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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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SM Call Back Logic

Hello Guys, Just want to know one thing , For Social miner Call back IVR Application on UCCE/PCCE Environment , After reading the Cisco developer guide  , i have some queries , To initiate call back we need to  submit the post request API with XML bo...

Roy_11 by Beginner
  • 1429 Views
  • 2 replies
  • 0 Helpful votes

UCCX Agent Call Drop Issue

Hello Guys, Recently we faced a call drop issue in contact center environment for around 1 Hr. time. I went through the MIVR logs from UCCX and found below logs for one of the dropped call. Line 2599: 73598937: Oct 08 14:29:39.136 IST %MIVR-SS_TEL-7-...

EIM WIM to ECE alias cutover

Dear All, Installed Cisco ECE 12.5.1 tested Chat & Email is working fine as expected.Currently, all the agents are using EIM/WIM  and the same alias will be moved to ECE instance. If I move EIM alias to ECE what will happen the old email open cases a...

Uccx - Social miner integration Error

Hello All, I have integrated uccx with Social miner for chat feature but i am getting error. I follow this document (https://community.cisco.com/t5/collaboration-voice-and-video/integration-of-uccx-with-social-miner-chat/ta-p/3139858) but when i subm...

Vinod.s by Participant
  • 400 Views
  • 3 replies
  • 0 Helpful votes

UCCX API - Database integration

Hi,Currently our UCCX is integrated with SQL database and its successfully fetching customer details based on the input entered during the call.However, our database team is not willing to expose database. They are asking for an API to connect to thi...

CSQ Invalid Error Message

I have installed IPCC Express V3.5.2 on CCM V4.0.2A.Calls will not q to Agents. I have checked the trace files on the CRA Admin page and notice the following error message.Failed To Load CSQ because CSQ is invalid.Does anybody have any ideas.ThanksIa...

iwearing by Beginner
  • 2734 Views
  • 5 replies
  • 0 Helpful votes