some...

Hello to all. First time posting long time viewer.We are running PCCE 11.6 and ECE 11.6 all was working good until the exchange admins changed the domain side of the emails to standardized our Customer Service group with the rest of the company. I we...

Dear All, Unable to activate Smart license for CVP & ICM in PCCE 12.5.1 setup. We can telnet this address from Primary AWD server “ telnet tools.cisco.com 443” We were able to complete the License Type, Transport setting except for Token  Registered....

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Hello Community, I'm hoping to get some views from the community about the best antivirus to use for  a UCCE 12 deployment.  I'm kind of looking for something that has good auditing and troubleshooting log output without being too complicated.  I hav...

Sarg . by Level 3
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  • 3 replies
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Not able to find connection of all the legs of an outbound call in ucce_hds.dbo.Termination_Call_Detail table. Manually was able to find an outbound call legs - first leg has of an outbound call had 0 for RouterCallKeyDay and RouterCallKey, but the r...

Screenshot Outbound_legs.png

Hi All, Current UCCE version : 11.5           For self service IVR treatment alone Can I send call from CVP to External IVR solution like Twilo/Vonage and then return the call back to CVP for agent routing through ICM.          If yes what are the wa...

G_M by Level 1
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  • 4 replies
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I have a two part question.a. Does Termination_Call_Detail table stores outbound call details ? If so, is there any flag on the table that helps to determine outbound vs inbound calls ?b. If not, what other tables in HDS database stores outbound call...

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