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Hi there,I am trying to backup UCCX 5.0 and it seems UCCX 5.0 doesn't support any other backup location other than windows share folders.Is it possible to use SSH(or SFTP) to backup UCCX 5.0?All other appliance model of IPT application are able to do...

Can i, call recarder whit a 7911 ip phone? whit a Cisco CRS IPCC 4.0.5aSR1...Regardes

I have CCM 5.1 (linux) cluster and IPCCX premium 4.5 ( windows) server. This is still under installation.I want to delete some agents created, but even if I deleted them from CCM, still apprears in IPCC resource list.Is there any way to remove them ...

We have IPCC 4.05.We would like to write and test custom reports. I do not want to test the custom reports against the production server. Can I replicate the database to another SQL server? If so what db's need to be replicated?ThanksTrae

I'm running a UCCX Premium 4.05 system in my call center. I'm trying to set up some remote agents. I need to turn on the Voip Monitor Subsystem, but can't figure out how. According to the literature I've found, Premium includes licensing for this fe...

Is there a way to retrieve application name from DB or an enterprise data?

Hi,We are running CRS 4.0.We are not able to view any real time statistics of the calls on CRS Real Time Reporting.And the Status shows NOT CONNECTEDHelp me out !!Regards,

hiit may be asked before, but what i want please is the main differences between IPCC enterprise and Hosted? any link clearly lists the differences between both?if a company purchased an IPCC enterprise, then this company decided to go to hosted edit...

The RONA work properly but, The issue is: when the last Agent doesn't answer, the call doesn't return in queue and we have the CVPerror wave. Versions : ICM 7.1.3 with ES24, CVP 4.0.2 with network vru type 10 and CCM 4.2.3.If i configure CVP with ne...

What is the method to disable Pop to Front for CAD 6.2(1) in UCCX 4-5? Alt-P ? Stealth Mode? I donÂ’t have a Agent Desktop to test -jasonI donÂ’t see the instructions in the CAD End User Guide<A HREF="javascript:newWin('http://www.cisco.com/applicat...

Hi all, wondering if someone can look at my script. Time of day is supposed to open and 8:00am weekdays which is set in the script but its now opening until 8:30 the servers time is correct.thanks

Hi,I have IP IVR 4.5.1 and i have some aborted calls with error Application Task inactive exception.Any suggestions how to solve this or what i should trace (CRS Engine?)to troubleshoont?Best Regards,MC

I made a outbound call by using call-redirect.However, I did not know how to load Prompt through this outbound call.