Hi People, I would like to apologize for the lame language I would probably be using, I am not someone who is dealing with such products very often and do know the exact terms. I am working for the customer service of a company and for our VoIP w...
Hi People, I would like to apologize for the lame language I would probably be using, I am not someone who is dealing with such products very often and do know the exact terms. I am working for the customer service of a company and for our VoIP w...
Hello, I have created an external VXML 2.0 application that is called from a UCCX script. The applications sends a record request to UCCX 11.6 using a 29xx voice gateway. I wish the recorded audio to be returned to my web server for further processi...
We have a group of agents that belong to five queues. Each agent has varying skills in each queue. The agents want to know what queue a call is coming from when presented. Is there something in Finesse or on the phone itself that will allow this func...
Hi All, I have ip telephony (cucm 11.5) . how do I configure to make sure calls can be landed to troll free numbers. is it possible to call troll free numbers from ip phone or jabber? Please help..
Hi All, After upgrade UCCE 11.0 (3) to 11.5(1) with ES19 we are not able to login Web setup. All other logins and system services are fine. Please advise if any ES or MR can fix this issue. Note: UCCE 11.0(1) we faced same issue later we applied ...
Currently, One of our customer is running CCX Enhanced 10.X with 5 seat agent license.We would like to upgrade to Latest CCX Premium 11.X/12.X(As of today only 11.6 is available). But I could not find this specific upgrade ENH 10.X to PRE 11.X under ...
Hello Experts Finesse webpage showing out of service post DC maintenance reboot activity in our Lab environment. Verified Finesse services are up and running and cross checked CTISVR status on Agent PG is active and also ran Procmon utility --> run...
What are the units of Expected Wait Time in Cisco Unified Contact Center Express?The Help documentation has no units mentioned for Expected Wait Time where as the Current Wait Duration has seconds mentioned as units.Since the Expected Wait Time is a ...
Cisco Agent Desktop Version 8.5Login failed due to a configuration error. Please ask your system administrator to associate your phone with the RM JTAPI provider user ID according to the instructions in the administrator guide.Pleas...
I am getting this error when trying to get the Enterprise Data to display on the CAD. Anyone seen this before.
Hello folks, I have one problem with the UCCX scripting which is about ANI. Some calls have more importance than the other calls. I created an XML file and my main goal is when this type of customers call to the IVR, script firstly read the XML fi...
Hi there, can some one explain the OS and SQL licenses required for UCCX 11.5? 1 - am i need to purchase windows server 2016 licenses? or are they include in OVA 2 - am i need to purchase MS SQL licenses? thank you
Does anyone know of a third party application/Gadget for UCCX Express to supply the Agent greeting function that is in UCCE? I have a customer that wants this badly.. Thanks Steve http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/8_5...
Hi All I need know how to get a report for count the number of times that the users press 1 or 2 in this script, in the UCCX ver 11.6. TIA Cristian
Hi Friends, Could you please clarify for me : 1) So if i order AQM seat license , does it mean that i have call recording and screen monitoring available? 2) is Unified Workforce Optimization Advanced Quality Management enough for all that staf...
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