Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

What Service Restarts the Data Calculations for Cisco Supervisor Desktop and Wallboards

Hello All,UCCX version is running in HA mode.Yesterday we believe our UCCX Servers failed over due to a network outage between the Publisher and the Subscriber. So last night I restarted the "CCX Engine" to fail-back the servers, w...

Test the AIR-AP1131AG-A-K9 ??

I need to test a couple of Cisco Systems Wireless Access Point devices (AIR-AP1131AG-A-K9). How do I test them to be sure they are working? Plugging them in and getting l---Posted by WebUser Steve Wiker from Cisco Support Community App

fb_webuser by Frequent Contributor
  • 2 replies
  • 0 Helpful votes


Hello!I'm trying to configure the router in "autonomous" mode, the http GUI repsonds a little slow, but it's not the problemthe problem is there are clickable buttons & radio buttons which are not visible in Chrome/Firefox brows...

fb_webuser by Frequent Contributor
  • 2 replies
  • 0 Helpful votes

CVP VXML Application without Call

Is there a way to kick off a CVP VXML application from ICM script when there's no actual call?Basically, I want to use VXML application like Application Gateway (database lookup, web service, etc), but not all contacts are calls (chat, email, etc).

yfujimoto by Beginner
  • 1 replies
  • 0 Helpful votes

Resolved! Drivers for SQL 2000

I am trying to add an external dataSource in UCCX v8.5.1.11002-22. First I need to add the drivers for SQL 2000. I have tried diffrent drivers but it fails.Can someone point me to the correct drivers I need for SQL 2000Thanks,Solomon