Contact Center

All, Using CVP Standalone (v12) with bridged transfers, we have encountered a reporting problem. If we look only at call reports from the IVR side we have no mechanism to 'count' the number of attempts on the CUCM side and the condition on the far en...

Hi Folks, We have CCX 10.6.1 with Finesse. One of our newly added supervisor is not able to perform Silent monitoring while other supervisors are working fine on other extensions. On Finesse it gives us the error Agent Device does not support Silent ...

We have a request from our users to being able to control the time of day and days of week without reaching out to us to modify the script. Is there a way to do this? UCCX version 11.6.2

Hello Experts , We have an existing UCCE 10.5 solution and recently we upgraded the CVP version to 11.6 . We built new VMs for CVP 11.6 and were trying to integrate it with existing setup hence presently both 10.5 and 11.6 version of CVP exists . cur...

We have a script that that should loop through agents until no one is available and then roll into the next queue, for some reason it fails to loop through all agents we have about 6 skill levels with 2 agents at each level. Just wondering if there i...

Hey experts, i have just started learning Cisco VOIP, so i found out one of the major thing is CUCM, so can you please recommend best and easy way to learn CUCM, you can recommend any guide or anything, I would really appreciate anything, So please s...

I have followed the installation guide(QM all in one solution) . I have Windows Server 2012 R2 with SQL Server 2014. When I run the setup_MonRec_1151, I get "Windows cannot find 'bin\7za.exe'. Make sure you typed the name correctly, and then try agai...

Hi All,We recently migrated on UCCX 11.6 from an old version and wanted to know product's capabilities regarding the CCX integration with SAP database.Currently the UCCX server is using custom java classpath to make requests to SAP servers via a midd...

A internal group that we support has a dashboard comprised of Live Data reports. One day last week the values in the dashboard went to "0" and then recovered. I suspect a network issue was involved and hasn't happened since. How would you verify this...

I am experiencing the following problem, a call enters the queue and is not redirected to the available agents.I was able to identify a bug in version: 11.6 (1), a fix is ​​updated to version 11.6 (2.10000.38) https://bst.cloudapps.cisco.com/bugsearc...