Contact Center

Hi, is there any way to play a beep after the prompt is played to enter digits using the "get digit string" step in UCCX? This is a configurable parameter using the "record" step, but not the "get digit string" step.Is there any system prompt that ca...

Hello,We have 4 UCCX 10.6 clusters.I have a prompt recording script in our HQ and would like to record the prompts in our HQ cluster but automatically upload them to other 3 distant clusters. Would that be possible or I need to have a prompt recordin...

Hi, Anyone see issue that ccx database lose even ccx database service is IN SERVICE.During add trigger number, I found route point not register in CM so I do reboot ccx publisher and subscriber. Otherwise, ccx database service is IN SERVICE. After th...

Hi, We are wondering if it is possible for an agent to take another call from a queue while he is already engaged in a callExample, the agent is in 'Talking' state but wants to take a call that's been waiting in the queue on another line, would this ...

Hi,

Does anyone have a sample script to create an application that allows a supervisor to call in and shutdown a callcenter? I'm thinking, the supervisor calls in, authenticates, and presses 1 to start, and press 2 to shutdown. If the supervisor chooses ...

I was unable to find any information on it anywhere so I thought my solution may help someone. Or if you have better solution let me know. I had recently worked on re-generating certificates for CUIC and Finesse servers. I had no problems with loadin...

Good morning / afternoon / evening, I've a couple of questions regarding a UCCE HDS registry key and the recovery key table in the logger. 1) What does the registry key "HKEY_LOCAL_MACHINE<SOFTWARE<Cisco Systems, Inc.\ICM\{Instance Name}\Distributor\...

We are supporting for UCCX & CUIC setup where supervisor raised the problem where they are not able to save the reports on remote computer...they dont want to configure reports send to email option after entering all parameters in "Save To Remote Loc...

Hi All, I'm wondering if someone can shed some light on how to script steps to have a caller opt to spell the last name of someone in our corporate directory in order to be routed to them directly. I'm assuming you would have to reference an xml docu...

cucm : 10.5.2 uccx 10.5.x i have tried with line group but it did not work. later on got to know that the line group will work only with internal extension numbers.