Unified Communications Infrastructure

Hello there,I am having trouble adding users in Unity.On the subscriber admin page the Plus icon you use to add a user is Greyed out and cannot be clicked.Any causes for this?We are running Unity 4.0(5)Exchange 2003 SP2I have checked licenses and we ...

Hi We ,Have a client with a NY office and a conneticut office.The CM's are in NY when users hit 0 we want them to go to a operator in the loaction that they are in . Either NY or CT.At the moment if anyone presees 0 during the opening greeting it goe...

Hi,We recently upgraded our unity server to 4.0(5).This is integrated with CCM 4.1(3)We have configured Subscriber system transfer where in users call from home to reach subscriber system tranfer prompt on Unity,enter there id,password & than dial ...

We have Unity 4.0 integrated with CCM 4.1(3)We have a E1 PRI link(on a 3745 router) connected to PSTN. Requirement - Some users want to make official international calls from there house through local office PSTN setup.Plan(Call flow) - User should c...

Does anyone see this error before? Thanks.an unexpected error has occured while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - IAvDohMessageIterator::...

Hi Jeff, Keith, et all:This past weekend, Exchange 2003 schema updates were added to our forest. I have already logged a TAC case, #F081720 and spoken with Mike about needing to upgrade our Unity server to 4.0(3). I will be performing the upgrade t...

Just did a new install of Unity 4.0.5 UM. Exchange 2000 is the partner server. I added the users who will be subscribers and now we are getting these errors for one of the users.******************************************An occurred which prevents s...

Hello,My customer is going to have multiple tenants using one Unity server. Clients will be connected via IMAP to the off-box exchange server. I'm just wondering if such a connection would be considered as UM or VM only?Thanks in advanceMarina

if i have 2200 users roughly how many voicemail ports should i have?thanks

We want to setup a shared mailbox for the helpdesk. I can give users rights to the mailbox to view the mail -- they added this mailbox to their profile. But when trying to playback VM the phone rings and goes dead. What other rights need to be set or...

Unity 4.0 (3)We are getting the error of 504 in unity, which it says something to the fact that avsplaygreeting.cpp is not available.Has anyone fixed this problem? If so, how? Thanks.

We are running Unity 4.02 and Exchange 2003 Unified Msg and are asked to block a user from forwarding a vmail msg (from internal and external calls)from there outlook account to anyone.

UM version 4.1 Is there an ability to alert the sender of a Voice Mail message when the message is received and when the message is heard? This action is similar to the Exchange Mailbox features pertaining to message delivery receipt and read receip...

I have two unity servers and an exchange one. I loaded windows 2000 and the SP4. I am wondering if I jump to the Forest Prep, or if I need to put anything on with the SQL and the preparation asst, or do I just skip to the Forest Prep and the domain...

Unity 4.0(3)sr1If a customer calls during after hours and doesn't select any option than the call is routed to after hours vm box where he hears our after-hours greeting and then can leave a voicemail.However from the main greeting if the customer pr...