Contact Center

I apologise in advance if this is a simple question but would some one kindly give me a definition on what 'Calls Dequeued' means please? I have generated a Contact Service Queue Activity Report (by CSQ) - 30 Min Intervals and I am getting a number o...

Good afternoon,Just pinging to see if anyone has had an issue applying the upgrade indicated above.  We were told this will address a bug in SU1 that prvents monitoring/recording of conference calls.Thanks

I am currently evaluating learning UCCE and the various courses out there are split between AUCCE (Administration) and DUCCE (Deployments)Also these are split between two technologies: IP IVR and CVP.How differrent are the two courses?  If choosing c...

anyone knows where I can get some free widgets for cuic?

As far as I can make out - Cisco Finesse is lacking details on Virtual Machine co-residency.i.e. its not included in as a Tier 1, 2 or 3 Contact Centre Product in the below URLhttp://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCECan anyone con...

Hello,I try to set up remote monitoring on the CCX, allowing the supervisor to barge in a conversation between agent and customer. I kept on following instructions, but I have the problem that in the index Remote Monitor no supervisor listed, so I ca...

Hi,     I am looking for CUIC presentation slides and would be of great help if someone can point me to the right link.Thanks & RegardsDinesh

Hello, CDA with UCCX 8.5 has an option to enable/disable "Popups in new Windows" wich turns on or off to open popups from integrated browser as new tab or as new IE Window. I disabled it, and popup url like: http://google.com, is opened in new tab wi...

UCCX 8.5I have a small contact center group.  One of the agents I just recently setup is having an issue.  She is telling me that when she selects work offline and then goes to lunch or break or something and comes back, it will not let her log back ...

Hello,all. We have a firewall between the CVP servers and ingress/vxml gateways. I've checked the port utilization guide and couldn't find much information about the port needs to be open in between besdies the following:CVP call server->gateway: 506...

If I already have an Exception handler which handles contactinactive exceptions at the start of my script, what is the purpose of the boolean value called "Aborting" on the Get Contact Info Step. I am trying to identify how this attribute could be pu...

Hi.actually i'm designing a customer solution, and they require as mandatory the "One-Button Login" feature for end users. the question is does this feature works with cisco ip phones 6961? i'm planning to group operators (9 of them) into a queue ins...