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All, Using CVP Standalone (v12) with bridged transfers, we have encountered a reporting problem. If we look only at call reports from the IVR side we have no mechanism to 'count' the number of attempts on the CUCM side and the condition on the far en...

agaliano by Cisco Employee
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Hi Folks, We have CCX 10.6.1 with Finesse. One of our newly added supervisor is not able to perform Silent monitoring while other supervisors are working fine on other extensions. On Finesse it gives us the error Agent Device does not support Silent ...

Hello Experts , We have an existing UCCE 10.5 solution and recently we upgraded the CVP version to 11.6 . We built new VMs for CVP 11.6 and were trying to integrate it with existing setup hence presently both 10.5 and 11.6 version of CVP exists . cur...

We have a script that that should loop through agents until no one is available and then roll into the next queue, for some reason it fails to loop through all agents we have about 6 skill levels with 2 agents at each level. Just wondering if there i...


Hey experts, i have just started learning Cisco VOIP, so i found out one of the major thing is CUCM, so can you please recommend best and easy way to learn CUCM, you can recommend any guide or anything, I would really appreciate anything, So please s...