Hi, We recently found out that we couldn't change a CSQ resource pool type from "Skill_Group" to "Resource_Group" even though we could do the opposite with an xml similar to the one below.We did some test with Postman with the following xml and it on...
Forum Posts
Resolved! UCCX REST API - Read document content
Hi,So the team i'm currently working on is actually trying to get/read the content of a document within the "document" folder, we did find a solution thanks to this post : https://community.cisco.com/t5/contact-center/reading-a-file-in-the-documents-...
Hello,I just started getting this error while I was testing a script. Any idea what might be the issue?
Hi Guyz, I was trying call cisco wfo recording controls in finesse but it is showing blank. UCCX :11.6.2 Regards,Chetan Hanwante
Resolved! UCCX - Variable already defined error
Hello, (I have this code in a Do step and it's giving the error, "Unable to parse the expression; b is already defined (line:3 , col:5). I do not even have a variable named 'b' defined in the script. I am confused about this error. Can someone pleas...
Resolved! Cant get outbound calls report CUIC
Hi, Guys first of all I'm new to this. I'm having problems in CUIC outbound calls report. It doesn't work, And I'm not sure it is sat up or not. We have CCX version 12.0.1.10000-24, And we don't have problems in inbound reports, But we cant get the o...
Hey guys, just wanted to post this here so it's documented somewhere.If you're running windows in a virtualbox environment, and you run into an issue where UCCX editor hangs at 81% for a while -- finally loads, but won't actually connect to your CCX ...
Dear All We have our existing agents login to the Cisco 7965 IP phones using extension mobility. There device profile is mapped under RMCM user in CUCM. We also have IM & Presence server and i have configured Cisco Jabber profile for the Agents and ...
Guys, i am new to IPIVR, i am using ipivr for Queuing purposes, I have cascaded applications so the first one asynchronously triggers the second one and so on, what i am curious about is to create just an application or a Translation Route applicatio...
Hi, Currently, I am integrating the client's software with UCCX and using UCCX sandbox ver 12.0 to perform some testing.I need to handle AGENT_STATE_EVENT to fetch some details regarding the agent, but I never received the event. When I establish the...
Hi All, I have reports of uneven call distribution to some of my customers skill group (queue to skill group). The complaints says that some particular agents receive more calls than others even when the others are available and ready to take calls...
Resolved! UCCX Script Error
My issue while try to write a script for using state changeability. I am getting an error when reading my XML file into the script. the error is "§com.cisco.wf.steps.io.XMLDocument§com.cisco.wf.steps.io.XMLDocument@0§". I am new to scripting and can ...
Resolved! UCCX Dynamic Menu
Hello,Can someone provide me an example on how to build a dynamic menu.I need to list items in an array in a menu. The file name is the value of the string in the array.For example the menu should say as following. I am new to UCCX and not sure where...
Hello! We're running UCCX v10.6.1 and UCGURU Wallboard. Earlier this week, the Wallboard Server crashed. We rebuilt the server and everything looks to be correct but the webpage has only displayed the "500 - Internal Server Error" message. The OD...
Hi All, We are currently running UCCX 9.0SU2 with two free flavours of Wallboards. i.e. UCGURU and Gila We are intending to upgrade UCCX to version 10.6.1 and I would like to confirm whether the above two type of wall boards are still supported with...
