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Hello,I haven't done a db dip in UCCX for a while. I've the following setup for initial testing and I'm getting:Number of rows returned: 0 [from the DB Read step Test Button]When I look at this table via Microsoft Ent Manager there's plenty of rows i...

We have IPCC 5.0(2) and I have been using Cisco CRS Historical Reports and now I can not open any of "Applications Management" in the CRS Admin Website. I can open some "Tools". Is it related to the Cisco CRS Historical Report. I have been running ...

Loaded the CRS Editor for UCCX 7 on Windows XP. Has continuous problems and crashes.Has anyone else seen this issue?

hello guys,i'm trying to setup ipcc, but when i try to make a call, it passes from the gateway to cvp then to the icm router, but in the router log viewer i get the following message:no network vru configured for peripheral for VRU capable call on di...

Hi Folks,in the last day I had strange Problems with CTIOS Server.Suddenly Agents cannot log in , change to not ready or to ready.The CTIOS dos box fills with different errors and only stop the CTIOS Service seems to resolve the Problem.After cycling...

All,I am running into an issue with the Play Prompt step on UCCX 5.0(2)SR1. I am trying catch a PromptException when I try to play a non-existent prompt using the es_US (US Spanish) language. A prompt with the same name does exist in the en_US (U...

Is it safe to install the MS Windows patches on the patch or is there an approved Cisco list of patches?

Dears,does anyone know if the UCCX 7.0 can be installed on a windows server 2008.Your help is really appreciated.

Hi, I would request clarification on the following, C3825 when used as a Dedicated VXML gateway for CVP 4.x can support upto 120 VXML sessions (DTMF only), what would generally happen for the 121st Call at the VXML gateway for a comprehensive Deploym...

Hi,In an IPCC enterprise duplex scenerio one Call Router, side B went out of service but not did not take over by Router side A. Total CC operation was down due to one Call Router failure.Can anybody help me to find out the reason?Best Regards,Muzamm...

HiIn UCCX 7, once the license file has been added, is there a way to undo the changes?Thanks.

I need to write a brief AA in CCX that will simply alternate calls to multiple DNs. Doesn't need to queue, no need to check for logged in resources, etc. The objective is to simply re-direct calls as they come in to DN1, then DN2, then DN1, then DN...