IPCC Express premium - 4.0(5)Hi, I have a question regarding the Set Enterprise Data Step. This works fine when passing a call to a contact service queue, and then onto an agent -> Enterprise Date gets shown in the Agent Desktop. It also works fine ...
I'm having a problem installing a locale, it appears to work downloading but when the install box closes there is a message that says error encountered.
is there an audible or text alert to notify the agent that they are in "not ready" state. what is happening is they do not notice that they have been moved to a "not ready" status.
Hello We are using version 6.0.0 of the CTIOS Agent but have hit a problem in that we are using Windows XP SP2 , so everytime you try and dial via the agent it crashes (known problem), BUT what replaces 6.0.0 that works with XP Sp2 ??.We have tried a...
I've been doing a search and i'm unable to find the document or link. I'm looking for the Windows System requirements link to install CAD IPCC Express. Basically i'm looking for the PC requiremenst before i install CAD.thanks in advance
We are in a mixed environment currently where we still have a CRS server with version 3.5(x). We will begin migrating all the scripts to a new server that is 4.0(x). My question is can both CRA editors be installed on my PC without conflicts or one...
Does somebody know about a clear procedure to upgrade IPCC from 3.5.4 to 5.x. I found something that telling that you can only pass from 4.5 to 5.x but in this procedure we can convert the license from 3.5 to 5.x???? http://www.cisco.com/en/US/docs/v...
I have 7 agents that take calls from 8 am to 6 pm. After 6pm there is a night greeting which then allows a caller to leave a vm. during office hours, the phones are not always staffed. they want the ability to forward the calls straight to vm when...
Trying to locate the guide on how to upgrade a system from IPCC Enterprise v5/CCM 3.3(5)/IVR v3.1(2) to end up at IPCC Ent 7.2/CCM 6/and an appropriate IVR version. I've seen this guide before, but can't locate it. Anyone got a link?
Hi,Wondering if anybody can assist here.IPCC 5.0 running with HA.Trying to do a backup (BARS is inbuilt in IPCC 5).Network drive is setup and shared and has full RW access. Can map drive via dos OK.See attached file.Complains about CallManager being ...
Hi there,I'm trying to use the call redirect step.. if the destination is busy, it should do a Call_on_hold, play a prompt then do a Call_unhold ... But the script does not enter in the Busy... it just go to the next step of the script..any help ?
