Contact Center

Hai I need recording facility for contact centre express How and where can it be enabled and what licence required. Server requirements for storing ? Kindly help Best regards

I change from the hold time from 60 to 180, count from 15 to 5 refresh the application and doesnt kick in. Did i miss something?

UCCX version 11.5 Hi, I am unable to find any Cisco document stating if Cisco Finesse IPPA and Finesse Desktop can work at the same time or not.Is it Cisco supported or not.Please let me know if you have come across about this document.

Hi, I would just like to check if someone can help me. I have a request that will play a different IVR on a specific time. Example, from M to F 8:00 am to 5:00 pm, the IVR 1 will play then the rest (M to F 5:01 pm to 7:59 am then Sat and Sun 24 hour...

Hi, Not really a technical question, but "ask-smart-services@cisco.com" redirected me here. We have some issues trying to create a Smart Account. When we try from software.cisco.com (and logged in), we get the error message 'Bad Request'. Screenshot...

Gents I have seen a few configuration on vxml gateways that look like this.. My question is why do we need all the additional "paramspace" commands. I have deployed VXML configs in production and lab without any of the additional parameters. I have a...

Hi all, one of our client report a problem with CUIC Reports - exactly this one : Call Type Historical All Fields. Sometimes but probably at whole hours reports do not contains data form last 15 min. Report is refreshing every 15 minutes. SQL query i...

Hi all, Does anybody know how CCB works with the Reconnect Time parameter of Cisco Call Studio's Callback_Set_Queue_Defaults element? Is there any relation between that parameter and EWT? Please explain using an example of call flow. Our environment:...

I have 3 queues, Critical, General, and City.  I can through CUIC see how many calls were handled by Critical and General, however all the City calls are dequeued right after they are set because these calls are transferred out.  I have run multiple ...

Hi all, i have a fresh installed UCCX 11.0.1.11001-43 (11.0SU1). If i want to configure a call control group (in this case the first one) i navigate to Subsystems => Cisco Unified CM Telephony => Call Control Group. This screen looks good. No CCG is...

Dear All,   We are running on UCCE 10.5.x with Duplex setup .  last we had major outage  due to Wan link failure  on SIDE–B Data center  is not accessible .   During the time Majority of the PG’s are active in B side . During this time IVR is played ...

Hello! Is there ability to record calls on alalog phones connected to CUCM via VG224?