Hi, We recently upgraded from UCCE 6 (with IP IVR) to UCCE 7.5 with CVP 7.I usually run a query against the t_termination_call_detail table and search for the different PeripheralCallType results (i.e. 1 fro inbound, 9 for outbound, and 7 for out...
Hello,I'm looking up setting my archive jobs, and it looks like you have to manually go in and delete the old completed archives when it comes time for you to want to purge the data.I can't possible think you would need to manually control running th...
My customers #1 concern is no down time if possible. They have agreed to a new install option on rls 8 with a new IP address, to run in parallel with UCCX 7 for a short time. I have thought about all the basic things (move a few agents over at cut ti...
We are using a Cisco 7940 series phone. I have two new hire CSR's coming soon. I want them to be able to sit with an experienced CSR and silent monitor calls as they are taken, without using a speaker. I can't find the solution to this anywhere. ...
Hi,I am having issues locating certain reports in Cisco Contact Centre version & historical reporting. I can not seem to find a reort that shows the service level of the contact centre. Also, i am trying to locate a reort that shows abandoned calls v...
We have a small application that serves to redirect a DN to an outside answering service after hours. During business hours the call hits a redirect step that sends a call to the original DN in a different partition. When said DN is busy, I'd like th...
In UCCX7 admin real-time reporting, the status box always shows "not connected" so we're not able to run any real-time reports.Why is this status box showing "not connected"? and how do I resolve it to be able to run real-time reports?Running UCCX Ad...
We're doing a migration and our integrator has asked for text versions of our prompts. Does anyone have any recommendations for an application that converts wav file to text ?TIA,Amir
Hi All,I'm trying to segregate the rules for the email workflow based on the origin country where it came from. A simple example would bea) if email from country A -> set priority 1b) country B -> set priority 2Is there a way to tell where the email ...
An agent can put themselves in both phone ready and email ready state...does that mean they will get both a phone call and an email at the same time?Or does it mean that if they get an email, they go to not ready state for both phone and email?If an ...
Hi,Is it possible to program the UCCX to block automatically number appears in a "do not call list" from the contact campaign list ? I have found some way do to that with ICM but not with UCCX.Thanks,
Hello I used create variable(s) as parameter then i can set this variable values in the Application. Now my current requirement is more than one UCCX application how to use a common flag/parameter. Is there any way to achieve? Please advice, it woul...
I have the Script Rep and have the Queue Stats script, but I was trying to "enhance" it a bit by having the HTTP page refresh itself every 10 seconds or so. Does anyone have this working? If so I would like to get a copy of the HTML page.Thank you,...
We juss switched to CCX 8.0 last week. Everything has been working fine. All supervisors could login and select their team which is only one called default. Today one of the supervisors logs in to the supervisors desktop, but when selecting the de...
