Quick question on creating a simple Visualization to display agent state and idle code name. I've crated the report and have it embedded into the agent desktop fine, but I can't figure out how to get around adding a 'profile variable' into the visua...
In one of my UCCX scripts I increment priority of the call as it waits in the queue. So call entered the queue with low priority and then I keep incrementing the priority using 'set contact priority' function in UCCX as contact awaits in the queue. H...
Hello everyone, I need to extract chat transcript once agents completes the chat request and post it to a CRM. The environment is SSO, so ece agent use finesse token to login to ECE gadget as well once they sign into finesse. The "activity api" (/...
Hi Is there any way by which we could export the dn list,its call types and scripts associated to it to excel.We have almost 100 scripts out here with diffrent dn and call types and i need to document these information.I know i can use the call type...
We have the email channel working for inbound emails which get routed to helpdesk agent(s). Since the agent and the email initiator are going back and forth via the agent desktop client, looking for a way to send the full email correspondence at the ...
Hello Everyone,We have UCCE 12.6 with Finesse . We need a way to identify who has changed the agent status in Cisco Finesse.Regards,M.Sherif
Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format which can be downloaded and be embedded within a word document. I use it for documentation p...
Hi there,I am having trouble using the Cisco CCX Editor with a company VPN. When I am at office it works properly. When I try to open it from remote, either it doesn't start at all, or it starts and then I have problem reaching the script repository ...
Hello,Our customer has PCCE 12,000 seats with multiple CVP servers, version 12.6.1. Each CVP server is also a Media server.For Agent greeting, I see that the greeting files are only written to 1 media server. I read somewhere that the recorded files ...
Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...
I am trying to create an administrator controlled Cancel feature for courtesy callback. I wanted to see how to do 3 things as it relates to purging calls.Purge all callbacks - This routing control value at the time of the initial callback setup in ca...
Hi Expert,I have a callback system that works fine. Now I need to work with two queues at once. We need to take into account the language in which the call was received and make the callback with the appropriate language. The language options are Eng...
So Im experimenting with the Create & Send email function in UCCX 12. I have it working, but trying to modify the body of the email to show the information being sent on different rows/lines. (for this purposes I don't need to attach a document or fi...
hello expert,Anyone know if renew Call Manager 12.5 Tomcat certificate will impact UCCX and Finesse? and what need to be done?Thanks,J
Cisco CVP currently supports FTP for IIS media server. With all the security vulnerabilities getting reported every other day, does any one know when would this be switched to SFTP? Thanks!
