Hi, My client is asking to integrate UCCX with the MS-Excel or CSV. They are requesting if some customers calls in the CAD should populate with the Customer name and some other information in the excel. Can someone advise if this is feasible.
Hi Currently our agents working from home login to citrix remotely from where they launch Finesse (UCCX) on Citrix Chrome browser using jabber MRA. There are regular issues with Citrix infrastructure due to which staff can't login to Finesse. So I a...
UCCE v12.xI am looking into the Route Call Detail table RouterErrorCode for egain email routes to see if we are having wide spread email routing issues. I am seeing the following router error codes for the email routes:0 (I suspect 0 is a code for a...
Hi, I want to create a friendly URL to Finesse for our users rather than getting them to browse to the server name. I have created the A record in DNS finesse.<domain>.com:8445/desktop but when users browse to this they are redirected to the <fqdn>:...
Hi, Good Day. We are running UCCX 9.0.2.11001-24 . There is a agent who have a intermittent problem where the phone ring but it will drop within 1 second before agent pickup the call . From the MIVR logs it show transfer interrupt but not able to ide...
So I've created a script based off of one from the forums, but the digit input isn't writing into the document. Also looking for a way on Success that it will read the contents of the document as verification.
Hello All, We have a small Call Center Express , with just one Queue .. the version is 10.5.1-11001_49The main request for the customer was as follows :For the CSQ get below :Calls PresentedCalls HandledCalls AbandonedIVR AbandonedAgent Abandoned Ins...
Hi, Our environment have Cisco PCCE 11.5 installed on a UCS - B200M4 servers in 2 different data centers. We are planning to upgrade the UCS firmware versions on one data center(side A blades) this month and the other DC blades (Side B) will happe...
When browsing to Cisco Finesse Administration and selecting Call Variables Layout, it never opens and just cycles. We recently upgraded to 11.6.2.10000-38 (ES05-9). Looking for suggestions. We are a hospital so we are 24x7.
I've been asked to find which call have been dequeued from the Contact Service Queue Activity Report. My assumption was that these could be identified on the Detailed Call CSQ Agent Report, but I haven't been able to figure it out. Does anyone have a...
Hi AllI have a customer that claim loss of monitoring for the UCCX. He running a software using ping and https to UCCX.My question is what log I must be reviewed for this case? TIACristian
Hello All, Good day to you, so here is another simple question, i have 400 IVR ports licenses in my UCCX while i have 300 CTI ports configured in the call control group as you can see in attached image. I want to increase this number from 300 to 400 ...
Hi Guys, I wish you all a good day, We have: A Script that play a Welcome Message (wav), search for VIP customers, and then if there's no free Agent it will play some prompts in English and Arabic. What's Wrong: The customer will stay on the qu...
Hi all, I want to open the portal page on another PC.Can self-signed certification be used in CCMP 12.0?
I recently swapped out phones for an agent. Old phone=7965 new phone=8851. I tested the new phone in my office and was able to successfully login. The old phone started giving login issues saying it could not contact the login service. suspected it h...
