Unified Communications Infrastructure

i have 8 gtw  (2800) with unity express 3.x, in the central site we will migration a call manager 8.6.i have some questions about if the unity express will work with call manager 8.6?what i can i do? exist some part number for migrate the unity expre...

Hi all,have  monitoring meeages  feature  on unity connection ?    this feature on unity is Monitoring Messages as Callers Leave Them ! I want to config in unity connection, how to config on unity connection ? thanks !!!!how messagemonitoring allows ...

Hello,Is there any way to change the default settings for the direct/forwarded routing rules in particular if the rule is active or inactive?We found that when we create a new routing rule, by default it has no routing rule conditions and is located ...

Customer notes every section has a shortcut F-X option except the Directory area. Is there another way to quickly change focus without moving the mouse to that area? Once you type a name you then have to press enter.The old Keyboard Shortcuts from Ci...

We have an IPCC deployment where the agents use CAD, and the Supervisors also have CSD.  I want to be able to stop the majority of my supervisors from being able to use the Agent re-skilling tool, but still let them be able to login into CSD.  I know...

I see there are a lot of discussions on this and how you have to upgrade to version 7 first.  I am getting ready to do this migration this weekend.  It is only two servers and a smaller installation - about 150 phones.  Right now I am running on two ...

Hi All,I am currently testing UC in a test environment and facing a strange issue, which might occur due to lack of experience.The Two UC systems have been connected to each other for a common UC network, but though the joining was successfull, they ...

Hello,Can someone direct me to the datasheet for auto-attendant feature for Unity Connection 8.x? or a white paper?I also need to know is it like for the unity express, up to 9 concurrent and up to 4 levels tree?I would also appreciate if there's ord...

HiHere is the correct place for asking questions about scripts for the CUE?RegardsChrysostomos

Help!We have a Unity 7 server at one location (lets call it LOC-1).  We have built a new Unity 7 server at a new location (LOC-2).The Unity server at LOC-1 will be turned off soon.My problem is this ... All subscribers are currently added to the Unit...