Contact Center

UCCX After hours support number

Sorry if this question has already been asked on the forums. We have our company service desk that fields tech support calls. After hours, mgmt would like a feature that sends calls to an on call person. The person on call will be switched around ...

Cisco Agent Desktop click to dial preceding 9

Is there a way to add a 9 to hyperlinked phone numbers in the Cisco Agent Desktop's browser automatically for users?

Cisco UCCX license

Hi Guys, My question-I am using Cisco UCCX product, my current licensing is for 32 agents which allows an agent an active call plus two in queue. If I only have 10 agents logged in then , is it possible to increase the queue depth from the agents th...

When will Live Data be available in non-packaged UCCE?

I see that PCCE has had Live Data starting at 10.0, anybody have any idea when Live Data features will be available for UCCE? Thanks,Mark

Resolved! Calls dissuaded report on Historical Reports

Hi, I'm looking for on Historical Reports if it is possible to retrieve the calls dissuaded, thanks a lot for your help. BR Aubert

Any Script Repositories Out There?

Does anyone know of any good, public script repositories out there where people can collaborate and upload/download scripts?

Resolved! checking status of agent before sendng call to agent

I am trying to offer the caller the option to dial the agent's extension and have the call sent directly to the agent. I want the call the go thru if the agent is logged in, but not ready. Using "Agent to Agent", I got it to fail out if the agent i...

Resolved! Dequeue from all CSQs throws an exception

I place a caller into a CSQ. If no agents are logged into that CSQ or nobody is in ready state then I escalate that call and add it to a second queue with different agents. If the same thing happens there then another escalation takes place and the...

Is it possible to create a report for script selections?

I am using UCCE version 8.5 and programming with Internet Script Editor. I would like to know which options callers are selecting in my script. I know how to do this by monitoring the script. I would like to have it captured in a report so that I do ...

want to learn uccx scripting

Hi Experts,Would you suggest me about learning uccx scripting ! ThanksNizam Ahmed

Scripting/Urgent

Hi,We have encountered a problem where the calls are transfered to the que during a non busniness hours. I have pulled the script and looked around and did not find anything wrong with business hours. Not sure if the agents are logged in either state...

WebEx question: can a meeting host disable the Make Me Presenter option for a given meeting?

We have WebEx version 2.0.1.507.B-AE. Our system settings allow any meeting participant to be presenter by pressing the Make Me the Presenter button.Without changing the overall system settings, is it possible for a host to disallow participants fro...

Resolved! restricting call access until logged into Cisco Agent (UCCX)

Hello Guys,Environment: CUCM 9.1.2, UCCX9.0.1 Currently we have Extension mobility setup on CUCM, Agents have a UDP profile with two numbers(the second configured to IPCC)I just want to cross check whether is this possible in CUCM---UCCX usually agen...

user can't login to Finesse

Hello,I'm unable to login to Finesse as an agent. The error message is:"The device associated with that extension or dial number is invalid."any idea?