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Hi guys,I'm new to WFM installation, I'm runing right now PostInstall and I'm facing an issue in the first step,I have done with the SQL account configuration for creating the database, I've assigned the db_creator and db_sysadmin roles to the user  ...

Hi All,I have some problem with my CCX server version 7.X. i couldn't open the CCX Application Web Admin . I found the log that said CCX node manager service hung on starting, picture as attached.What should i do?Thank in Advance for your help,

Hello,Is there available any document about CRM integration possibilities for UCCX?Considering since the most basic (share CLID from UCCX to CRM) up to most advanced features?Cisco Unified CRM Connector is usable with UCCX? Or any specific solution t...

Hi All, I can find the install and SRND documentation for UCCX Install but it doesn't actually tell me what is required and how it works. Basically if I have a HA environment, do I need 2 X route points and 2 X CTI ports, will I need to generate thes...

Have some queries on CVP migration from 7.x to 9.xI will do a fresh installation of CVP 9.x in UCS Blade Server in a virtualized envrionment, then I want to migrate CVP CallStudio applications from 7.x to 9.x. Can I just copy all the applications fro...

Does anyone have done any integration related to Google Apps? Like Google chat?. Can it be integrated with UCCX or CUCM? 

Hi Everybody,Our current objective is to backup the DRS from the old UCCX 5, and restore it to VM and do the test upgrade to UCCX 10 - current version : UCCX 5.0(2)SR01_Build053- we have done the DRS backup from the "Old uccx" successfully- we have f...

Hi.  We're trying to setup QM 9.0.1 for the first time and when we go to VoIP Devices > Enable Devices for Recording we get Failed to find devices.  I thought this would have been an AXL problem so I created a new Application User in CUCM and configu...

Hi, Is it possible to :a) highlight a call that is exceeding pre-set timers ie call waiting more than 30 secs. YES CUIC:- copy an existing report and Edit View, A new Grid, Right click on value concerned and select the Threshold. Save new Report as n...

Hi All,i installed SocialMiner 10.0 in Lab but when i go to service activation.I am not able to see services.

When doing agent to agent or agent to queue transfers the customer ID (customer input and stored in a ECC variable) is not transfered to the second agent or queue.  This appears to be due to the network VRU in the PG Explorere being configured to the...