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HI allIs there a way or cisco document mentioned that can pass the variable to Cisco Agent Desktop ....???For example... a customer called to the UCCX, and input the membership ID in the IVR, Once an agent pick this customer from the queue,how can th...

Resolved! SMS with IPCCE

dearswe are using IPCCE 7.1.4 with CVP 3.1, is we have a request to implement SMS functionality , customers should be able to get the internet setting on thier mobile through SMS from the IVR, for example customer called the CC and request to get the...

luai by Beginner
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  • 6 replies
  • 0 Helpful votes

Dear Forum;I need to upgrade the hardware for the IPCC solution we have without changing the versions, the following servers need to have the new hardware:1) Call Managers (Publisher + Subscribers).2) RGRs3) PGs4) HDS + ICM + Admin + Web viewAs versi...

Hi,Customer has IPCC Express Premium 4.5.2Through the "System Parameters Configuration" you can change the "Agent State after Ring No Answer"Is there a way to increase the timer?I mean the agent phone rings, but instead of after three rings the agent...

j.huizinga by Frequent Contributor
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Hello,I have created a script that separates queue time into minutes and seconds.  But when I pick "time" in the generated prompts, it gives me hours and minutes.  How can I have it read back " 1 minute and 30 seconds"Any help is appreciated.

we are using IPCC 7.1.4 with CVP 3.1 , the issue is that about half of the calls that routed to agents failed before reaching the agent, exaclty they faild on the failed path of queue to skill group node, I donot knlow the reason behind that, but in ...

luai by Beginner
  • 660 Views
  • 2 replies
  • 0 Helpful votes