I'm on Finesse (CCX 12.x). As a supervisor I can see in the 'Team Performance' tab agents with state "Logged Out" and "Logged Out - Agent Initiated". What is the difference?
Uninstalled an old Call Studio v11.5 and installed new v12.5. Imported existing projects/scripts back and getting the following errors now. I did use a different folder for the install (c:\cisco\CallStudio12_5). There were some errors about not findi...
Hello,We are executing a tech refresh upgrade from HCS UCCE 10.5 to HCS UCCE 12.5. The existing HCS UCCE 10.5 includes a VRU PG that is integrated with a third party IVR. This third party IVR integrates with the VRU PG via GED-125 spec 3.1a. Does H...
In the CCX 12.x I can add users to the Historical Report Users (From the Unified CCX Administration menu bar, choose Tools > User Management > Reporting Capability View to access the capability view for the Historical Report Users area.) I can't exac...
UCCX v 11.6.1
Our customer, system manager gets empty reports in CUIC for certain CSQ’s.
I.e. in Contact Service Queue Activity Report by Interval report:
When changing filter to other CSQ it did show results.
After changing user rights and group...
I'm on CUIC 12 and I need to create a new user only in the CUIC and not in the CCX (to fix this). When I create a brand new user, I cannot set any password. The user is correctly created but then I cannot log in (I don't know the password when I'm pr...
I found out CUIC Agent Detail Report shows multiple calls with 0 Talk Time and their Call Duration equals to Select Resource Timeout Value. I am not sure these calls are proper calls from callers or abandoned call, since information of these calls do...
Hello, We have a customer who was not able to create new reports in CUIC, so we deleted a report and after that he was able to create a new one. I would like to know what is the limit for creating reports in CUIC. Below is the table with the storage ...
I'm trying to get data from the Contact Service Queue Activity Report. With the admin user I can see them. With another reporting user I can't. The same report looks blank. Why is this happening and how can I troubleshoot it?
Good afternoon Gentlemen, One question, is Cisco Cloud Connect (formerly Cloudcherry) available for existing customers (perpetual license with active SWSS)? I have a customer with UCCX 12.5.1 and he said he would like to use the available analytics ...
Hello Team,A Customer has asked me if the the following objective can be a achieved They want a scenario where Supervisor can upload data for his outbound campaign and only the team members can access it .For example, Supervisor A can upload data to ...
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