IP Telephony and Phones

In UCCX 8.5 SU3, the rtcsqssummary table is not showing all CSQs, seems to be capped at 35.  Any idea why?We just recently had to complete the SU3 upgrade to resolve an issue with the rtcsqssummary  tables not updating after a hardware failure.  Seem...

I have BE6000 and CUCM is installed on it. I have 7 PSTN lines connected to a Cisco 2911 router. The cisco 2911 router passes all the incoming calls to BE 6000 and then BE 6000 to the ip phone. I have problem while dialing an autoattenndant enabled P...

Hi,I am configuring a SIP trunk on CME. In general this is quite simple, have done this before several times.The SIP trunk is registered correctly, there is a dial-peer pointing to the SIP provider.When I do a 'debug ccsip messages' I never see the S...

Hi everyone, I am working on creating a SIP trunk between a CME and a non-clustered Unity Connection 10.5 box. The CME is connecting to the CUC box through a site-to-site VPN tunnel. I have also successfully configured the dial-peer as well as the ph...

Probably already know the answer to this.  But a user who left and a new one started.  I deleted his account in CUCM and now they are asking for his voicemails and I have already created a new account for the new user and associated it with his old n...

Hi all, I have to create a Tcl for my gateway, but I would like to know if there's any way I can test it before doing the upload to the VG. Thanks. 

Guys,http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdfSeems to imply:Upgrade 7.1.5b SU2 to 8.5.1 is okUpgrade 7.1.5b SU2 to any later 8.5 release is only OK if the 7.1.5 is export RESTRICTED version.does anyone know the ...

Hi We have a sip invite coming from Lync with the first name and the last name. The call is being denied by the ITSP because they need a DID in the from field. From: <sip:glenn.orcutt@1.1.1.1>;tag=1207269~b2e7ab81-19a9-49f9-adaf-eb693f51e143-47259121...

Hi Guys,I have installed Cisco configuration Professional in a CME 2951 srst router. In a phone software screen, I see Just one type of phone 8945, but in a CME I have 7841 and 7861 software and I don't see it in a CCP phone software screen. How can ...

Hello,A few weeks ago we received an alert: Service operational status is DOWN.Cisco CAR DB,Cisco CTIManager.The alert is generated on Thu Jun 04 08:09:45 CDT 2015 on node xx.xx.xx.xx Our publisher went down, which prevented our call center agents fr...

I have a client who is interested in setting up a CME.  They have cisco SG500 switches.  A bit of research shows that they are capable of doing a voice VLAN.  I just wanted to know if anyone is aware of issues using this particular type of switch in ...