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Can we alternate between the caller and conference party, once all parties are in conference.Below is the scenario1.  Place call to agent2.  Agent initiates a conference to another number 3.  Agent now wants to speak with original caller without the ...

Is it possible to use session variables and their values in CVP CUIC reporting. (Call Detail Report) ?Basically my requirement is to set some session vars and add it to activity log and then have the CUIC report app read the data from activity log fo...

HelloI would like to know if there are APIs available in IPCC Enterprise 9.0 to automate agent creation, deletion and modification such as updating passwords?please help to provide the necessary documentation.ThanksAmith

Hi, I am new to developing in Finesse. I was following an example  (non gadget) to write an ASP.NET web app. Using JQuery 1.10 from VS2013 Using http://localhost/finesse/api/Queue/24 for my ajax calls. IIS rewrites it to http://<apache.finesse.server...

Are there any sites out there that we could use as examples of a social miner implementation for a customer that is looking at moving to SM for their customer interactions. I have provided the web developers with the documentation and sample files fr...

Hi all,I am new to Custom Java and trying to learn it , i have code sample from internet but i don't know how to compile it and embed into my call flow in call studioi have follow the instruction from Custom Java Classes with Call Studio but when i'l...

Hi,Im trying to throw a custom event inside my custom element and then catch this event using a hotevent. is this possible? does anybody have a sample code for that? I understand that this is relatively simple in flat VXML (<throw event="com.myevents...

I am new to Finesse development and have a requirement to invoke one or more 3rd party web service APIs (Example: Remedy) from within Finesse. I found the WebService Sample Gadget 10.5.1 example code an got it to work, however, I didn't see much docu...