Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Wrong time for Media Dialog on Finesse API

After testing it in multiple different CCE version it looks like I found a bug on the Media Dialog on the Finesse API. I tested with CCE version 11.6 and 12.0 and also did the same on a dCLoud PCCE 12.0 environment.The startTime and the stateChangeTi...

Resolved! Pidgin configuration to connect to Social Miner 11.6 XMPP Bosch service for event monitoring

Good afternoon, my goal is to use XMPP eventing to monitor Task campaign events on Cisco Social Miner.In particular, I'm trying to obtain task status updates via bosh/xmpp from Social Miner, release 11.6.2.As xmpp client I'm using Pidgin but I still ...

Resolved! Not able to add Origin(s) list for CORS

not able to add CORS allowed_origin list to Cisco Finesse 12.0 Sandbox. used the below command in putty:utils finesse cors allowed_origin add this error:"Operation failed, please enter valid origin(s). eg: https://...

suun24 by Beginner
  • 3 replies
  • 0 Helpful votes

Finesse non gadget sign-in not working

Finesse non-gadget sample working fine with Finesse v11.6 however, the same code doesn't work with Finesse v12.0.1.getting below errors when signed-in (attached console log)Errors are :1) jquery-3.2.1.min.js:4 PUT http://localhost:70/finesse/api/User...

suun24 by Beginner
  • 9 replies
  • 0 Helpful votes

UCCX SST Transfer

I am trying to build a gadget or create a workflow on UCCX that once a call is terminated by the agent, the workflow/gadget will trigger a transfer to a supervisor based on a variable that comes into the call. I was wondering if anyone has been able ...

UCCX System API change application parameter

Hello, I trying to get an application to update one script parameter of another application on the same UCCX.But modifing that one parameter puts all other parameters of that script back to their default value.So I've got a Boolean set to "true" via ...

Mouse by Beginner
  • 0 replies
  • 0 Helpful votes
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