I'm new to UCCX . I've taken a basic script building course but feel overwhelmed with my first build. Can't get it all straight with what variables I need to build to accomplish an ACD with queuing script.I've searched the internet for help but am w...
Forum Posts
Hi all, I have Socialminer installed and have set up a datasource in CUIC to it's informix DB. The problem I have is I’m getting syntax errors when importing these SM Report Templates into CUIC. https://software.cisco.com/download/home/282163829/type...
Hi All,We are using Altitude IVR with Cisco Call Manager. Whenever the customer is calling the IVR the IVR will transfer the call to the agent. In the JTAPI logs we will see the caller number as IVR number instead of the customer number. Can we creat...
According to this doc we can use this endpoint (https://uccx-server/adminapi/campaign/{id}/contacts) to visualize Pending Contacts for a Campaign. Strangely enough, this API returns empty data if the campaign is available. After some operations (e.g....
ello Experts , I am trying to use the record voice element feature in CVP as part of a project . The objective is to collect the audio captures from customer. Preferred approach is to detect the silence from customer end instead of customer manually ...
Hello,I need to get myself familiar with UCCE as soon and as good as possible. Ideally nothing where I have to be online or onsite for 8 hours a day/5 days a week as I am busy about 10 hours per day with work.Also I do not find any certification trac...
Working on a report via Power BI, wanting to know the difference between the two. Data is slightly different.
how to change username and password for agent using just login in Cisco ip phone from cucx
I am experiencing a trouble when I set a campaign up and I try to enable it. Indeed, it simply does not start any call.tl;dr: after the campaign definition, I enable it. Pending contacts number goes immediately to 0 but any call is performed.Context ...
Hi ,Contact Center, UCCXAs per the Cisco open source documentation of cisco uccx 11.0 following jar files are supported. JSON-Simple 1.1ASM 1.5.3 Hence I am trying create a instance for the JSON object in the editor's variable pane.net.minidev.json....
Has anyone been able to build a workflow or gadget using the API described for the Single Step Transfer below?https://developer.cisco.com/docs/finesse/#!dialoginitiate-a-single-step-transfer/dialoginitiate-a-single-step-transfer I am trying to build ...
Hi All, We are currently experiencing the issue that all IPPA agents cannot get incoming calls. All agents are logged in and in ready status. CTI ports are registered in CUCM. All services are up and running in UCCX. Is there anything in CUCM and the...
hello, we have a cisco UCCX server installed and working properly.Then out manager ask we must get a report about only work hours and another report about non-working hours but these report is not beeing in uccx reports. And I want to know where UXXC...
Hi all,I have a scenario where the caller is prompted to enter his/her order number in one script and this information in stored in a variable 'strOrderNumber'. The IVR tree presents the callers with options that could route them to another script wh...
Hi,we configured a UCCX with Finesse client v12.A Contact Service Queue is configured with Automatic Wrapup enabled and Wrapup Time of 30 sec.I configured in finesse admin some reason codes, wrapup codes and so on.I configure in finesse admin a work ...
