Hello, I am wondering if it is possible to add the call session id as a call variable in UCCX we want to leverage that for ticketing purposes. if that is possible please share a doc
Hello, I am wondering if it is possible to add the call session id as a call variable in UCCX we want to leverage that for ticketing purposes. if that is possible please share a doc
Say i want to define Holidays for which i want e.g. a different prompt. Like, wishing the customer a happy new year if he is calling on a holiday that is named "New Years Eve". Is it possible to get the NAME of the holiday in the script? Since i defi...
Hello,I need your help.If I want to search an agent by Name and Agent ID in Cisco Unified Workforce Optimization there is a pop up 'Internal Server Error' but if I search on other agents are appear., What's wrong with that agent? Thank You
Hello,I am running common ground upgrade from UCCE 11.6 to 12.0 and both logger and HDS error out when running EDMT 7/22/21 12:59:02 PM: ERROR: Message 15401, Severity 11 : Error: SQLSTATE=42000, Native error=15401, msg='[Microsoft][ODBC Driver 11 fo...
So I recently configured Secure LDAP for a cluster. I am running into a issue where finesse users are unable to logon and get invalid logon or password incorrect. When I go back to call manager for LDAP Authentication and turn SSL off and change port...
I have a user using Cisco Finesse with Jabber as phone gets below error when he tries to Consult Transfer to a number using phone book----other users can do same thing without any issues. Can anyone help please? Thanks CallControl : onTransferCallba...
Hi We are getting an invalid ANI number on the report Abandoned Call Detail Activity Report. Instead of showing the original calling number is showing the Cisco Unity Connection port DN Call Flow: PSTN CLID(1-555-555-5555) CUBE CUCM UnityCo...
Hello everybody, Okay, I’m discovering Unified Intelligence Center for the first time and I have a really weird behavior: column names just don't appear when I visualize a report. When I export it to excel, it’s present. Here is a screenshot so you c...
We have agents who handle e-mails using UCCX/CCP through Finesse and we are trying to figure if there is a way either in UCCX/CCP or in the Office 365 e-mail account to have all e-mails that are replied through Finesse to have their From field modifi...
Hi, We have a cluster of QM WFO installed on a Windows Server 2012R2 with SQL Server 2008 and we need to upgrade to Windows Server 2019 – SQL Server 2016 or 2017.What is the best way to do this upgrade? Checking the procedure of Backup and Restore fo...
I have QM 11.5.1.760 installed in Windows Server 2008 R2 Standard with SQL 2008 R2 also and Cisco Unified CCX Admin version 11.6.2.10000-38. I have planned to upgrade my QM server to the latest one with Windows Server and SQL server upgrading. Can an...
Is it possible to reclassify a call to callback from an IVR script? Meaning a call goes out, the caller gets a menu that prompts the caller to press 1 for an agent or 2 for a callback. If the caller presses 2, how do I reclassify the as a callback (...
Hi, My name is Sachin Batsya and I am posting here to know what is the current version of Cisco Unified Contact Center Enterprise, How to get the Cisco Unified Contact Center Enterprise Software, Where to get the user guide. How many users it would b...
I have changed the agent state to Ready. After a call has entered the CSQ, the agent state changes to Reserved for a split second and then changed to Not Ready. No reason code can be found for this Not Ready. The call is returned to the CSQ after thi...
Dears,It's a UCCE environment version 12.0.We're facing an issue on the CVP servers where Call Server can't be up on both sides at the same time. If SideA is up then CallServer SideB is down and we cannot start it and if SideB is up then we cannot st...
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