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UCCX - Abandoned calls

I realised an anomaly which occurred in the system whereby we still have abandoned calls even when the phone is not ringing. Most of them are coming from general line e.g 1234. Could it be because it takes too long for the call from general line 1234...

Resolved! Bucket Intervals in UCCX

Hello All, Hope you can help....In UCCE there is a function called bucket intervals, this can report on offered and answered calls within pre allocated times segments..... But is there an equivalent in UCCX?Goal to report on totals calls per day / mo...

westlad by • Level 1
  • 678 Views
  • 1 replies
  • 0 Helpful votes

Resolved! CAD Wrap-up wait time

Hi Friends,I am using CAD with UCCX 9.0.2. I need help to configure wait time in wrap-up code. Currently when the agent hang-up the call the wrap-up code window pop up and agent goes in ready state immediately after selecting that code. I need to co...

CAD 7.5.8 Unresponsive

Hi all, hope all doing well !!I am running a duplexed UCCE 7.5.8 with CAD 7.5.8. I am experiencing an issue with CAD where CAD supervisor is trying to pull up agent ACD state logs (see picture) and it takes longer than normal to populate the data and...

dtran by • Level 6
  • 441 Views
  • 1 replies
  • 0 Helpful votes

Holiday routing in uccx 9

Hello,I'm following this thread: https://supportforums.cisco.com/thread/2176576 and Anthony's instructions, trying to route calls to voicemail during Holidays.Here is my current script, instead of calling another script I've just included the holiday...

How to set up a script that would have been played MOH from the server CCX?

             How to set up a script that would have been played MOH from the server CCX?              My script:    It works like this:Incoming call goes into the queue, if within 10 seconds is a free operator the call is forwarded to a fixed phone n...

Resolved! Multiple Shifts with UCCX

We want to run multiple shifts in a small call center using the same phones. What are my options:1. Multiple users have the Same IPCC extension, but operate at different times?2. Multiple users,Same Phones, but all different IPCC extions,or any other...

Neal haas by • Level 3
  • 1316 Views
  • 3 replies
  • 0 Helpful votes

UCCE - IPPA - Error message

Hello All,Agents are intermittenly getting error message "The Agent does not have an active call" on their IPPA phones. Im not getting any doc. for this error message. please help.We are using H.323 in UCCE. Please let me know if you need more inform...

Ip phone agent url

Hi guys,can you kindly tell me what is the service url to configure in CCM in order to use agent to log in with their phone (IPPA).I have CCX 9.0.RegardsAlessandro                  

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