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Dears, I have String Value (Names) in Arabic language and need to pass it to TTS, but always CCX is sending incorrectly as it doesn't understand arabic strings, i tried also upload as a document and do (Create File Document) and pass it to TTS and sa...

Hi Team can you please assist me, i am clueless when it comes to Collaboration and Contact Center. Client has a SWSS contract and wants to upgrade from 9.1 to 11.5 what are the steps. please help urgently

LSA4 by Level 1
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Dear AP,    We received the payment below but are having trouble matching this amount to our invoices.  Would you please be so kind as to provide the invoice number(s) you are paying on? Thanks so much!          Best Regards, Staci Denny

Dear All, there are multiple queues in hosted UCCE. some time for particular queue: all agents in that queue are not able to login and showing error: the combination of user Id, password and extension is invalid. Sometimes it gives error for other...