Contact Center

Customer has  set up UCCx (8.6) so users can use their phone for ad hoc recordings within a script  ie:  on demand school closure announcement. When folks do this with this method, the sound level seems to be low.  Is there any parameter to adjust re...

Hi  how can we create separate workflows to CAD Agents, because there are different Agents who need different Wrapup data. one Wrapup data should not be visible to other group.UCCX 9.0RegdsSasith Fernando 

Hi! I have an issue. When I try log in the IP Phone Agent service I get an error: "selected service IP Phone Agent isn't active. Select another service IP Phone Agent".The service URL seems correct: http://ip_address_UCCX_server:6293/ipphone/jsp/scip...

HiWe are developing our next generation wallboard. But I just can't seem to figure out how to get information like agent details and SLA levels, is it available through some of the soap api's (could'nt see it from the documentation)?regards Nino

Hello everyone, I have developed a PHP Wallboard based off of the original idea from I.mourits found here: https://supportforums.cisco.com/message/1042045#1042045For instructions on how to install it on your system, please read the README.txt file in...

If we use 7960s and 7962s, with thin clients which connect back to VDI, will silent monitoring work for the supervisors of the contact center? I don't see how since the physical phone would send the RTP stream to the PC port which would contain a thi...

Hi,I want to create a script that going to external VXML in call studio and passing back to ICM. The Idea is simple, Start >> Say Hello world (in Call Studio) >> Say Friday (from ICM). Script attached. Any advice would be apreciate.

Running agent 8.0.2.9 on Windows 7.I have one person that is having trouble launching the agent software.They are getting a popup that says, 'A referral was returned from the server.'As of yesterday they were having no issues. So fare we have tried t...

Only see reports (sample) for CCX 4.0.Can anyone provivde sample reports for CCX 8.x or have they not changed since 4.0?Thanks,Paul.

Dear Alli need to know how can i fill the file name here if i need to play audio form CVP ,http://X.X.X.X/en-us/app/ASA/WH.wav OR http://X.X.X.X:7000/en-us/app/ASA/WH.wavi try a lot of thing , but is not working.Is it required any other step befor ?T...

Hi i receive those errors in ICM event  VOIP2066 Could not initialize the connection to the CallManager database. AXL error: [19: SPLKAXL_RET_GET_LOGIN_FAILED]. SPLKAXL2016 Failed to get CallManager Login from LDAP. Error(27:The entry does not exist....

This is quite interesting issue I am running into, we have setup personal queues and all agents have direct DID, the calls should route to the agent’s Voicemail when they are not logged into the Queue.Problem:Dialing Agent Extension 8905 from a Cisco...