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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! IVR confusion

Hello,Are there two versions of IVR? One that comes bundled with IPCC Express and a second one which is part of the CRS platform (Cisco IP IVR)? Thanks.

We are looking for implementing external hold music along with CVP. What are the capabilites & limitaitons of CVP as related to this.IUnderstdn CVP uses the media server. Will this be only option or we can have some other hold music source when the c...

ciscogini by Enthusiast
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I'm creating kind of emergency call centarfor tech support and it's mission critical to be available "25 hours of the day" i have CCM 4.1.3 cluster with one IPCCX 4.0.1I configured CSQ routing, but want to have backup routing option in case of IPCCX ...

Good day,It doesn't say explicitly in the documentation so I assume it is not supported. Just to verify, is it possible for IPCC Express to feed data to reader/wall boards (number of calls waiting, agents ready, etc...)Thanks in advance.

does anyone know how to create Java steps to take 366 seconds and convert that to lets say 6 minutes and 6 seconds. So lets say Im doing the get reporting stat for expected wait time it returns the value in seconds I want to then convert that to minu...

belz-e by Beginner
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We will be building an IVR script for two remote offices. We have experience doing the programming of scripts and have some understanding of best practices. However, the offices want to make sure we adhere to industry best practices. Are there any...

thomas1 by Explorer
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Hi There,Taos is one of the leading consulting companies in the Bay area with clients like Google, Yahoo, Webex, Hitachi and several other leading technology companies. Please feel free to visit our website at One of our strategi...

I'm trying to use an existing IE window and pass a URL. I've collected the URL via the script and passed it on to the agent as an ECC variable. I've got it to work several ways, but my best approach is if I could open up Start-->Run and pass the UR...

jmbrady by Beginner
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I am told by the ICM guys that I need to create a CTI Route Point for each IVR CTI Port to enable translation routing.Thats a lot of route points. Anybody know of a short cut, or a way to bulk import the route points. BAT 5.1(4a) doesnt support Rou...