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Hi, I am having a problem with my script in that when all agents are busy in Region 1 the calls do not route to agents in Region 2. Also if all agents are busy in both Region 1 and 2 callers should route to Region 3. Script was created by a vendor we...

We are facing issue with Finesse when agents start using chrome browser. We have UCCX server (11.5.1.11001-34) and CUCM (11.5.1.14900-11) and agents will automatically goes from ready to not ready in chrome (it shows logout 255 not Not ready reason)....

Hi,I cannot get emsmon to work.It connects to the process OK, but all I get back is HEX output, which is of little help to me!The error message states:EMSFormatMessage failed: EMS Error. Format Messsage for message id 21010003 failed. GetLastError() ...

HI,   Mediasense can not access web search and play, I see the log request time out, but the recording is still working.   I use CLI command : "show status"   Disk/active 19930380K 1868872K 17857692K (91%)Disk/inactive 19930316K 3076352K 16650148K (8...

Hello, I have deployed SocialMiner 11.6.2.10000-21 in conjunction with CCX for webchat and email queuing. The webchat and inbound IMAP email work ok but outbound secure SMTP fails. In Finesse the agent sees "Unable to reply to customer's email. Click...

How to collect logs from user PC for finesse user Go to https://<finesse FQDN>/desktop/locallog Click on “sign in with persistent logging” option in the screenAnd attempt login. Once issue is reproduced, open another tab and browse to the above URL. ...

Hello,   I've managed to create scripts before, but seems that i'm stuck to finnish a basic one.  I'm trying to create a script which will have only one Queue without any filter options to choose from after listening to the main prompt, I want it as ...

We are running ICM 10.5 with Finesse 10.5 ..Created a ICM script where it works fine ..but when call goes to Skill group node ...Agent from Ready state goes to Reserved state ..instead of goes to talking ....after few seconds Agent again go back to R...

Creating a new Trigger for a new Application for a new script - done several times in past - always registered to the UCCX Publisher,  but in  latest attempt the Trigger shows it is registered to the UCCX subscriber.   I am struggling with my new scr...