Contact Center

Hi All, we are upgrading our system from UCCE 9 to 11.5 and our customer recommended a product for call recording called Speechlog "globitel". so we are required to know how good it's for recording and some other points like1-pricing "how it's pricin...

Hi has anyone tried to use Mobile connect as agents number in cisco callcenter express? We did a test for this and discovered that if the call answered on the mobile, agent state is changed to not ready. So it actually works So I want to know if this...

Hi Everyone, In one of my earlier client visits, I came across a discussion topic " Time and Motion "; I have a very remote understanding of it. Tried a Google search for knowledge, but failed. I'm told "Time and Motion" is related to the concept of...

Hi Everyone, In my conversations with clients I frequently come across Genisys as a formidable competitor. Some of the questions my clients ask me are? (This particularly was a case where I was trying to move a Genisys customer to Cisco) 1) What's ...

Hello Forum!, We just upgraded UCCX to 10.5 to 11.5. We have Jabber and Finesse for ACD logins.  Earlier when we had 10.5 we had multiple issues like the Finesse service getting restarted, UCCX engine in partial service ( sometimes with CTI port OOS...

dears, is CUIC premium ver 11.5 supported with UCCX version 11

Hi Guys, My Customer have the solution with UCCX 10.x. The link WAN between        stopped worked and the Agent should be to log in Local, but, didn´t worked. I verified the follow error message in the logs about LDAP. nodeId:2}>.2017-03-20 00:06:0...

Hello, I'm trying to confirm the correct licensing to enable MediaSense call recording in a new CCX deployment. From what I can tell, CCX-11-REC-LIC is most likely what I need. Is this a "system wide" or a named/concurrent user license? I.E., do I n...

Hi All, My first post but I'm coming across a strange problem and i guess i just need a second set of eyes to steer me in the proper direction. Here is the scenario: I have a working script where i call the trigger and it answers (ie...reactive debu...

Hello everyone, I've been assigned a task to create a new CSQ IVR and while I have the CCX & CM configured, I need assistance with the scripting piece.  I'm no pro but can pretty much find my way around the editor, I'm just needing some pointers. A l...

Hi folks, Would need your suggestion in configuring G711alaw for E1 trunks. My internal Cisco Infrastructure is G711ulaw and Telco has set to G711alaw. Need your inputs in configuring g711alaw. My SIP trunk between CUCM and VG uses G711ulaw. changing...