Contact Center

Is there a way to segment users in CUIC so they only see their applications/CSQ's/agents?  I have found ways to create collections to group items, but if I remove the AllUser permissions from the UCCX_ApplicationName for instance and give permissions...

When I export a report to Excel from CUIC, the time and date columns don't transfer the information properly.  In CUIC_1.jpg below you'll see how the date/time shows up in a CUIC report. I assume this is normal. In Excel_1.jpg below you'll see how t...

Dear Sir, I have a question. when we try to make a STD call it takes 6seconds and ISD call it takes 20seconds to connect. we tried to check in vendor mux to test. their STD it takes 5sec and ISD 11seconds. plz advice when the issue lags. we use use ...

I wrote a test script to do the following.  If the caller is in queue, they have the option to press 1 to be sent to voicemail.  Is a dequeue good practice after the redirect?  I'm thinking in terms of call reporting.  Or is it better to use set cont...

I've seen some scripts where D[now] is used to get the current date. Is this considered best practice? I'm wondering if it's better to use java.util.Date() instead, or if there is a better recommendation.  

Regarding bug CSCux84366, UCCX: Hostname or domain name change on UCCX causes FIPPA login to fail. Can anyone solve this?

Hi everybody, My back-end site use finesse non gadget api, now i wanna consult gadget embed this, and transfer call to other. Anyone can share guide and experience to develop it ? Thank

Good Afternoon, We are due to go live with a call-back feature soon and the contact team would like to know how many call-backs have been made and who by. The script begins with 3 prompts then hits a queue, after around 40 seconds a sub-flow begins w...

Looking to see if anyone has moved existing equipment between data centers with a complete UCCE environment running on UCS-B and if there were any lessons learned. Did you perform a complete re-IP? Run simplex for an extended period? SBC, CUCM, CUSP,...

Good Afternoon, I would like to know if anyone can help me with something?  I am trying to figure out if CODE 33 on our Cisco Systems, Inc - Cisco Finesse v10.6(1) system ONLY means "Agent status set to not ready by Supervisor" OR.. if can also mea...

Folks, I'm trying to call an Azure web service that returns data back to UCCX.  The custom Java code that i use works in Eclipse is based on this and it works as expected.  I've uploaded my custom JAR file and dependencies and restarted the server.  ...

In a IPCC Enterprise environment, is there a way for a CAD agent that has already received a call from the queue to transfer that call to another skill group? I know I can create a separate ICM script, configure it to a route point, associate the de...