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Intro to Ansible

Good Documentation

The Great Selenelion


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We just upgraded to UCCX v12. Some of our agents displays are showing the number of participants in a call as circled in Attachment 1. The rest of the agents display the calling number as shown in attachment 2. I am having difficulty in determining w...

dannoofWI by Level 1
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Hi there,        We have set wrapup reason code, its get & set properly for UCCX.But for UCCE, we are getting wraup reason code.Reaon code are not getting set For UCCE Its giving 400 as bad request.       Wrapup Reason Code functionality working prop...

Hey everyone.  I am working on a CVP app in Call Studio v11.6.1 ES5 that will parse a PV into the body of an API POST.  Is there a way that I can parse out PV data into the following format: From ICM:PV1 = 1111,1112,1113,1114 To CVP app:<refURL>/unif...

Does this API require MediaSense or will it work with third party recording application? Getting API error "CF_RECORDING_LICENSE_EXCEEDED" when workflow is executed with Finesse on CCX.  We have the full version Calabrio One 11.5 so licenses are inst...

Hello , For a new contact center (UCCX), I want to know how many agent seat license ( IVR Port) need to be procured to satisfy below call volume details, BHCA - 1000 to 1500AHT - 3 minsIVR handle time - 1 to 2 mins.Concurrent agents - 5Total agents -...

SINAN by Level 1
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