Contact Center

Agent will be talking on que call and recieves a second que call that puts them into not ready when first call is complete.Logs state ring no answer for puting them into not ready.When line is set to 4 calls busy trigger 2 logs state 15 sec ring no a...

yes, im sure its a stupid question but what variable/counter drives queue time...the displayed csq goes to the next after 1 minute...and im having a cramp as to what,rona TO??, is driving it.any thoughts would be apprciated.Thankyou

Just wondering, TAC gave me a command to run and it showed the number of phones that are out of service, meaning in our case not associated to PG user. Anyone know of this or have it? I'm searching through all my emails and I'm not sure what case it ...

Hi,is there any option in IPCC Enterprise to configure skill priorities?Regards

Hello,I have posted so many topics on EIM, I figured I would send a few helpful queries out to other users.For IPCC integrated EIM, we have our agents enter in the agent ID on the activity panel (via new data element in activity table, and add field ...

We are using the alarm to generate notices when a an actiivty (or case) is due with X amount of Days.The problem I had was that we would receive an email with just a bunch of case or activity ID's that we would then go and have to look up. I wrote th...

  Hello  we are facing a problem when integrating UCCX with Web services, we are having the error as shown in Script_Error, we are  trying to call a WSDL file that has one function which we should query to retreive the results. we have tried to appen...

hi,Kindly I have uccx 7.0 with CME 7.1I'm trying to use silent monitoring and I can monitor and record agent calls successfullyBut in both cases,I have a strange issue,,I can hear only the agent sound and the customer sound isn't heared while monitor...

UCCX 8.0,  Prompts not playing script.  Prompts were playing, made minor changes to the script nothing to do with the prompting now when I up load the new script it chokes at the main menu prompts.  When doing a debug I can see the prompt step playin...

Hi, all.I have just set up a UCCX version 8.0(2) with CUCM 8.0(3). When i tried to log into CAD from my laptop, i encountered the following error message "The request to log into the Cisco Unified CCX application server timed out. Please verify your ...

Hi All,Now I am in new trouble. I could not install uccx 8 in vmware. I am trying to install for a long time but I cannot. I have installed cucm in vmware. The problem in installing the uccx is that it is asking for ntp server. I gave the ntp server ...

Hi All,Remote Silent Monitoring requires a separate Server for the UCCE Solution, Can we deploy Remote Silent monitoting Suite on AW Server or we need a dedicated servert for Remote Silent Monitoring.AW is our separate Server, we are using Rogger and...