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Hello, I have created an external VXML 2.0 application that is called from a UCCX script. The applications sends a record request to UCCX 11.6 using a 29xx voice gateway.  I wish the recorded audio to be returned to my web server for further processi...

                  Cisco Agent Desktop Version 8.5Login failed due to a configuration error. Please ask your system administrator to associate your phone with the RM JTAPI provider user ID according to the instructions in the administrator guide.Pleas...

Hello folks,   I have one problem with the UCCX scripting which is about ANI.  Some calls have more importance than the other calls. I created an XML file and my main goal is when this type of customers call to the IVR, script firstly read the XML fi...

ackarabas by Level 1
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Hi there, can some one explain the OS and SQL licenses required for UCCX 11.5? 1 - am i need to purchase windows server 2016 licenses? or are they include in OVA 2 - am i need to purchase MS SQL licenses? thank you

Does anyone know of a third party application/Gadget for UCCX Express to supply the Agent greeting function that is in UCCE? I have a customer that wants this badly..  Thanks Steve http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/8_5...

shurt by Level 1
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  • 2 replies
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Resolved! CCX call recording

Hi Friends,   Could you please clarify for me :   1) So if i order AQM seat license , does it mean that i have call recording and screen monitoring available? 2) is  Unified Workforce Optimization Advanced Quality Management  enough for all that staf...

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