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Hi,I have several agents reporting issues with Finesse, getting stuck in talking status and being logged. Please let me know where i have to check the logs or this problem is related to explorer. Thanks,

Hello Folks, In days gone by we ran Cisco UCCX 8/5 with Calabrio's Cisco-branded QM system to record calls.  Some time ago, the system was switched off, and our networks have changed and licenses have expired, so we can't spin the system back up agai...

Guys, I am looking for any generous soul who would be kind to do a webex/sfb session to help clarify some things on the Egain Webchat solution. Having read some of the docs, I figure I should reach out to any one who can help further. I am in the mid...

Hello Guys, we have a cucm cluster of 7 nodes with 2 tftp. we have 2 uccx separate cluster that are integrated with this cucm cluster. Would it be wise to stand up another node in our cucm for a new UCCX cluster integration.is there any SRND note ava...

Hello.I heard, that some CUIC's have this stock report "Abandoned Calls in Queue". But i don't have this one.Can anyone share it's sql query for me? Thank you.

Hello!  I'm a CCX rookie and am looking for some assistance with a small problem. One of my users is set as a supervisor and currently operates as such - but his name does not show in the agents list as well as the supervisors list. I assume this is ...

Is there documentation on the process of getting UCCX licenses from the Smart Account Portal when you have purchased FLEX-CC? Also with FLEX-CC licenses you can mix Premium and Standard in your purchase.  Can you install these two different license l...

Any suggestions  to achieve Customer SSO with out SAML Assertion in ECE 11.6,Our website is not using  SAML authentication to login hence the ask ? Thanks & Appreciated

Is there a simple way to have a word document pop on a finesse agent DT on an incoming call. Thank you all.

Hi All, I followed both:https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/210528-Understand-ECDSA-certificates-in-an-UCCX.pdfandhttps://collabengineer.com/2017/04/20/uccx-11-5-tomcat-and-tomcat-ecdsa-cer...

Hi Team, Please find the attached script. We have uploaded a Moh file in cucm and working fine on a phone internally.Also have configured CTI route point with Moh. Further, how to add hold and unhold step in script so that Moh file invoke from the cu...

One of our two VVB servers failed which caused a portion of our calls to be sent to a Release Call node in ICM scripts. I have been tasked with finding the number of released calls, but each call made multiple routing attempts before the call was rel...

Hello all,I have a question.  Is there a wait timer in Call studio?  I have an application that attempts to get information from a rest client.  The client way specify that it is still gathering data.  So the proposal is to set a wait timer for 5 sec...