Dear all I have concatenated two variables coming from ICM as key value pairs in set variable. After it is received in Call Studio, I would like to play the concatenated data in the Audio item. I am unable to reference that in URI. could you please t...
Guys, A while back I deployed a solution with CVP sigdigit. I am currently now supporting another solution with CVP location based CAC. I found this configuration for location based CAC to be laborious and prone to errors ( in a case where an adminis...
Is there a feature or is there a way in PCCE to disable or take away the ability for an agent to end a call? A very important customer was hung up on after waiting a long time in queue and we want to be sure this doesn't happen again.
Working to write a script and i am trying to use the IF node to check content of a variable but not sure how to use the expression contains. So for example i am trying to check "If Call.PeripheralVariable1 contains busy". Any assistance is greatly ...
All,I am testing QM802 with UCCX802 Premium HA enabled.I have loaded licenses for CR, QM and AQM seats in UCCX. In QM Site Configuration, those seats are displayed correctly.I installed Monitoring and Recording Administrator application on a PC. When...
Hi, Direct Transfer button that is displayed on Agent's finesse desktop disappeared UCCX System version: 11.0.1.10000-75 In Cisco CAD, it used to be controlled by Desktop admin app. Is there a way to unhide it in Finesse? Tried to search throug...
Dear Members, What is the difference between Cisco Finesse agent desktop and IP Phone Agent (IPPA)? Thanks, Rajitha
Hello! I installed an UCCX 11.6.1.10000-51 and downloaded uccx-language-pack_26-11.6.1.10000-2.cop.sgn available on Cisco web page. When I try install that language pack, the pack is not match with UCCX version. Is there some language pack that w...
I have the following script. In the document (txt) I write a record which I record. If I want to delete it, then I write "blank" in this document.How would you then read this document in order to determine if it was blank in the document or is it in ...
Hello, I am trying to find one of my router error codes, however I can't seem to locate the manual below.Can someone tell me how to find it?Error code from the ICM CallRouter process. For information about a specific Router ErrorCode, refer to the Er...
Hi, I am having a problem with my script in that when all agents are busy in Region 1 the calls do not route to agents in Region 2. Also if all agents are busy in both Region 1 and 2 callers should route to Region 3. Script was created by a vendor we...
Good evening. I hope im just burned out and not thinking clearly. I would like to ask for help in clarifying this design. in UCCX 11.6 I am using 3 queues that route to the same Resource group and team. Each queue has a separate application. The que...
Hey Guys, Looking for some help with a query. Can i get some help with a query that will provide the MaxNumberLoggedOnAgentsToHalf results for a specific time period that combines multiple PG's into one output? The query i'm running now will only p...
We are facing issue with Finesse when agents start using chrome browser. We have UCCX server (11.5.1.11001-34) and CUCM (11.5.1.14900-11) and agents will automatically goes from ready to not ready in chrome (it shows logout 255 not Not ready reason)....
Hi,I cannot get emsmon to work.It connects to the process OK, but all I get back is HEX output, which is of little help to me!The error message states:EMSFormatMessage failed: EMS Error. Format Messsage for message id 21010003 failed. GetLastError() ...
