Hi, I have a problem with Finesse. When trying to login with FIPPA on CIPC, it looks like this : So I try to check and access Finesse (desktop), and looks like this : Then I also saw that there was a CCX Engine service with Partial status : I've res...
Hi All, Could anyone please help me re-generating the WSM self-signed certificate on CVP call server. After an upgrade I found out that the Name of the server is incorrect in one of the previous certificates so I need to correct that. Please suggest ...
Can UCCE 12.x supports on AWS cloud. not AWS product AWS connect. one of our client looking to move current on premise UCCE 11.x to AWS public cloud not Cisco HCS. Let us know anyone tested in LAB. I just heard rumors that UCCE 12.5/ Customer journ...
Hello. I am upgrading my UCCX environment from 10.5 to 12.5 and had a question about licensing. I currently have 10 Standard seats, 25 UCCX recording seats, and 100 total IVR ports. Did Cisco do away with the Standard seat in 12.5?
One particular agent not able to get into ready state.It will give error as below:"Operation errorThe Operation timed out or failed. Please try again or contact the administrator"if tried to click logout button it will be shown in the dropdown as bel...
I found the number of Agent Logged In is not equal to the sum of Agent number under different state for highlighted CSQ in Voice CSQ Summary Report. I have changed the states of 1-2 logged-in agents under this CSQ to make some update in the numbers, ...
Transfer to IVR campaigns is working fineOutbound Agent-based campaigns don't work for SIP Dialer (error translation route)We need: If agents are available, SIP Dialer call to the client and plays welcome prompt and connecting to queue to the skill g...
I'm working on trying to get total minutes of usage in and out from UCCE. Said differently, I want to know the total time a call is active on the system. IVR, Agent, etc. Customer would like to get an idea from the CC how many minutes they are consum...
I've seen lots of threads about how to base64 encode things, but I need to go the other direction. I'm getting a base64 encoded WAV file from another server, and need to unpack it. I can't figure out how to do this in Jave (I can do it in C#). If...
Hi all.Is it possible to evaluate a call that enters a queue in UCCX, if the agent does not answer it and by Timeout it returns to the queue, but instead of returning to the queue, can it be redirected to another destination at a certain time?I am us...
Hi I had to rewrite a query to list missed and answered calls.The reason is that the original has the wrong start and end dates. It appears that an agent has answered two calls at the same time, which is impractical in the real configuration.The prob...
Hi,i have the following requirement. Appreciate your thoughts.I need to be able to transfer my queued calls to 3rd party destination outside Cisco platform. I am on UCCE 11.6, CUBE and COLT being the SP. When I use a label node in ICM scripting and ...
Hello Everyone,i deployment new environment for my customer with UCCX cluster.i configure for him basic script with menu and call redirect from all the menu options to some extensions in my call manager.when i call inside the organization ( Cisco IP ...
Hello,We would like to begin displaying dashboard information our contact center but it times-out after a few minutes and we need to login again in order to bring up the dashboard. Is there a way to remove the time-out? Thank you in advance, Joe
Hi there guys, does anyone happen to know how we can see what licences we have on our UCCE which is version 10.5? I did contact Cisco and they said there was no way and I can't seem to find anything on the net but just wondered if anyone had any idea...
