Contact Center

Hi guys, I received some questions on Courtesy Callback (under CVP/UCCE 8.5) from a customer. I've prepared my answers from what I understand about the feature below. Can someone verify these answers please if possible?Q: How will this affect servic...

Hi everyone,I want to generate logs in the cvp (7.0) server using the dumplog command,can anyone advice me which process name to use, and the procedure.Severin

I am deploying Agent Greeting and trying to get the recording piece completed. When the example script gets to the run ext script node it fails.

Hi,I am implementing a UCCX that is hosted in Australia but will have agents in timeszones across Asia.  I have configured individual holiday script checks for each contact centre but during testing each script is using the default IVR language and t...

Hello,I have one user that sometimes her agent desktop buttons which is version 8 are grayed out and go back to normal until I restart the phone.  The error I got from the desktop CTIOS logs was "No CTIOS Objects are capable of processing Event"  Doe...

I installed QM on a server and it was recording calls well from UCCX, the server was hardened and now the admin account on the Quality Manamgement Administrator is keeps saying  " 'invalid login' Please try again  "Anyone know how to reset the accoun...

Hello everyoneWhen i want to login as an agent to "cisco agent desktop" i get the error "The device is restricted.Can not login." .The weird thing is that when i set up ip communicator with the same number ( DN ) it works flawlessly but when i set up...

hi,We need to save the first time caller information ( like the lanuage he selected ,) and when he dial the second time to the IVR , IVR will autonatically give him the lanuage with the previously selected ..how can we achieve this ?PW

                   Hi kindly suggest,    We having 2 Toll free number, now we need to have give priority for number of customer which are VIP & there call is directly goes to agent without hold in Queue.

(Cisco Unified CCX 8.5.1.11002-22)We have a script for one of our organizations that eventually works. Simple script: prompts for department, checks agents logged in and ready and then transfers.I want our man at, say, Department #1 to get a call if ...

Hi  Alll,I'm having a alert about cisco tomcat and  I am planning  restart cisco tomcat service?I want to know  when I restart  , will there be interruption  or calls will be drooped ?I have a RTMT alert like this ;Available virtual memory below conf...