Contact Center

Hi, We have developed Custom toolbar using finesse rest API and it is working fine with SANDBOX lab on port 71 for https://jabber1.abc.inc:71 but same software when we installed on client side, did same configuration and used port 443 for https getti...

I am getting Max number of variables in action exceeded error in Finesse while invoking web service in workflow.If Input parameters are less than 5 its working fine.In Cisco links i do see there is a limitation of 5 parameters.currently we are 11.6.1...

We coded a lot of elements in one application.Editing elements is very slow and cpu usage is high.Is there a limit on the size of application or the number of elements?

Hi, I'm looking for a way to enable UCCX Agents to reply to webchat interactions directly through their mobile phone / devices. An agent chat UI would need to be developed to be compatible with mobile devices Which CCP API should i use for this scena...

Hi, I'm working on Unified Contact Center Express (UCCX) System version: 11.6.2.10000-8 Campaign Management Application.I'm trying to update an IVR Campaign from a web application using the following API URL:http://192.168.1.106/adminapi/campaign/3al...

Is there a way to automatically change an Agent State from "Wraup" to "Ready" in ABR (Agent Based Routing) for agents with a different time intervals? The problem is "Wrapup" timer is defined globally for ABR while using a CSQ is not an option here.U...

The application was successfully migrated from 9.0 to 12.0.But, it was very slow to editting the application, so I deleted the WebService element.The issue was resolved.In 9.0 no problem, but in 12.0, it is very slow due to the WebService element.Wha...

Hi,I have gone through documentation regarding this at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1161/installation/guide/cfin_b_cisco-finesse-installation-and-upgrade-1161/cfin_b_cisco-finesse-ins...

Hi there,       While the Agent being logged in,there is Agent's Username,Password & Extension.Suppose Agent's Username,Password & Extension is Agent001,ACBD & 6001 respectively.       I am getting Username & Password in the response.Now I am doing A...

Hello   Test deployed to CVP-11   Using an audio element to play an audio file that is 45 seconds long of instructional information, and the barge in option is checked.     Once the audio completes, or is barged in upon the next element is a form pla...

Hello Engineers, I'm new to figure out the bubble chat for any website page after a long time of searching and reading the integration happened successfully between UCCX & CCP  and now everything seems to be done  but regarding testing the Bubble cha...

Hi, all I success upload prompt on UCCX server using the REST API. The prompt file is zip file including of 3 files. I delete prompt files on UCCX admin page and re-upload prompt on UCCX server using the REST API. But there is uploading files is onl...

Hello,I am working on an application, that requires communication from sandbox CUCM Trunk Device to my host. Once I connected to the VPN, which comes along with the sandbox details letter, I noticed that I was assigned an IP 192.168.254.11.So, when I...