Hello,I installed UCCX 12.5 SU1 and try to integrate with CUCM 11.5 SU9 that is supported as per Cisco Matrix but I found error failed unknown Host AXL foundI exchanged CUCM Cluster tomcat certificate to UCCX & Checked Axl on CUCM and running fine th...
Forum Posts
We have an odd question from one of our Finesse call center supervisors, or at least I think it's odd. This supervisor would like to remain invisible to his agents while he is logged in, allowing him to monitor without them knowing he is logged in a...
We recently migrated from UCCX11.6 to UCCX12.5, one of the function that allow contact centre team lead reset prompt to blank was broken. I could not figure out what went wrong.The call flow is like belowcall application |enter pin |ent...
Resolved! Cisco CCE and Webex WFO
Hi Team, Does any one know and/or have documentatio if CC Enterprise On-Premise is compatible with the new Webex WFO Cloud service. Thanks,Ivan
Hi Champs,Is it possible to call VXML mirco-app directly from ICM admin script rather than routing script. I have a requirement to call a VXML application to update some custom tables on specific dates / time e.g office close / open hours. So i want ...
Hi.Running into this issue with the chats shutting down error.Not sure why but it's happening quite often.Any help appreciated. Thanks.UCCX11.6.2.10000-38 (ES05-9)Finesse 11.6(2)
Dears,Hope you are having a good day.I need your help in the problem with the below details:- Calls received by the call center gets disconnected after 1 second.- It doesn't happen to all calls it happens randomly.- It doesn't happen in a certain tim...
Hi Experts, I am a bit confused to understand the queue time and the ring time in the CCX. I have configured the queue overflow as shown below. Please correct me if I am wrong here; Every select resource step has the same timeout value 12 here. I am...
We are wanting to change the userid and password for our axl service provider in UCCX. We've created the new account on CUCM with the Standard AXL API Access role assigned. While I know we need to reboot the UCCX cluster for the changes to take e...
Haii, I have expired Certificate in my UCCX, please help how to re-generate certificate.- Thawte_Premium_Server_CA- Thawte_Server_CA- Thawte_Personal_Freemail_CA thanks you so much@ca_UCCX @Certificate_Expired
Client has been using postcalltretment survey for some time and all is working. The need has arose to send callers to two different survey apps from for reporting purposes so that survey result can be tracked for different queues/groups. I am attem...
Resolved! Debugging UCCX Rest call
I'm trying to sort out a REST call in a UCCX script. It's failing, and I need to see what is actually being sent to the server.I cannot find this in the MIVR log, and am unclear if specific traces need to be enabled in order to see this. Can anyone ...
When exporting Agent Call Summary report to excel & then trying to use Auto Sum or Average on a group of cells in a column, it fails even after re-formatting cells. We've figured out a workaround, but wondering if there is a known issue.The workarou...
Hi there. I'd like to play music in the queued branch of the Select Resource Step. I do not want to create a specific prompt to do this but I'd like to use the default MOH of the CUCM. Surfing the internet, I came across this solution This seems fixi...
Hi, I'm trying to make an API call from a UCCX script to an external Server. This particular external server requires to obtain a tokent first from it and then make the API call using that token (Bearer Token authentication) to get data. This works w...
