IP Telephony and Phones

Hi all,I’m using uccx 8.x for my customers contact center, and every day we are using historical report to collect daily real data from uccx but every collect the data there is problem with time reference. The time report still used GMT time and cann...

Hello Guys, I have a 7961 phone that cannot find a corporate directory. when i click on corporate directory button, i see nothing.i checked in the enterprise parameters settings. the directories URL is pointing to the good IP address.when i check the...

Hi,I want do deploy a centralized CUCM for up to 10.000 users.This  will be done on UCS 210 servers.In that configuration, can I dedicate a VM to CUCM DHCP service or is it better to user an external DHCP server ?Thanks for your help.

HiAs the title says...Two people in a call. One on PSTN, one on IP Phone (UCCX Agent). Person on PSTN hangs up, guy on the IP Phone gets busy.Any ideas on what could be the reason?This is a problem for us as the Agent needs to disconnect the call man...

Hi.I have a Router 1760-V with 12.4.25d(MD)(c1700-k9o3sv8y7-mz.124-25d.bin) firmware and with CME 4.0.0.The phone works fine, but since I can't use the load command from telephony-service for this phone, I can't load the dictionary files and so on.Do...

i cant see any services on my phone .. any1 knows how to solve this issue .. thx

Hello,I have configure geolocation on the CUCM and it is sending the GEOLOCATION information into the CUBE. But at the moment this information is not being passed over to the operator and being dropped on CUBE.I have also enabled CUBE to send all the...

Hi all,Is there any import method (as excel file or pdf file) ;   name and directory number configured in Cisco Call Manger  ....?Midhun KM

Does anyone know the maximum number of end users then can be created or imported via LDAP on a CUCMBE 8.x server.  I have a customer with CUCMBE 8.x and only has about 25 phones and Mailboxes.  However, they want to ldap integrated CUCMBE to AD so th...

We wanted to view the call history through the GUI of CME (7.1).For this, the dial-control-mib was configured to the max retention time and mx records as follows:-dial-control-mib retain-timer 35791dial-control-mib max-size 1200However, when checking...

Hi guysThe Cisco have voip solutions for  Disabled Persons? Like IP Phones or softphones for people with visually impaired.Best RegardsPeterson

Hi AllI tried to enable a feature in CUCM calledEnable End User Access to Phone Background Image SettingDoes anybody know whether this work with SCCP phone or does it only work with the new SIP phone.Thanks