Contact Center

Hi,I have a setup of CUCM4.3 with IPCCX6.01.Has anybody done an upgrade from IPCCX6.0 to IPCCX7.02.I have been told it is not a straight upgrade and data/config is not ported over?3.How to convert the licenses?Thanks

Guys,im not at all familiar with mitel technical configs and we have a customer that is requesting a design to include a Cisco UCCE into their mitel network.first off, im not sure it can be done since ive done a couple of searches and came up enpty h...

Got a customer on IPCCX5 that's looking at using Integrated browser to launch an internal URL and append the Session ID and ANI. The path is something like:http://server/app.aspx?incomingnumber=1234567890&SessionID=11111.Question:Looks like when I la...

So I use the READ command to pull the one row I need from the table (ARECODEPLANT) Then I use the GET step to pull it, and it says the Data Type is “java.lang.Double”. SO thus I can use the target variable which is a String? Any way to change t...

I would like to give my contact center supervisors the ability to shutdown queues that they are responsible for. Is there any way to accomplish this?

We recently upgraded to UCCX 7.0(1) and my supervisors are telling me that the door icon to force an agent to log off doesn't work properly. It does in fact log the agent off but it doesn't kick them out of the system. Is this a configurable item or ...

Hi,We do have an IPCC-7.5.5 with CVP 7.0.2 set up with Side-A and Side-B geographically separated with IP WAN.The agents are logging to CAD.Side-A- Rogger-A, PG1A, PG2A (PG's locally failover) and CVP.Side-B- Rogger-B, PG1B, PG2B(PG's locally failove...

Dears,In cisco CCX, when the service level is down, is there anyway to show that to the supervisor in real time?Or to trigger it by a workflow for example?Please advice

how do I create a ECC variable for voicemails coming in?

Hi all,We need to install MS updates and hotfixes on ICM servers.Cisco qualifies the MS updates using 4 types :- Impacting- Not Impacting- Deferred- Not ApplicableWhich type of updates can be installed and which type must not be installed on the IPCC...

Hi,Can we connect CCX Informix database through ODBC (Using DSN)? Mainly I want to create custom reports using CCX Informix database. Regards,Umesh

Dears,We have ICM 7.2.7, we have an issue with CTIOS client, if the agent close the CTIOS client without logging off, the CTIOS server will change agent status to reserved mode while the agent phone still receiving calls, so we getting abandoned ring...

I need to be able to route calls based on time of day and the date (for holidays, etc.). For example, one department is open from 8am-1pm on Labor Day. The generic holiday.aef and holiday file for AMPM does not work in this case. Any suggestions?Than...

Hi all,just want to check if it is possible to perform a Outbound Preview Dialer to calls from Abandon Calls to the inbound Call?

I have a basic script and it works. I adding redirect to the voicemail and it doesnt redirect the call the debug tool validates the script. Any help would be appreciated.