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HiIn our outbound option deployement we need to have some variable initalize before the calls was transfer to an agent. So we use the transfer to ivr campaign purpose instead of the agent base.  The problem we have a lot of abandon calls, because the...

We have a CVP application that looks up the DNIS and then returns the rest of the table data such as locations, what prompts to play, UCM hunt group options, etc.One location when we send the call through, I see the ECC variable sending the correct D...

Hello,Would we need the CVP component of UCCE 8.5 if we do not require an IVR?Regard,Rich McDermott

Can anyone guide me on how to configure the Siebel to toggle Agent State from Not Ready with Reason Code (say lunch) to Not Ready with another reason code (say meeting). Currently, they go from Not Ready to Ready and then to Not ready to use differen...

After enabling the router re-query on the Queue to skill group node in ICM and configuring the rona  time on agent desk setting to be less than the CVP VB the RONA is  working fine but only for external calls. We cannot get this to work for internal ...

Hi all,Today we have upgraded CUIC 8.0.1 to CUIC 8.0.3 Standard Edition. Just after upgrade I issued the CLI command "show status" and got the following result:                                Total               Free                   UsedDisk/active...

hi all!In my solution, I need to communicate with third-party system via HTTP Protocol . So, How do I send a HTTP Request to a application server and receive the HTTP RESPONSE in CRS Script Editor?It's very urgent. Please reply me as soon as possible...

Hi,Cisco IP-IVR 7.0 can support domain installation?  Installation document says server should be in workgoup. Any once tried in domain installation successfully.Kindly let me know.Thanks,Jayaprakash

I ordered CCX-UPG-P-70-80= (CCX PRE 7.0 to 8.0 PRE UCSS Major Upgrade) to upgrade our servers, however, we have 2 servers in a high availability enviroment. I am thinking i should have ordered CCX-UPG-PHA-70-80= (CCX PRE HA 7.0 HA to 8.0 HA PRE UCSS ...

Dear Members,Could someone help me by providing any good document related to the "CVP CALLSERVER LOGS" and "CVP VXMLSERVER LOGS"Regards,Senthil.