Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format which can be downloaded and be embedded within a word document. I use it for documentation p...
Forum Posts
Hi there,I am having trouble using the Cisco CCX Editor with a company VPN. When I am at office it works properly. When I try to open it from remote, either it doesn't start at all, or it starts and then I have problem reaching the script repository ...
Resolved! UCCX Call Back
Hi Expert,I have a callback system that works fine. Now I need to work with two queues at once. We need to take into account the language in which the call was received and make the callback with the appropriate language. The language options are Eng...
So Im experimenting with the Create & Send email function in UCCX 12. I have it working, but trying to modify the body of the email to show the information being sent on different rows/lines. (for this purposes I don't need to attach a document or fi...
hello expert,Anyone know if renew Call Manager 12.5 Tomcat certificate will impact UCCX and Finesse? and what need to be done?Thanks,J
Resolved! UCCX IVR License-annoying
Hi, Premium license is so annoying. cisco tells you it is 1:2 yet I think it is not. I have a call center licensed for 100 seats which should mean 200 IVR ports but the license utilization tells me otherwise. it shows that the total number of inboun...
I have a menu that I want to speech enable. I created my grammar and uploaded it. In my script I reference the grammar. My grammar contains different ways of saying the same thing for things like order or payment. I am trying to identify the tag, but...
Hallow Cisco TeamIs there a way integrate UCCX with CRM and achieve the following points ?A dialog should appear displaying the information of the caller, where, theinformation would be fetched based via an API based on the mobile number.User should ...
Hi Guys,We have a solution with 02 UCCX Servers (Master and Slave) and are need to restrict a specific team to only to insert and exclude messages. I would like know if there are the possibility to create the user with this privilege? Thanks,Wilson
Does anyone have experience displaying on-prem Cisco UCCX queue data into a screen on the WebexCC desktop layout? If so, how would this be accomplished? We have some main line agents that frequently are looking at all the queues in the UCCX environme...
Hello Friends, I have a ccx 12.5 and an application "script" that is used to run my call center.Currenly I am in process of solving the calls that are Dequeued and apply priority to it.I do this by storing the Deqeued DN and time in...
Hi, Can you pleas support me here, I need to create a finesse custom gadget that load a url (webpage) inserting the customer number. I have sample screenpop gadget code from devnet portal, however it is about inbound calls where callvariable value is...
i am proposing a UCCX contact center express solution to my customer and he asks for CRM integration with UCCX also i provided on prem BE6000M CUCM and A-Flex 3.0 Enhanced License , However i am confused of integration with CRM as it says non-include...
Hi, We have a two node UCCX cluster and now experiencing a issue on the publisher completing backups. Backup logs indicate a issue for the archive backup component. This is only happening on the publisher node backups are completing on the subscribe...
Resolved! Value in Double Quotes
Hi Team,I have created one uccx scipt that is using the Post method . I want 2 string value double quotes. Eg: "client_name" : "Client_name"Can you suggest how do I get the double quotes.
