Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello Guys, Just want to know one thing , For Social miner Call back IVR Application on UCCE/PCCE Environment , After reading the Cisco developer guide , i have some queries , To initiate call back we need to submit the post request API with XML bo...
Hello Guys, Recently we faced a call drop issue in contact center environment for around 1 Hr. time. I went through the MIVR logs from UCCX and found below logs for one of the dropped call. Line 2599: 73598937: Oct 08 14:29:39.136 IST %MIVR-SS_TEL-7-...
Dear All, Installed Cisco ECE 12.5.1 tested Chat & Email is working fine as expected.Currently, all the agents are using EIM/WIM and the same alias will be moved to ECE instance. If I move EIM alias to ECE what will happen the old email open cases a...
Dear All,Upgraded UCCE setup from Version 11.x to 12.0 then 12.5.1. on version 11.0 have only cuic 200 reporting. Done the refresh upgrade for cuic to 12.0 and installed separate live date servers and tested working fine for cuic and live data repor...
Dear All, I would like to confirm if we can use Stylus Feature while device is registered on CUCM or Webex Meetings Subscription is required.
Hello All, I have integrated uccx with Social miner for chat feature but i am getting error. I follow this document (https://community.cisco.com/t5/collaboration-voice-and-video/integration-of-uccx-with-social-miner-chat/ta-p/3139858) but when i subm...
Hi, Can't seem to find anything definitive about this. Handle Ratio is calculated by Calls that the agent handled / Calls that are routed to the agent, which makes me think it does. Does anyone know for sure? Thanks in advance, Jason
We are getting an error message for wallboard in uccx. 11:36:16 Password Validation for user [uccxwallboard] failed!11:36:16 Check for password aging/account lock-out.11:36:16 listener-thread: err = -952: oserr = 0: errstr = uccxwallboard@172.30.3.78...
Hi,Currently our UCCX is integrated with SQL database and its successfully fetching customer details based on the input entered during the call.However, our database team is not willing to expose database. They are asking for an API to connect to thi...
I've been asked to provide access to cuic reports definitions to a department so they can carry out sql queries Does anyone see any issues with this, Risks? Thanks
Hello All, When i tried to configure CSQ For email in uccx12.5 getting error like Mail Server Configuration ErrorsIMAP Host Name or Port does not match. Check the settings in Mail Server Configuration page.SMTP Host Name or Port does not match. Check...
I have installed IPCC Express V3.5.2 on CCM V4.0.2A.Calls will not q to Agents. I have checked the trace files on the CRA Admin page and notice the following error message.Failed To Load CSQ because CSQ is invalid.Does anybody have any ideas.ThanksIa...
Dear All, As per cisco PCCE, 4K required UCS C240 M5SX 4 servers. Per-server have 56 Logical processors. Example For 1A server required a total 32 vCPU and remaining 24 vCPU is free. Can I use for that 24 vCPU for ECE, cusp and other contact center ...
Hi Guys, If anyone has " Cisco QM server 11.5(1)_SR7_ES11 Release Note", Please be kind enough to share with me. Only I can find from cisco site " Cisco QM server 11.5(1)_SR7_ES10 Release Note".
HelloI installed UCCX 12.5 on cisco BE6 and integrated with CUCM 12.5.CUCM registered in smart account but UCCX working in Evaluation mod and I need to register it in my SSM.But Register button is in-active which i can not click it.How i can enable t...
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