Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

I've seen a couple co-workers download sample scripts off Cisco's web site, but can't seem to locate the URL. They tell me it's the script repository, but when I download that, I only get two .aef files. My specific purpose is to understand all the...

I have a menu step with max retires set as 2 and a GoTo step in the time out branch. After the first try the system plays "Are you Still there" before looping back to the start of the menu. how to do stop the system playing this promptthanks

jamjam200 by Level 1
  • 339 Views
  • 3 replies
  • 0 Helpful votes

I am looking for a report which shows how many calls were answered by a live person before entering the queue. My call flow basically involves Unity answering the call, playing a brief message, then sending to the CTI RP for the IPCC script.Thanks

Hi,when purchasing CCM bundle we get IPCC express with it. i only need the part related to the Auto Attendant as the customer seeks to have his own script and prompts.my question is how can i manage not to install all the components of the IPCC (as i...

twissam by Level 1
  • 341 Views
  • 1 replies
  • 0 Helpful votes

2 Things:1. I am working on creating a custom report out of two canned historical reports, has anyone done this? If so what were your steps to a successful custom report?2. I am looking for a doc or something that has all the fields and where (what t...

ranpierce by Level 6
  • 288 Views
  • 1 replies
  • 0 Helpful votes

Hi all,I am trying to write a program that can upload CRS scripts directly to the repository without using the CRS editor or the CRS admin webpages. However I have no idea what protocol to use or how to access the repository. Does anyone have experie...

whchu2005 by Level 1
  • 443 Views
  • 1 replies
  • 0 Helpful votes

One of our customer hav CCM 5.1 and IPCC Exp 4.5.Calls for IPCC is coming from 8 toll free numbers.Now the requirement is they need 8 different IVR for the 8 toll free numbers.I did an IVR script using menu option in CRS editor with queue status.Is t...