Unified Communications Infrastructure

Hi, Sorry wrongly posted this as announcement, re-post here as discussion. Our UC environments are sitting on 3 UCS C series boxes with cucm pub unity on box1 and pub and uccx on box2 and Quality Management server on Box3. Now we have server t...

Good afternoon, Just curious if there is any good outlines of steps for upgrading 9.1.2 to 10.5 and how long process is going to take?  Any cautions that I should be aware of? We are going to download and prep the new version, run a backup of the da...

Is it possible to have Attendant Console ring the Desk Phone Simultaneously?  Currently one must right click, or double click to answer the call, which then sends the desk phone off-hook.  I have a new AC setup, and receptionist reports that before i...

Phone server crashed this morning and customer does not have recovery media. Cisco.com no longer provides any software prior to 7.1.  Anyone know where I can obtain this ISO? Error messages attached. Thanks! Travis

Good Morning! I honestly am not sure of what the issue is, but I will tell you what is happening: I have a user who is part of a team that answers calls coming in for our service desk. He has been using Finesse for a while now along with his 7962G ...

I'm trying to use an ISR4331 as a voice gateway on CUCM, on the router I don't see the mgcp or ccm-manager commands. On the Cisco Feature Navigator I don't see an IOS that supports mgcp, is there one?

Hi all, Do anyone know what the following issue is ? Maybe, which timeout setting I need set ? When a call is mad or received, there is a delay in the initial call set up. So if a user starts talking as the call is answered part of the initial hello...

Can we upgrade to Cisco unity express v 8 to v 8.6.9  using prime collaboration provisioning 10.5 ?  to simplify the operations of upgrade Cisco unity express of many branches ?!!

I have a small network (150 users, 75 phone) Router 3945 as below drawing, we need to make a separate connections one for only call manager express on one interface (to bypass the firewall) and the other for internet access and the internet. what is ...

We have a mixed environment currently between Cisco and Avaya.  Some of our smaller locations are primarily Avaya with only uccx Agents having Cisco phones.  The problem is that when calling that location's main number, they want an option for Dial b...

Hello,Trust this email meets you well.The DLUs derived from my customers CUCM Cluster is meant to have the following license conversion after the upgrade:4,000 CUWL Standard;100 UCL Enhance Plus;65 UCL Enhance; and 229 UCL Essential.Of the above lice...

we have cucm and IMP 9.1 we planning to upgrade them to 10.5 ,but the current setup is IM&P (Restrected) and CUCM (UnRestreicted) is that supported? can we proceed with upgrade? or we have to upgrade cucm them rebuild the IMP  from scratch as unrestr...