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our customer has running CCX 11 with starter bundle 25 premium license. He needs to have an additional license, so we purchased 10 enhanced licenses. unfortunately after try to install the additional license we found that we can't mix the licenses en...

Hi I have question about queue scenarios: I have 3 CSQs and each time when the customer calls and goes in the queue I want to say total numbers of customers in the queue to them. But there is a problem. when the first customer goes to the queue all v...

We have the following versions for the below appliances. Call Manager version is 10.5.2.12901-1UCCX version is 10.6.1.11001-31 (ES08-40)IM & Presence version is 10.5.2.22900-2  We want to install certificates on all devices, my questions are below....

Hello everyone, I have strange situation with our IP IVR 10.0 deployment. We have deployed two IP IVRs and I noticed on our firewall that both constantly trying to communicate with public IP 72.163.168.242 (which is Cisco IP address, confirmed with ...

Hi Folks, Cisco sure dont publish this information readily but I really cant find the correct URL including port numbers to log into UCCX using finesse for supervisor and desktop. I managed to find the agent one after a lot of searching. can someone ...

Quick question - does TalkOutTime and TalkOther negatively affect NotReadyTime

Current on Call Manger 9.1, PCCE 10.5 and Finesse 10.5 Agents in our environment launch CIPC (8.6.6.0) and login to Mobility. The agent then launches Finesse and logs in to the Mobility telephone number for the day.  At the end of their shift they l...

Hi, I am getting 403 forbitten error  This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage. When I check the logs I see  5323: PM-PN-CC01: Apr 06 2016...

Hi, I have a question about Agent password storage in the Logger database. I found this on Security best practices guide for UCCE 11.0 - "User and Agent Passwords Unified ICM/Unified CCE systems are highly distributed applications composed of many no...

Hi, If customer disconnected the call in queue to skill group, whether we can identify the customer calling number (call disconnected by customer) in the queuing level itself and store that information. Is it possible in ICM scripting. We can achiev...

Hello ,  I have a problem in UCCE when i made  modification  agent in AW / HDS i have message error : Error : Cannot find Object from GUID to obtain DN Best Regards Amar

Greetings! Is there a high level overview doc/pdf/data sheet explaining all the different technologies and which platforms support what? Thank you, Reggie