Good Evening all We have a site with a HA pair of UCCX nodes running 11.6.2 ES05Issues were first brought to my attention that backups had failed. Quick restart of the DRF local and Master services resolved that.Now unable to log into the Appadmin o...
Forum Posts
Resolved! CUIC Primary node DRS Restore question
I am trying to restore CUIC on primary node 001 which crashed recently. The secondary node 411 is up and running. During the Disaster Recovery restore process it's giving me option: Select the server from which the database data needs to be restored....
Looking for assistance with agents getting stuck in reserved status. This has been an ongoing problem that happens randomly. Cisco Unified CCX AdministrationSystem version: 12.5.1.10000-31 (ES03-93) The problem is very random and cannot be consist...
Using Get Reporting Statistic - Current Wait Duration returns -1 (negative one) for all queues.UCCX version 11.6.2.10000-38
Hi Everyone, I needed to export a custom report from one CUIC cluster to another which i have done successfully but the report execution failed. I found out that the report was using a custom stored procedure to fetch the data for the report definiti...
aadmin:utils ntp statusntpd (pid 8342) is running...remote refid st t when poll reach delay offset jitter==============================================================================*10.25.55.2 LOCAL(1) 3 u 63 64 37 0.274 -1.297 36319.8synchronised ...
Hi Team, I have an issue where i'm getting the Detailed Call CSQ Agent Report but is not showing the agent name, ring time, talk time and work time. When I run the Detailed Call by Call CCDR Report I do see the talk time. I have already restarted th...
Cisco Finesse 12.6.1 - utils finesse layout updateCuicGadgetUrl 12.6.1+: Received Unauthorized error
Hello, I just finished upgrading PCCE (CCE, Finesse, VVB, CUIC)12.5.1 to 12.6.1 MR. I went to test agent login and validate the standard gadgets. I got an error stating I need to run "utils finesse layout updateCuicGadgetUrl 12.6.1+" on the Finesse...
We have 2 UCCX servers that the tomcat certs will expire in a month and are working on replacing them. We uploaded the cert to the primary server then rebooted the Cisco Tomcat and Cisco Finesse Tomcat services, the secondary server was still using t...
Hello Everyone,If I do a JTAPI Resync and Data Resync, am I going to affect anything in production? Calls, CCG, Triggers, Ressources? Thanks, MK
Today, August 23rd I rebuilt AW-HDS side A. When I run select * from Recovery on the Logger_A and HDS_A database it shows RecoveryKeys from 2020. I get the same result on bothe Logger A and HDS_A.I also I noticed the data is in Termination_Call_Detai...
Resolved! Finesse Desktop Login Issues
Hello:When I try to log into Finesse Desktop, I encounter the following:
I was trying to follow truncate instructions to synch Logger with HDS but I noticed HDS is missing the Recovery table altogether.What is the Recover table used for it it really needed?I created the HDS using ICMDBA, not sure why it would not have th...
I recently lost servers on Side A.I am rebuilding Side A of AW-HDS-DDS. As shown in teh screenshot While running WebSetup on Side B to copy settings I noticed in the Administration & Data Server Connectivity that both Primary and Secondary Servers a...
Hey Community I face this issue in UCCX certificate management I will put the issue below steps got the below error about the certificateI understood the certificate is expiredgenerate CSR send to customergot signed then uploaded then restart and e...
