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Good Day. For what reasons Java classes can not be displayed in Cisco Unified CCX Editor? Iv'e uploaded fev Java Classes in UCCX "Document Manager\default\classpatch\", and they dont appear in CCX Editor as variable type.Are there specific instructio...

Some agents sometimes getting error message " Requested operation failed" when they transfer the call via CAD 8.5 (2a) . system is connected UCCE 8.5. Does any one know about this issue,,, or what logs to check whether call is transfered or not...?  ...

hardiksp by Level 1
  • 1623 Views
  • 4 replies
  • 0 Helpful votes

Hi all,Has anyone ever integrated Cisco UCCX 8.5 with a ticketing system called Service Now (http://www.servicenow.com/)I have a customer who is now using this system and would like to integrate UCCX 8.5 for screen pops etc.CheersDarren              ...

Darren Lynn by Cisco Employee
  • 5766 Views
  • 3 replies
  • 0 Helpful votes

Hello,We're at UCCX v8.0(2) SU2, and preparing to upgrade.  Our plan was to go to v8.5 SU4, but I see 9.0(2) is out.  I've read the release notes, and checked the SRND and compability matrix.  It looks like with our hardware and CUCM environment we c...

Good afternoon everyone.  I forgot to place a credit card expiration date check process in my script...    My script works like this...     1. A customer manually enter his/her credit card expiration date     2. Outcome is MM/YYYY     3. I need to pl...

                   All: I am attempting to set up an Agent Notification in UCCX 8.0 to inform agents which CSQ a call is coming from while the call is ringing in to the agent. I have set up a new Work Flow Group, and added a Voice Contact Work Flow. ...

Hello everybody,do you think Social MInner can replace the EIM or WIM or Both WEIM??i have a WEIM installation and i face lots of bugs specialy related to java, and i appreciate if i can move from this solution to a new solution that provide the serv...

learnsec by Level 1
  • 507 Views
  • 2 replies
  • 0 Helpful votes