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We are looking for implementing external hold music along with CVP. What are the capabilites & limitaitons of CVP as related to this.IUnderstdn CVP uses the media server. Will this be only option or we can have some other hold music source when the c...

HiI have probably trivial question.I have CCM and i've got number 54 from my telco, the question ishow do i make CCM forward - distribute calls to IPCCX resource group where are my agentsPretty urgentThanx

Hi I have probably stupid questionHow CCM and IPCCX actually talk to each other!!Thanx

I am extracting data from an XML file which contains the name of wav file to play as a prompt. The name of the file is stored as a variale of type string. How do I set the "prompt" step to play this variable as the .wav file and not just spell out ...

how can i change administrator password of Rogger,PG,ISN .Does it any impact on rogger database.

does anyone know how to create Java steps to take 366 seconds and convert that to lets say 6 minutes and 6 seconds. So lets say Im doing the get reporting stat for expected wait time it returns the value in seconds I want to then convert that to minu...

We will be building an IVR script for two remote offices. We have experience doing the programming of scripts and have some understanding of best practices. However, the offices want to make sure we adhere to industry best practices. Are there any...

Hi There,Taos is one of the leading consulting companies in the Bay area with clients like Google, Yahoo, Webex, Hitachi and several other leading technology companies. Please feel free to visit our website at http://www.taos.com. One of our strategi...

Hello,Can anyone give me some feedback on if there are every going to be any books published on IPCC? A few books give an overview but I have yet to see one dedicated to IPCC.Thanks in advance!!All replies will be rated

What is the maximum number of servers in a IPCC Express cluster that I can have? I was going over the SRSTdoc for 4.0 on page 38 and it states that the Max is 10, but while I was in CRSD class today was informed that the Max is only 9. What is ...

I'm trying to use an existing IE window and pass a URL. I've collected the URL via the script and passed it on to the agent as an ECC variable. I've got it to work several ways, but my best approach is if I could open up Start-->Run and pass the UR...

I am told by the ICM guys that I need to create a CTI Route Point for each IVR CTI Port to enable translation routing.Thats a lot of route points. Anybody know of a short cut, or a way to bulk import the route points. BAT 5.1(4a) doesnt support Rou...