Does anyone have experience displaying on-prem Cisco UCCX queue data into a screen on the WebexCC desktop layout? If so, how would this be accomplished? We have some main line agents that frequently are looking at all the queues in the UCCX environme...
Forum Posts
Hello Friends, I have a ccx 12.5 and an application "script" that is used to run my call center.Currenly I am in process of solving the calls that are Dequeued and apply priority to it.I do this by storing the Deqeued DN and time in...
Resolved! CUCM Upgrade and PCCE
Hi Team, We are planning to do a minor cucm upgrade from version 12.5.1.18901-1 to 12.5.1.21900-29. Just checking if we need to upgrade JTAPI also from PG as part of this upgrade .If so can someone confirm the steps Also what other updates need to ma...
Hello all. I am an UCCX dummy sorry for that. Untill now we had a smal system from a 3rd party vendor that work for now but now our Bussines need more features. Our Bussines want to have an solution (maybe UCCX) where an user get the IVR option by ...
Hello everyone, Can someone please guide me through this? I need to get my companies webex contact center data into power bi, how and what do I need to do to get that? Thanks for your help!
i am proposing a UCCX contact center express solution to my customer and he asks for CRM integration with UCCX also i provided on prem BE6000M CUCM and A-Flex 3.0 Enhanced License , However i am confused of integration with CRM as it says non-include...
Hi Experts, We are trying to implement passing of metadata from UCCX-Finesse to Calabrio. I have configured a workflow in Finesse that invokes an action when a call ends. I have configured the workflow as per Calabrio integration guide: Name - meta...
Hello. I have an application that emails a team manager when a call RONAs. We send the name of the queue and the caller's phone number. However, we've been asked to send the name of the agent who didn't pick up the RONA call.This is run in real time ...
Hello,We have a PCCE 12.6 12,000 seats running. For agent to agent transfer, we create a dialed number with wild card (like 71XXX, as our agent IDs are configured in that format). In CUCM we also created CTI RP with the same number (71XXX). But when ...
Resolved! Host not Found error in IP Phone
I am using CUCM 8.6 and a cisco IP communicator associated to the CUCM.When i click "Services" on IP Phone, its showing Host Not Found Error.I configured Extension Mobility Serivce and subscribed to this phone.I am not able to see any services in my ...
Hi All, We run a 7am – 10pm call center with the CUCM and UCCX setup. We now have a requirement to forward all our calls after 10pm to a 3rd party call center in India; who has Cisco environment too. What is the best recommended way to do this? We...
We have 1 agent who were are unable to logout. As per reporting, she is already logged on for 16 days+.The device has been reset and also removed from pguser. As per RTMT no CTI connection is still existing. We did the resetas xxxx and got the answer...
Resolved! Agent greeting scripting
i need help with agent greeting scripting can i get any example agent greeting scripting screen shots do i have to create two scripts just for playing agent greeting?? the document gives 2 examples scripts AG and PAG i have doubt how to create ...
Resolved! Call flow question in UCCE
Hello experts -I need some help in understanding these In the ICM script on the RunExternalScript node which is "GS.Server.V" on this node we see lot of calls Abort . Its like out of 700 calls 80% abort and remaining passes through the "true" exit no...
Hi, I've been working to achieve SIP REFER transfer with attached data over User-to-User SIP Header by two approaches: 1. Using Subdialog Return as described in Configuration Guide but I was not able to get working SIP REFER with the described method...
