Hi,
Any one can help me how we can integrate cisco UCCX with Oracle RN CX cloud service with details. I have document regarding this for Avaya Aura Call Center Elite.
Thanks
Shibly
Hi,
So since today when I want to open Subsystems > RmCm > Resources nothing shows up and the browser just tries.
Where can I see logs for this?
Thanks
My boss wants to be able to get an alert if we start to experience a certain amount of abandoned calls. Basically lets say if we hit 5 abandoned calls an email or some sort of flagging would let us know that we are starting to take abandoned calls. O...
Hello, I've come to a dead end trying to determine whether or not using a 3rd party tool(CRM Connector in this case) will consume an additional Finesse license.
The exact scenario is:
1) CCX agent is logged into Finesse desktop
and
2) CCX agent is ...
Hello,
When I run the Abandoned Call Detail Activity Report the ANI displays the number that transferred the call to the queue. Is there a way to have the report show the original calling parties number?
In this particular case a call comes in fr...
Hello,
After go over few articles about the virtualize Cisco UCCX I would like to know the experience about version 8.5.1.11002-22. I have read in this article http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express#Unif...
Hello GroupIve been looking for some type of salesy video that gives on an overview of Contact Center Express, what it does how it looks and what kind or reporting is available but cant seem to find anything I like.Does anyone ahve any suggestionsRic...
Hi,
I have a user with admin right on both CUIC and UCCX. When she running Agent Not Ready Reason Code Summary Report and Agent State Detail report. It keep return with Dataset status is failed. She has full permission like I do but i don't have any ...
Hi,
I'm at the beginning stages of upgrading 10.6 to 11.0(1). In Cisco's documentation, one of the steps is to download a COP file under 11.0(1) from Cisco Customer Response Solution Software Releases. The only COP file under 11.0(1) is a language ...
I have an option in a script to allow employees to dial extensions, how do I program the steps to make certain numbers invalid. I tell the script that the digits enters length is 5.
For extension numbers entered by the caller that begin with 5,7,8,...
Dear all,
I have configured the Courtesy Callback for our Client, I am stucked on one request from them.
On the 'Call Back Entry Script', Section 'Wants Call Back' the 'Confirm call number 2' box ask the caller to enter his number then it reads it ...
Hello,
I would like to know if it's possible to concatenating the name of a global variable in an ICM script.
i've tried to do so, but it seems that the script is not recognizing it.
any input will be appreciated.
Thanks and regards.
Does someone remember how to change UCCX 10.5 host name to ip in publisher/ subscriber.
I am not changing server hostname or IP address. I am changing hostname to IP on System --> Server ONLY.
Thank
Alex
Dear all!
Anyone tryed to change DB collation for HDS databese in contact center enterprise? I know that is not so simple but i want to change db collation from Latin1_General_BIN to Cyrillic_General_BIN.
