Hello - We have added the Advanced Supervisor Capability gadget to Finesse Supervisor desktop. A question came up if the supervisor has the capability to change the competence level of an agent within a queue. Under queue management under this gadg...
Forum Posts
Hi. We have email alerts set up to notify us when queues reach a certain wait time, such as 5 min in our main call queue. I was wondering if it possible to get an email notification when the queues open and close each day. For example, our hours are ...
When I try to set the process to '40' , it tells me that I need to do it on the primary node (which I am): admin:utils dbreplication setprocess 40This CLI can be run only on the publisher node After running the "utils dbreplication status" command,...
Business startup needs reseller agreement for Continous Cloud Optimization Ai or sell Ai domain names such as cco.cloud, qubitmatrix.com, qubit.cloud or cco.mobi?
We've implemented a dialer configuration where we'd like an import to generate an outbound call as soon as possible. Right now we're only in PoC but in testing there's a difference from import time to dial time of >1minute. I know that sounds prett...
I am trying to have UCCX alternate calls between our on prem (Cisco UCCX) and remote (MSFT Teams) support groups. The remote support group is accessible via a Route Pattern to the MSFT Teams Direct Routing arrangement. This number activates a MSFT ...
We have a UCCE/CVP v12.6(2) and have recently implemented PCS in our environment. PCS works fine when agents hang up after talking with the callers that land in the queue. The issue we're having is when callers call into the call flow and say it's af...
Hi, we need info about uccx place call step, about when unsuccessful branch is matched, specifically with 487 sip message, because we have detected an unwanted behaviour (when the place call step receives a 487, the step is unable to process it, the ...
This is a first for me. Tech refresh to 12.6.2 with brand new server builds for CVP. Installed 12.5.1, 12.6.2, and ES11 and found through netstat -aon that port 8111. I first came across the issue when I tried importing the certificate using the Cert...
Hi Team,I am just looking for a script in WxCC for routing the calls to Voicemail in after hours.
Hi All,could anyone help me with the query where I can get total call count (number of calls hit the DN) monthly wise for the specific "DialedNumberString" from RCD or even from TCD also with "digitsdialed "We have grouped multiple DNs and mapped si...
Resolved! prioritizing CSQ calls over another CSQ.
Hello Bro, I have been through CCX and CSQs community posts to fins a solution for my case but still nothing.my case as follow:I have CSQ1 "skill based" with skill-A assignedCSQ2 with Skill-B assigned.I have 2 agents Agent1 "has skill-A, and...
Hi experts,Does anyone know if we delete unused phone with uccx extension and agents, will it also remove UCCX historical reporting and historical recording? Reason, we want to keep recording data and historical reporting for many years, but we need...
Resolved! wav audio format that accept the UCCX?
Hello,I will record audio files (.wav) for use like promt in the UCCX. Some one can tell me wich audio format (bit, , format, etc) is acepted in the UCCX?another question is wich free software is most used for record promts?.thanks.oscar cordero
Hi, I have just updated our system from PCCE 12.6.(1) to 12.6(2) with all the recommended Engineering Specials. Everything was ok until I upgraded the Tomcat to the latest version, apache-tomcat-9.0.93, using the UpgradeTomcatTool-12.6 Tomcat no lon...
