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Hi,We are using IPCC enterpise 7.5(6) with CVP comprehensive call flow with customized CTI application.One of the process is bank process in which after doing TPIN genaration we nullify the ECC variables from call and put empty or null value.In Agent...

Hi TeamI was wondering if it is possible using UCCX V7.01 to get a report showing the maximum queue depth for a particular CSQ or application. It seems as if this info is stored real-time in the database, but I can't find a historical record. Any i...

We recently updated to CUCCx 7.01 SR4 and have had a number of scripts exceed the Max Executed Steps defined limit (after aproximately 25 minutes). We didnt have these issues until updating to SR4 - any thoughts?

hi,I am currently studying installation and administration guide of ipccx.1)During installation it asks for AXL user id and password. what will be the AXL user id.. do i have to configure it on application user (in usermanagement window) or its just ...

Hi,We are currently running the IPCC 4.5(2)SR02_Build014. Last week i did try upgrade to uccx 7.01. I was restoring the backup and the following message annex is aired.Please, someone can help me ?

Can anyone direct me to any documentation the shows the differences between UCCX v4 and v7?Thanks

I have to change CCX IP, I know this can be done from :Start > Programs > IPCC/CCX > Serviceability tool did anyone of you have a problem with that or everything was fine, if you had a problem, what did you done to fix.thanks

Can anyone please share how to make the upload prompt step work? I'm using a script that worked fine in ver. 4, but doesn't want to work in 7. I authenticate user fine but go unsuccessful in the upload step. Please attach working script with varia...

Hello,I have a customer who wants 1. his Prompts (Numbers like bank balance etc.) to be played in following three languages a. English b. Cantonese c. Putonghua. Are these languages supported natively and if not what will be the procedure to get this...

I understand that CCX has a defined max of 300 agents. But what I can't seem to find out is if that is "configured", "concurrent logons", or both. I know when I have a system licensed for a certain amount I can configure more agents than I am licen...

Hello, i've an issue,we have 5 agents with Cisco UCCX 7 (Premium).when these is an incomming call, first of all they see CTI route point and when the call handled, agent see just calling phone number, but not name.Is it possible to make that an agent...

Hi there !I'll upgrade the IPCC 4.0 to UCCX 7.0(1)SR3, but I'd like to upgrade the CAD before.. is there a CAD version that works with both versions ?Compatibility matrix just show a CAD 6.6.1.200 ... and it's not in the download page !Thanks.Andrei.

Hi,For my UCCX deployment i want to use a script which will first capture the last 3 digit dialled number(called no) based on that 3 digit it has to select the particular Queue.There will be five queues.Iam new to this script editing any one help me ...