IP Telephony and Phones

Good morning everyone,I'm going to be doing a cutover and I want to test the call center, but I don't want to edit my scripts for new hours. How can I force the script open and then close it again? Isn't it as simple as checking the box and typing fa...

How do I change the display username on Cisco IP Phones?Some users of the Cisco IP Phones are no longer with my organisation and there is need to assign the phones to new users

We have recently (within the last two weeks) started having an issue with our 7965g model phones.  The 7965g model phones intermittently display a blank services screen.  It is more annoying than anything and does not seem to be service affecting in ...

Hi all, I have an LDAP issue that is driving me mad so looking for some help if possible.  I have 1 AD user which will not sync. The user is enabled and i can import this user from LDAP in Unity, its just call manager i can't. Other AD users in the s...

HII'm experiencing call disconnect during transfer, when I enter C number its rings. then I press transfer its disconnects,  please guide to tshoot this Rgds$

 :Cisco Unified Communications Upgrade & Virtualization : we are looking forward to upgrade its existing Unified communications infrastructure based on Cisco on a virtualized environment. The current system is based on the following: i) Call Manager ...

Hi everybody. I have a quesion. If for example our company is using other vendor ip telephony system and branch office with non-cisco phones is fully managed by HQ telephony server over a WAN link, could we use SRST function if the network link is do...

I need to find out how to allow our IVR system to make outbound calls.  Currently our IVR can receive calls through a SIP trunk, but it hasn't been setup to make any outbound calls yet.  If I dial the route pattern for the IVR I'm taken straight to t...

Anyone have any experience using Prime Collaboration Deployment to migrate a Unity Connection (or CUCM for that matter) server from an Unrestricted release to a Restricted version? Not necessarily doing an upgrade, but a full migration to a new host ...

 I need to know if Cisco Unified CM version 7.1.5 has the capability to allow a user to place a call on hold that is in progress so that user can answer an incoming call.  (In other words have a call in progress and be able to answer a second call th...

Hi all,I have CUCM B.E 6.1 ...Im integrating Unity Connection with CUCM but Voicemail ports are not getting registered with CUCMThe Device Name of VoiceMail Port at CUCM is CiscoUM1-VI1 and the device name prefix in unity connection at port group is ...

Has anyone seen Unity Express on ISM module crash with the following bus error everytime I browse in and try to add users.  CUE is version 8.0.1 and running with CCME on 8.1 running IOS 15.1(2)T2a on 2901 router.No warm reboot Storage*** System recei...

Hello guys,I would like to know how to change the time in a 7970G cisco phone, I dont know if the phone gets the date from a server, but checking  typing this command: show clock in the CME UC520, date and time shows correct , I powered off / powered...

My account has Standard CCM Super User under groups and Standard CCMADMIN administration under roles but I cannot log into the Cisco Unified OS Administration with those pernissions. I have compared to another communication manager with the same perm...