Contact Center

i have an issue i need help to be resolved iam facing in my recording in uccx 8.5 bad quality for recording files my configuration as followingmonitor session 1 source interface Fa0/3 , Fa0/7 , Fa0/9monitor session 1 destination interface Fa0/1 ingre...

Hi, We have just a third party recording server to their CUCM (ver 6.1) and UCCX (ver 5.0) environment. Every agent call is recorded with this server. The server is calling Zoom CallRec (ver 4.8.3). Basically when an agent places or receives a call, ...

HI I am facing a strange issue in doing any new config in my uccx vers 8.5.2 ,I also uploaded the .cop file availabe in the cco .while creating or doing any modifucation i am getting below error  :"There was an error while interacting with the Databa...

Hi,For the purposes of a lab is it possible to install CCX8 on VMware Workstation? Mine keeps failingRich

Hello,Can someone please explain to me what each server and network device mention below function is in a call center environment.1.Peripheral Gateway2. Rogger/Logger3.CTI Server/ Dialer4.CVP media server5.CVP call server4.CVP operations Console5.Adm...

Hello,I am having an issue installing the agent desktop version 8 on a gateway laptop model 265M. Everytime I click on the setup.exe it starts the ctios setup but then it crashes on me and it shutdowns. The setup.exe is fine because I loaded it on ot...

I am trying to find the best solution for line monitoring from another IP phone. We currently have UCCX with call manager 8.6. Basically what I need to accomplish is the ability to monitor and pickup an extension from a remote phone. I have an agent ...

Hi,We heavily use the embedded browser component of CAD.  It works fairly well, but, efficency-centric users are having issues with the standard CAD hotkeys taking over for what would be normal web browser behavior.Our users are accidentally disconne...

Hello,Silent Monitoring is not working for one agent, I reinstalled the CTIOS agent desktop three times and still not working.  I had him use another computer with the same phone and still not working. It has Realtek PCIe NIC card installed and its H...

We are a Cisco Partner and have a EIM 4.3(2)ES9 integrated installation.Out of the box, the EIM e-mail address directory is automatically populated from the inbound e-mail return addresses for each agent.  For this contact center and outbound replies...