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Good afternoon everyone I have a question about Time of Day's time range.   Will it be possible to change time range to 10 minutes or 5 minutes ?   (instead of 15min increment) One of my customers is requesting her call center to stop accepting calls...

I have the following licensing:Configured Licenses:Package: Cisco Unified CCX PremiumTotal IVR Port(s): 100Cisco Unified CCX Premium Seat(s): 230High Availability : EnabledCisco Unified CCX Preview Outbound Dialer: EnabledCisco Unified CCX Compliance...

Tony_S by Level 1
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Our environment is based on cucm 12.5.1 and uccx 11.6.1. We had implemented a custom CTI client to interface our CRM application with UCCX. We use Cisco Ajax XMPP Library (also known as JabberWerx) to connect to the Notification Service.https://githu...

helpdesk by Level 1
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Hey, We are using Cisco IP Communicator 8.6.6.Customer found that agents are misusing the esc button to end the call and not able to find it.How can we disable the keyboard short cut to end the call ?

Hi,  UCCX version I have noticed that when incoming calls to the user agent extension I see the ability to answer from finesse but when the incoming calls to the queue trigger. it shows the call as reserved in finesse and I get a noti...