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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Auto Answer issue after upgrading to UCCX 8.5

Hello -  Since migrating to UCCX 8.5, all calls to an agent phone will auto answer regardless if the agent is logged in or logged out. Prior to the migration / upgrade, auto answer occurred only when the agent was logged in. I have been searching hig...

bfollmer1 by Beginner
  • 4 replies
  • 0 Helpful votes

Resolved! Help needed on UCCX Script

Hi All,I am adding one new script on IPCCX 7.0. Can some help to understand the function of the following:             DateList=Create File Decument "C:\Program Files\wfavvid\Documents\user\en_US\" + calendar + ".xml")When I run reactive bedug I can ...

UCCX 8.5(1)SU3?

Hi All,Has anyone upgraded or installed UCCX 8.5(1)SU3 either HA over LAN or WAN for their customer yet? If yes, have you encounted any issues?I want to basically get my customer onto this release ASAP to resolve 'switch version' issues and caveat pr...

yavuzsab by Beginner
  • 6 replies
  • 0 Helpful votes

UCCX 9.0 or 8.5?

I would like to know your opinions about UCCX 9.0 or 8.5.  Which version would you recommend to your clients?  I was informed that usually a first version has many bugs....   I know version 9 will have more features than 8.5 but just wondering if you...

Resolved! UCCX - old CTI ports stay in CUCM if change CCX Control group

Hi there,I have a UCCX-HA 8.6 CUCM (pub/sub) 8.6 .   Under UCCX, if I change a control group to use another range of extension it will work.the only thing is I saw some old unused cti port in CUCM... ( even if I did a CCX Sync data )anyone allready s...

Resolved! UCCX design questions

Hi,1) If UCCX agent ICD extension is also used for Microsoft OCS/Lync RCC mode or CUPC/Jabber (desk phone control only not CSF) would that be considered a shared line therefore unsupported?2) Where does it say in the SRND that agent ICD extension can...

panjwani80 by Contributor
  • 4 replies
  • 0 Helpful votes