We are looking at using work-at-home agents. For various reasons, we want them to use analog phones. We are on CM 7.x and UCCE 7.5.1. We run the CAD desktop.The documentation is not always clear regarding the configuration requirements. I am also...
Hi im from philippines and I am asked to setup a call center using voip and pabx system. Can you please guide me in step by step procedure. Thanks---Posted by WebUser Okkim Ayadagat from Cisco Support Community App
Current system:UCCX 7.0.1 SR5 HAUpgrade destination:UCCX 8.0(2) SU4 with node 2 server being moved to new data center and new IP schemeQuestion:I know it will be better to remove the HA server (node 2) and rebuild with the new IP while running the in...
I have UCCE,CVP,CUCM setup with Combo GWs(incoming + Vxml) in 5 sites. I am using send to orginator to send the call back to the orginating gw to handle vxml application. Can someone explain me how can I achieve CUCM orginated call(agent transfer to...
Hi,Is it possible to have automatic call recording on the UCCX 8.x ?If yes, do we have to be log on the CSD ? ( I saw a forum that show a way to do it but I think we need a CSD Open )please let me knowthanks
Has anyone delivered SNMP traps from CVP and wrangled with the CVPLogMessages.xml and CVPLogMessages.properties files. On my server the properties files is missing and there is little help in the serviceability docs from Cisco to define the traps. ...
Planning to upgrade from Release 7.0 (1) SR04ES02_Build023 to Release 8.5.11003-32 (SU3). Does anyone have a simple step-by-step guide, powerpoint they can share? I understand first I have to apply a SR5?Any assistance would be greatly appreciated -
Hello,We are running UCCX 8.5. Here's my scenario.I have a script called Live.aef, queue called Studio_Q and in the queue are several agents. I want the script to flow that when the calls are heavy in Studio Q to look at Music_Q, Piano_Q and Parts...
Is CVP 7 supported with CUSP? Will we have any issues with TAC? We have it working just fine in lab, but it doesnt list CUSP in the BoM, and we really need a SIP Proxy. They EOL'd CUPS so really no choice...Cheers,Chad
When agents are on a call with a customer. And they need to transfer to another agent. Should they transfer the call to the UCCX extension of the other agent or their personal extension and why?
Hello, I need to understand the characteristics of the Queue to Skill Group node when used to route to multiple available agents. Relevant extracts from Cisco Scripting Guide on the “Queue” node...“If an agent becomes available in one of the skill gr...
UCCX 8.5.1I have a simple menu. When the prompt starts playing, I can hit the button for the option I want. It works, but it waits until the prompt is completely done before it uses the input. I have the Menu set as interruptible. What am I missi...
I would like to know if I can install Advance Quality manager in a UCS-C200M2-VCD2 server and social miner too. and i would like to kno what is the top part for the vmware licence. Thanks in advance
