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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Cisco Finesse Screen Pop

What's the best way to have a user's browser window pop when they receive a call so they can see the queue?  The queue comes across in their view, but if it's minimized while they're working on other things they can't see it.  I'm running CCX version...

Resolved! Script Thinks I'm Busy

Hi EveryoneI recently had to add in options into a script and the options are 1-4 and when users call and push the options they should get transferred to a specific queue. So I loaded the script and called the trigger and the wav file that I loaded i...