Contact Center

I've encountered the following error, "Error while acquiring LDAP lock" when the installation is creating the cluster profile in a Win 2003 server AD. The intented IP-IVR is currently in a workgroup as stated in the installation guide, and I've alrea...

Hi alli need to create a script to transfer call to a specified phone number during out fo business hours.The phone number have to be inserted day by day, on a simple web page by the contact center personell.Some suggestion?

We have IPCC setup located at central location and rest of two locations (eg. site A, site B) are conneted over wan where agents get log on to CTIOS application. When agents get log on to site A only, they can receive the calls properly. But when age...

Can you do this and still have the agent work? I thought I changed an Agent ID once and had problems with the agent not working anymore? Any ideas?Chad

Hi We have a requirement wherein the system should log out the agent after the agent does not answer the call after 3 rings.We have a ctios client.Does this require a customization.

Hi , We are getting the below given 1 st leval error code at IPCC . 12002 PERERR_JTAPPLAY_REQUESTNOTFOUND1st Level Text = ' Request Not found - No client' Can someone helpout me to get workaround or solution for this issue Regards ,Sinjish....

Hi All,Is there a way to route calls to agent depending on location?.i.e. if a call is coming from 8XXX, it goes to an agent with a 8XXX number and if it is not answered by anyone from 8XXX, it goes out to any of the other agents?Are there any docume...

I have installed CAD on my laptop an am able to log into the agent desktop.Also I have installed the supervisor desktop, when I log in with my AD UID and password, i receive an "invalid password and or user ID"I have double checked my user settings o...

Can anybody please let me know that how can i set protity on agents in particual skill groups.Actually the scenario shuould be like this i need assign 25 agents in a inbound skill group and i want particualar 5 agents will get the call first if all ...

Hi all,(IPCCE, CTIOS Sever 7.1 (4)) I have got a list of wrapupdata strings comprised of 20 items. As this list is long, scrolling up and down is required for an agent to select the appopiate code. I would like to be able to show the total listin...

Dear Sir, it's critical problem, i deployed new ICM script and run correctlt by it depends on thecaller entered digits ,but it seems that my gateway configuration does't pass CED athoughi configured the dialpeer with : "dtmf-relay rtp-nte h245-signal...

Hello,We would like to set up a menu option of severity 1...once a caller presses the severity 1 menu option, we want them go to a queue and have 1st priority to have the call answered by a pool if agents. This queue will be separate from the other ...

Dear All,I have 4 server I used for IPCC express preminum 4.0(4),2 of them used to CRS application contain CRS engine & database componentthe other 2 servers used for monitoring &recording contain (Rec&Mon) component ,the problem is when i start inst...

Agent is going to reserve state when call arrives and calls is disconnecting.CSS/partition are thereWe have a setup with follwing components... icm - 7.2 (duplexed) cucm - 6.1 ( cluster of 3, 1 pub & 2 sub ) cVP - 7.0 (load balancing)

Hi, as SRDN said there were four core SW components in CCX: CCX Engine, Database, Monitoring & Recording. Could my customer purshase & deploy CCX without Monitoring & Recording components due to our counrty severe restrictions of call recording syste...