Hi, currenty, we installed a UCCX version 8.5, ann we have the follow problem:The service RmCm Subsystem stuck in initializing, below not permit that Subsystem Manager is IN-SERVICE.Does Someone know about of this problem?Thank you
Hi, Guys
I have issue with Cisco Finesse 10, after agent login finesse i have error in finesse.
and after close / open internet explorer, finesse is running well. i found bug on cisco document.
but , i can't find the best practice on this documen...
Hi All, i need to know if Agent E-Mail option in UCCX supports IBM Lotus Notes as it supports IMAP and SMTP. because i have to connect the email with the agent.
if it doesn't support is there any solution that i can get ?
Thanks,
Hello
I have Music uploaded and it plays perfectly fine, however the track is 2:50 long, and silence plays for about 15-20 seconds before the track starts again while on hold. How can I make the track restart immediately after it finishes playing? Th...
Is it possible to route a call based on the following logic?
2 Calls Holding
Call #1 is holding for 2 minutes for Product A
Call #2 is holding for 5 minutes for Product B
1 Rep is available for a call
Call #1 is routed to the rep because Product A i...
Hi Guys
I have an UCCX with Automated Attendant using the script aa.aef. I have options like to, press 1 for Customer Service, 2 for Payment to Suppliers, 3 for Billing, 4 for Collections. Then this options have extensions of the CUCM.
The problem...
HI ,
Could you please advise on possible ways UCCE can be integrated with Unified Service desk. I also wanted to understand if exposed API from UCCE is similar to UCCX?
Thx.
It was reported recently by an agent that their Not Ready Time was increasing while they were in a Ready state. I actually witnessed this happening and looked through the log files but didn't see anything unusual. I have spot checked a few others but...
HI AllHas any one successfully configured ccb for CVP 8.0? I have been following the admin guide but I hit an issue where you are meant to configure the survivability tcl script. When I try to enter the ccb param I get the following error each time:H...
I am pretty new to the ICM/UCCE setup. We are under an aggresive timeline and have a requirement to build an ICM lab to provide support for development of a remote agent routing app. I have a sprawler setup in simplex model. All the install docs ...
hi all,
I understand that cisco finesse agents by default would logout by itself after inactivity of 30mins? Plz correct me
I did a quick test of putting my agent on a "NOT READY" state for almost an hour now, but it is still signed in.
Is there an...
Hi ,
I get attached error on uccx 11.0.1.10000-75 Finesse Administration.
All server standalone and migrate to 11 from 8.5.
rmcmuser , jtapi user connection established and sync .
Does anyone have any idea about this error?
Hello
We are using Finesse CUIC (v 10.6)for reporting on our call centers and I have a question regarding the ability to gather specific data. Is it possible to identify in Finesse, or on CM, how many calls hit a trigger but do not get handed off to...
Hi,
Just want to know since the PCCE(Call and Data Server) and CVP are Windows Based. Is there a way for us to have a backup just like in the Linux Based Appliance of Collaboration such as CUCM,CUC and UCCX. Wherein we can perform the Backup thru th...
