Contact Center

Hi everyone,  We have a UCCX 7.0 installation and the Supervisors are able to assign skills to various agents.  However, they would like the ability to view all agents assigned to a specific skill.  If I login as an administrator, I able to view thie...

What is a good trace use on ICM to look for specific errors to determine why vendor is saying PG is disconnecting?

What I would like to do is handle calls in different ways based on the area code it is coming from.  Any tips?

When using UCCE/ICM should the Extension Mobility User Device Profile (UDP) be associated to the pguser application user in CallManager?

Hi,I am trying to install contact center enterprise 6.0 into a new server ( earlier both call manage 4.3  and enterprise 6.0 were in the same BOX). So now i am upgrading cucm4.3 to 7.0 and installing enterprise 6.0 onto a new server taking backup fro...

Hi all,I have just started to get myself familiar with scripting in Cisco CRS (version 5.0(2) but have run into a problem which I do not understand.I have created four applications and three queues. One application is just a menu script, thatwhen the...

Hey,         I was building a CRS script and my requirement is after looping twice for the agent availability, i need the call to redirect to Voicemail in the CRS script. I was wondering how to route the call to Voicemail in a CRS script ?CRS version...

Hi,I am new to IPCC and am covering for someone today so this could be an easy one.....I have had a report that 1 user is having an issue where after the wrapup time of 1 minute finishes he is not automatically going back into a ready state - he has ...

HelloThere is a problem with CCXWhen an agent responds to a call - number, the number of a calling person is displayed on his phone , but when an agent hangs up the receiver, number changes to number of one of the CTI ports, and is recorded to phone ...

Hi All,what would happen if the mobile of the customer whom Dialer is trying to call is closed?Thanks in advance,

Hi AllI've been experimenting with a HTTP contact today; but it's not working quite as I would expect.Basically I take a HTTP contact in, and build a response which I then send using a 'send HTTP response' step. My understanding was that as soon as t...