Hi,Does anyone know how to access chat transcript with UCCX 11.5 and SM 11.5?Regards,Mukesh
Forum Posts
Resolved! Finesse Gadget API failures
Making a gadget that makes a REST API call to an endpoint using the POST method. The initial call succeeds, however, it then seems to call some other function to refresh the gadget pane. This secondary call (makeXhrRequest()) tries to place params th...
Hi Experts , I need some info on UCCE Connector , I am new to this , actually we have custom chat application that we are trying to integrate into finesse, here we are getting struck , could you please help me on below questions highly appreciated y...
Versions:CVP 12.5 StandaloneVVB 12.5Description:In CVP application we have an VXML insert element with a Form tag which uses such grammar definition:And it works perfectly with Unimrcp-server as an ASR/TTS provider.Due to access a session data inside...
I have this question because I create a custom SayItSmart plugin to play alpha numeric string. And I saw the java code online that is way to create static Audio like following: AudioGroup init_audgrp = cfg.new AudioGroup("initial_audio_group",...
Configuration: ++ A 3rd party gadget is configured on Finesse layout 'Auth.xml' [attached in below zip file] ## Finesse layout "<gadget>/3rdpartygadget/files/testgadget/Auth.xml?nocache=1&waitPeriod=16000&loopInterval=8000&token=abc</gadget>" ...
So, i have web application to integrate SSO with Cisco idS. i'm using Cisco Identity Service Client SDK and able to create token but i have an issue with validate token and get TokenInfo data. The response from idS is always 401{"error": "unauthorize...
Hi, VoiceXML insert element not returning Session variable back to CVP IVR application in 12.0. where else same VXML file in working in 10.5 environment. we have make one VoiceXML insert element to getting PIN over gateway through VXML file with T...
Hi. We are running UCCE v11.6(1) and Finesse v11.6(1).I have a requirement where the phonebook entries in Finesse need to be dynamic values per call for each agent. As an example, we may have a static transfer-number to a destination but then we will...
Dear Experts,Could someone tell me if/how I can make an agent (sso enabled) login to my finesse server (sso enabled) programmatically? I have been following links:- https://developer.cisco.com/docs/finesse/#!single-sign-on/single-signon- https://deve...
Resolved! mixed content error
We have our UCCX server which in running in production .We have created one Finesse Gadget ,which is rendering one html page and calling one RESTFul Post webservice from within.But the RESTFul ws is on UAT environment and getting invoked over http pr...
Resolved! uccx outbound voice browser script
Greetings!I have uccx 12.1 ,cucm 12.5,imp 12.5 et all. I have a callback script set up that places a call to a customer who requests for call back.However, I have seen some links on a web browser like "request for callback". When a customer clicks on...
Agent is in the correct team and resource group, however the only Reason codes he has on the drop down are READY & NOT Ready I have also tried Chrome and firefox browsers I did reboot both Pub & Sub ccx last night, this was prior to error. Versions11...
Hi there, For Supervisor,there should get Team Information assigned to that supervisor.I have done proper finesse request(passing the supervisor id), but in the Cisco Rest API Guide,XML is not given. I am passind this XML in Finese Request...
We have Cisco UCCE 11.6 environment and have an IVR application built in Java 1.7, SQL 2014. We have tried establish communication with SQL 2014 via SQL Service Account but it is not working. Alternatively, we tried establishing connection with SQL 2...
