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Hi, Is silent monitoring isn't available now for UCCX 10.5 and we should order media sense for recoding or still uccx include silent monitoring ? If still included. What is encourage me to use media sense ? I mean what is the benefits for media sense...

I am running UCCX Premium version  9.0.2.11001-24 in an HA environment. I have a 3 node CUCM cluster running version 9.1.1.20000-5.We are using a Cisco 2951 as CUBE with 100 SIP Ports with automatic routing to an additional 3 PRI for a total of 169 c...

 I have the need of assigning a future start date/time and future end date/time via parameter values for special events outside of normal operating hours, which a ccx script can compare to the current date/time to determine next course of action.  Th...

hi all:When I am installing the QM Base Server need to integrate with the local MS SQL Express 2012 , prompting the following database errors :Enclosed the screen shot and the log , please help me, thank a lot.

Hi, We are trying integrate Cisco ICM (8.5.6)with Avaya CMS. The goal is to check agents stats in skill group configured in Avaya and queue call to VDN.I am following Avaya-ICM integration guide and trying to build best formula for this.Please let me...

Hello Experts -We just upgraded from 8.5 to 10.5 which took us from UCCX Historical Reports to the web-based CUIC.When I run a standard report, the only export option is to Excel.Historical Reports allowed you to export to pdf, rpt, xls, and others.I...

Hi all, we just switched from an ancient PBX to a new CUCM/UCCX implementation and have run into an issue.  In our old system, we had the concept of level 1 agents and level 2 agents, who would of course answer level 1 calls (easier) and level 2 call...

The end user running UCCX wants to present the City and State Caller ID to their agents similar to what cell phones will show with City ID from Cequint Incorporated.  We can build a database with Area Codes and Exchanges to reference  and pass this a...