My customer would like to use a SQL DTS to collect information from ICM HDS db and they would like to know if they use less than 10 minutes of interval and if it could cause any impact on ICM processes and performance.The tables queried are t_Route_C...
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Forum Posts
Hi, I am trying to find out what traffic i need to classify & prioritise over a WAN link for a UCCX HA cluster.The SRND indicates the following:Heartbeat and Node Manager Status Messages > IP Precedence 3 (DSCP 26 or PHB AF31)JTAPI...
Resolved! UCCX Agent ready state softkey
I was under the understanding that UCCX agents could also sign into the ready state through they're assigned phones ? So far in my reading of documents and such I have yet to see any bit of information for setting up agents without CAD. In many of ou...
Hi all.I've been using UCCX 8.5 on VMWare with local storage for about a year. I use VEEAM Backup to make backups of all my virtual servers. One issue I've run accross is that when VEEAM takes a snapshot of the UCCX server, the agents are logged ou...
Resolved! Trial License for CCX 8.5
Hello,How can i obtain UCCX 8.5 Trial license for 120 days? When i go licensing site iam not able to see Demo license for CCX.TnxBobby
Hello for everyone.There is such task to deploy CCX 8.5 HA cluster - make one node on virtual maschine and second node on the physical server over WAN (wow! :).So there some question. Anybody already does this deployment model? Will there any trouble...
Hi all,May I know if compliance recording (CR) able to record calls from IP phone in encrypted mode? Thanks.
Hi,Currently i am getting following error in CG process ControlFailureConf:13043:IPCC Error [13043]Your request to clear failed.Kindly advice
Hello All:Looking for a bit of assistance with this voicemail queueing script.Where i'm currently at is I am utilizing the two famous scripts from the cisco script repository voicemail.aef and voicemailQueueing.aef to allow a caller to record a voice...
FYI,After upgrading from IPCCx 4.x to UCCx 8.5(1) one of my scripts is no longer working (see attached script). I reviewed the errors received and made some changes to the script (see add'l attached script). While the revised script no longer produce...
Hi Guys,I have the next issue: I have a 7911 that is not connecting to JTAPI. I know that this is an issue on the config of the CM, but I have double checked and I have the phone added on the JTAPI user.This phone uses extension mobility also, but ev...
We use multiple file sub directories for our Standard, Customized and Department wave files on the Media servers. And thus we are constantly redefining the "user.microapp.app_media_lib" value ( i.e. app/directory ) with Set Properties NODEs to reach ...
Has anyone been faced with offering a "opt out" option, in a UCCX script, so callers can decide if they do not want their calls recorded?-Chase
We recently upgraded from a standalone UCCX 8.0 server to a virtualized 8.5. Since the upgrade to virtual the contact center is experiencing something new. An agent will put themselves in “not ready” to make a personal call or call someone internally...
Currently the UCCX agents have Line One setup as their IPCC extension and Line Two as their personal/DID/internal extension. I just received a request from management to remove the personal/DID/internal extension.What are the Pros and Cons of removi...
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