Contact Center

Hi,I installed a new PCCE setup with 10.5.1 in Simplex mode. While integrating finesse with AW, i'm getting the following error - Unable to authenticate against the primary enterprise database.In FInesse CFADMIN page we need to provide CCE Administra...

Experiencing an issue with CSD.  All agent statistics are accumulating and not reseting.  Have tried reseting daily stats on reporting menu.  Also wallboard is displaying proper daily statistics.  CSD is using the default layout.  Anyone else seen th...

Good day! I faced an issue, when I was trying to reply to an email. I see an error "Unable to reply to customer's email. It have been deleted".

Dear Experts; One of our customer is a small insurance company. They want UCCX with 10 agents maximum and also wants the customer can call video calls to the agents. Please advice this is possible or not in UCCX or in UCCE. Appreciate your expert adv...

I have just upgraded to UCCX 10.6 and am looking at running in mixed-mode to migrate agents and supervisors to Finesse slowly.  Does the mixed-mode COP file activate Finesse when the COP file runs or do I still have to use the "utils uccx finesse act...

I have a customer that is looking to separate their cluster for geographical redundancy (all versions are 10). For CUCM, CUC and UCCX I found information including bandwidth requirements but cannot find anything for the add on products for UCCX. Do...

We have developed a TAPI application with Cisco TSP. Everything works fine with a standard user, but since has been defined superprovider to control any CTI device we have problems.According to Cisco documentation indicates that you have to acquire t...

Hi, We have UCCX 10.5 and agents use FinesseSupervisor need to let the agent the ability to control the wrapup timeAs if the configured 60 seconds isn't enough,, the agent can increase the wrapup time or enter to work state then come back to ready wh...

I've recently been trying to find a fix for a company whose laptops are currently experiencing very slow shut down times. I believe I've narrowed it down to the cause being related to one service or another running, and I wanted to disable each one i...

We are trying to get a ODBC connection set up on a PC to our Cisco UCCX Switch. We have tried both the Informix Driver and SQL Server. Are you able to help us with setting this up?

Hi, I'm studying the product ICM, and I need to know what are the ways to get the ICM version, could you please help me about it? Thanks for any help you can provide Victor.

Hi we are impmenting new contact centree platform and expereincing cvp internal Transfers on the " Send to VRU " node and TR issue.... The CUSPs show an ‘Internal 500 error’ coming from the CVPs. CVP Log Error Example 2211141: 10.74.43.27: Oct 24 201...

I have uccx 8.5 and have a question. If all agents are busy and you want to notify the agents if a certain person is calling in to the call center, is there a script or another way of doing this?