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EIM/WIM Auto acknowledgement and time of day. What is the best way to determine working hours and use the auto acknowledgement node? We want to send different acknowledgements based on in hours and out of hours. I can set up business calendars, shift...

Hi I’m wondering if there is some way to get the license info in Contact Center Enterprise solution version 7.2I’m interested to know how many simultaneous agents can be at the same time in a UCCE solution. Thanks in advanceRegards

Hello All,I have to configure 4 different campaigns and have to run them at a time but with the same agents having different skill groups. how can  i get this done using the different skill groups in different campaigns. two campaigns are Predictive ...

Would like to know the process for creating an outbound dailer that would allow UCCX to call customer when Warranty is about to expire.  I am sure there is scripting involved but wanted to know if this is possible.

Dear All,I am plannig to apply End to End QOS (L2 and L3) on a Large Network Path that is having many hops. I am new in the QOS field. Please find the attached diagram for your information. I have the following strategy;1: Identify all the Voice traf...

UCCX 7.xWindows 2k ProOne of our client's agent PCs won't run CAD. Installs okay, but any attempt to execute it just fizzles;  double-click the icon, no response, no error on the screen, no errors logged. User has local administration rights, all non...

Is it possible for a IPIVR to use SSL when conencting to a business system gateway for processing credit cards ? Let me add to this, usng the java method.

From what I understand I need to be at CRS v4.0.5 before I can use DMT to migrate my data to a new v7 UCCX server.So we need to upgrade 4.0.2 -> 4.0.5.  Then after a successful upgrade we can run DMT to create the export file for v7.Sound correct?tha...

Hi,An outbound dialer application was confiugured for a customer. When the dialer dials the customer, it does not transfer the call to the agent. The call gets dropped. Pls what do you think is responsible? I have placed the phone, the vg and dialer ...

Hello,I have IPCC 3.5 running.    We have a script where calls are sent to different queues based on a code that the caller enters.   We then use that code to perform a database lookup to get the CSQ and the voicemail box to send calls that callers d...