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Forum Posts

CUIC Scheduler user access issue

This one has me stumped.   We recently finished an upgrade for a client that included a transition to a new virtual environment.  I built out two  9.1.1 clusters, and did a disaster recovery restore from the old prod systems into the new prod system....

Old Tandberg Gateway server

Have a customer that has older Tandberg Gateway and boarder controllers.I know that these are end of support for a while.I am working on getting them to upgrade which will be easier once we get them to 10.5.In the mean time, can some one tell me when...

Resolved! Call "stuck" in Voice CSQs - Team Summary page in Supervisor Desktop?

 Hello all. I am running UCCX v9.0.2. In Supervisor Desktop, it is showing that I have a call waiting in queue that has been there for over 18 hours: I haven't seen this before and I believe this is just a glitch as it is not disrupting call flow. Ne...

UCCX HA deployment

Hi All, I can find the install and SRND documentation for UCCX Install but it doesn't actually tell me what is required and how it works. Basically if I have a HA environment, do I need 2 X route points and 2 X CTI ports, will I need to generate thes...

CVP VXML App Migration

Have some queries on CVP migration from 7.x to 9.xI will do a fresh installation of CVP 9.x in UCS Blade Server in a virtualized envrionment, then I want to migrate CVP CallStudio applications from 7.x to 9.x. Can I just copy all the applications fro...

UCCX 5 DRS restore fail

Hi Everybody,Our current objective is to backup the DRS from the old UCCX 5, and restore it to VM and do the test upgrade to UCCX 10 - current version : UCCX 5.0(2)SR01_Build053- we have done the DRS backup from the "Old uccx" successfully- we have f...