i am having uccx 10 and desktop agent and supervisor but as i try to bargein from CSD it is not working... this option is greyed out when selecting after intercept...but silent monitoring is working..
Hi All, I Have CUIC in UCCX 9 , when i Launched the CUIC and Create report and try to export the report then this error shows upany help ? Best Regards, Tommy
I logged into CAD & CSD with the same id and tried intercept & barge in features and it is not working, when i press any of these buttons by selecting the call leg, the customer gets music on hold and agent gets a message "requested operation failed"...
I'm configuring my first CCX script and I'm stuck on defining as it should a variable, this is what I'm trying to do. I'm accesing a DB on a SQL server, I'm getting a digit string as an UserID defined as string, then a DB Read making a query for oth...
We have Cisco users on UCM 8.5 using Nortel/Avaya Call PIlot voicemail. Users are getting delayed messaging and message indication on their Cisco Phones. Users are complaining that yesterday they checked for messages and there were none however th...
Good morning support community,Currently I have UCCX v9 and CUIC Premiun v9 and I was wondering if it is possible to link via HTML or other method report from uccx; for example, I have a custom report called "Handled vs Abandoned" and I would like to...
Hi, We recently configured the mobile agent feature on our Packaged CCE system. The nailed connection mode works fine and the agent can answer the "setup" call and then accept incoming calls.However when we try to sign in for "Call by call" mode we g...
I have the distinct pleasure of working with PCCE and so far it has been interesting. One thing I can't figure out is how to set the agent to not ready when a call RONAs. Right now the agent goes back to ready state. The option for RONA timer in t...
I have recently upgraded from UCCX 7 to 8 linux and my jsp file for my stats page is not working properly because it was for windows does anybody have a sample i could use to create the linux jsp file to get my stats pages working again.Thank You
UCCX System Version : 10.0.1.10000-56Logging into the Unified Intelligence CenterMaking changes to a users Group Roles via Security - User List - Find User - Edit - Groups Tab - My Group - Change from All Users to Administrator. Save Changes.The use...
Good day! I have a trouble with Cisco agent Desktop. Sometimes, call received by an operator not display in CAD and an operator can't answer a call using CAD. But phone don't have any issues. The operator can't also transer a call using CAD. And some...
