Contact Center

HelloI have IPCC premium.I can write variable from script to table of SQL server.I need to activate a application immediately after i was write a variable.How can i activate a appplication with this variable.For axample:I need to activate "Notepade 1...

Does anyone what versions of IPCC Express support customer callbackFor example, Customer is in queue and we give them the option to call them back after they leave their callback number?Lots of people use Sirius/XM as the reference.

How to filter Get Digit String with route like 0[234][0346]XXXXXXX?I know that it is more simply to do this in CUCM, but in my situation it's more secure to make such kind of filter in IVRAs you know, Get Digit String support only filter with digits ...

Greetings,A customer call center is NOT using the agent desktop. Is it possible to change the login parameter to numeric only, as with Extension Mobilty. They have a CCMBE with CCX Enhanced 7.0.Thanks in advance for any help.George

Dear All,We have IPCCX 5.0 with premium license. The issue which I am facing is of Remote Monitoring. I am unable to monitor the logged in agents.I authenticate using the remote user id. As soon as i press the extn of the agent to be monitored i get ...

Hi,In the attached files you can see my problem when I try to do a Backup in the IPCC of my client.I don't know why happen this.Can you help me, please?I create a file to the storage location which: c:\Backup and I share this folder and I give all pe...

Hi,We have Cisco IPCCe 5.0 and we have one application where we can see from the router that more than 15 calls are coming in, but the Skills Stats Report shows the calls in the queue at 15 or lower - never higher.The one thing I can think if is that...

Hi,We have agents who take calls for multiple Queues and need to be able to make themselves available/unavailable on different days. At present they do this through multiple logins (one for each queue-not ideal). Any suggestions? Dont want to depend ...

Hi All,I have IPCC Enterprise solution where I have a setup for two agent per phone, using Cisco 7960. Actually I using 4 buttons, 2 for each agents where the first button is his personal extension and the second is for agent funcionality. Each Agent...

HiWe have ipcc 7.5 and we define sub skillgroup.  When agent are logged in, they only see the base skillgroup in the skillgroup grid.  They didn't have the sub skillgroup.  Is there a way to see the sub skillgroup in CTIOS DesktopWe use the  CTIOS De...

hi, does the agent e-mail only with microsoft exchange 2003-2007? could this work with other types of e-mail server that uses imap and smtp?do you know the procedure to configure this?thanks in advance!

Hi AllI have a problem here with my CCX High Availability issueSituation is CCX-PUBCCX-SUBAgentsCCX-PUB are working fine, Agent can log in and take calls, when I added CCX-SUB and tried to test the solution by restarting CCX-PUB (make it unavailable)...