I have searched the community and design guide regarding UCCX 12.5 to find a maximum CSQ limit overall, but all I find is limit on total CSQ per agent and total overall skills limit. Does anyone know? We can not upgrade if they reduced the limit on C...
Upgrading from UCCX 12.0 to 12.5SU1. The switch version on the HA server is taking nearly 3 hours. Did anyone experience it too? UCCX Primary node switched version in 1 hour.
I have a DB Read and a DB Get, nothing special. This is my DB Read: SELECT * FROM dbo.T_Ansprechpartner, dbo.T_Projekte LEFT JOIN dbo.T_Abwesenheiten ON dbo.T_Projekte.KundenbetreuerID = dbo.T_Abwesenheiten.KundenbetreuerID LEFT JOIN dbo.T_ZuordnungV...
After a newly installed CUIC with Live data Co-resident node it looks like for some reason the Live data streaming data source is not connecting. I have seen sone previous workaround with exporting and importing certificate from Live Data to CUIC ser...
Hello, I have a customer using ccx for their incoming call distribution. They currently have it configured that if an agent is not available, it rolls to an overflow and rings desk phones. We are changing this so it just queues the callers. I took ...
Hi EveryoneMy director wants to me to shutdown the CUCM cluster in our San Jose Ca. location and have all the users register to our cluster in Dallas TX. From the UCCX aspect what would I need to do in order to get all the info that's currently on th...
April 30: I'm testing 12.5 and found a bug with the algorithm that creates the vxml code around Nomatch and NoInput audio groups. Hope it'll get patched, but wanted to provide a 'heads up'. In all the elements that collect caller input, if you OMIT t...
Our UCCX is running the Calabrio for license reasons.We are in the process of upgrading our platform to Verint now.We are on UCCX 10.6.1.11002-15.We actually run PCCE 11.6 but we have to keep this running until our new call recording platform is ins...
We recently upgraded Call Manager and UCCX to version 12.5. When changing agent skill levels using the Remote Skills Manager, a popup states: "Error while updating the skill competency levels." The expected popup message is "Updated the skill success...
Is it possible to pull a report from ICM a list of all the ICM scripts and their associated phone numbers and call types?
We are planning to upgrade uccx 10.6 to 11.6..is there any need to rehost licenses after upgrade?
Hi All, We are facing this issue for a few weeks, where all agents getting moved to "Not Ready-Call Overlap" state and then back to normal automatically.I read the possible reason for this state is when agent misses two consecutive calls for system m...
We recently had our UCCX sub fail (still powered Down) and the UCCX pub also had issues. I've restarted the Pub and now the Engine wont start and I've noticed no services under the subsystem. I hit start and the services come online bar the subsystem...
We are trying to invoke a 3rd party VXML document using the Invoke Subdialog node in CVP. The URL executes successfully and a portion of the VXML document is received (actual size is 7k but only 2k received) in VVB but then a connection error is thr...
I'm looking for some suggestions on the best way to handle array's in CVP studio with a web service element. I'm building an IVR application using CVP. CVP will make a SOAP request using a Web Service Element to get a list of items a user is allowe...
