I have cucm 10.5 and uccx 10.6 , can a supervisor using finesse see the agents missed calls and the actual digits of the missed call "example xxxxxxx" in real time on his finesse webpage?
Forum Posts
Hi, For UCCE the private connection network latency is 500 ms.(ie if PG/Rogger misses 5 consecutive heartbeat of 100 ms).Can we increase the heartbeat interval or threshold through reg edit ? how will it impact the system ?
Resolved! UCCX 11.0 Prompt Recording Script
I need to create a script that will allow my Customer Service Manager to dial and extension, Enter a PIN and then be asked if they wish to listen to a prompt or create a new prompt. If he selects listen to a prompt, he then enters the prompt number a...
Hi there,There’s any way to connect informix database from UCCX to Grafana 8.3.3?Best regards,Will
Resolved! Agent in external team CSQ UCCX
Hi,We have several call-centers, each with its own team.The problem is that in the future, some agents will have to come to a second call centre a few days a week.It is not possible to assign the agent to 2 different teams, but they can be given CSQs...
Hi, We have some agents going into not ready state after hanging up a call instead of wrap up and ready state. Can someone inform if this is a bug? What are the troubleshooting steps for troubleshooting a issue like this? Any assistance would be gr...
Hi Experts,On the diag page, we are seeing below alert messages in CUCM PIM, further looking at the logs we don't see any details. Any inputs on how to fix this error message 16:40:17:470 PG1A-pim1 Trace: DeskLinkPeripheral::LockThread(DeskLinkPeri...
HiI am trying to login in Finesse after fresh install ,but page doesn't load tried in all browsers but does not work.Tried restarting following services :-Cisco Finesse TomcatCisco Finesse Notification ServiceRestart server multiple times ,but still...
I am looking for a list of ICM logfiles. Their definition (what they are used for) and what server they can be accessed from.
Resolved! CVP Log Parser
Hi Guys,I was working with some CVP engineer and I found him using one parser tool for CVP logs, The name of parser was "CVPPARSER G3". Could any of you please let me know how to get this tool or share link to download it.If you know any other log p...
I initially checked when the log4j vulnerability came out and read nothing was affected......but whatever. We have a HA environment (2 of everything). Every time there is an update or upgrade I am told by CISCO and our vendor (that manages our phone...
There are 4 firewalls for each separately you need a license or for one and it will be shared
Resolved! CVP rest json response parsing
Hi , I have been trying to parse a json response in the CVP call studio 12.5.1 The response is as below : {"first": {"details": [{"Number": "123456""contactname": "John""Application": ""}]}"taxID": null"requestnum": "abcdef-72e1-11ec-bcb0-003400bcab8...
I'm compiling data regarding average wait time for my contact center. Is the value that I'm pulling from the reporting tool a cumulative figure of caller wait times in the queue BEFORE their call was answered? I'm with the agents and monitor them th...
Hello,In uccx we were updating call data in CRM after the answer of call by agent, like below image the question is how it can be done in CCE scripts?how can I make an action after "queue to skill group" step?Thanks,
