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Can anyone recommend a couple of good books on UCCX?  I just wrapped my phone system upgrade.  It was a 1000 node phone system with around 30 UCCX applications and two CSQ's.  I did it under the guidance of a CCIE Voice who gave me some very good ins...

I am trying to create a report that shows reason codes as words, eg 1 =meeting etc I have made what I believe to be the relavant changes, however whilst the Parameters check out ok, when i go to creat the fields, I get a syntax error. if anyone can t...

Hi,I am using a script to record and upload prompt wav file in UCCX version 8. The problem is there is always a beep at the end of the prompt. It seems the system also records the '#' caller pressed to end the recording as a DTMF sound. This is prett...

Hi All,I have a ccx case opened with Cisco Tac.The issue is that I have a CCX HA and my client needs to reinstall the ccx subscriber with the new IP address scheme.After the reinstllation, I need to logon to the ccx subsricber for initial the ccx dat...

                   Dear Team Is there any way to get the SQL Queries for UCCE 8.5 and run it from Sql Server , also how we can get a report to calculate abandoned calls with percentage. Please advise we are face data calculation issue with exiting CU...

I have UCCX Epress 7.1 and I would like to be able to display call data for that the agents can view without giving them supervisor view.So real time statistics somehow, Abandoned calls, total calls, calls handled, and so on. I am thinking I can do t...

Hi,In CUIC agent real time report reason code for not ready it shows 50002 or integer we have configured in ICM.How we can display reason code as name which we have configured in icm like tea, coffee , meeting.CUIC version we are using 8.5.Regards,Di...

Installed Advanced quality management 8.5.1 server and install client on the agent PC, however everytime agent windows login, the recording doesn't work.Agent PC Log shows the following errors :2011-04-28 21:19:41:608 WARN STD3008 The thread [940:] t...

i have a question i look my UCCE AW sql , the history database like half_hour table have databut all real time DB no data....but the WEBVIEW real time table is OK......where the WEBVIEW get the data 

Hi,When I try to pass the integrity check in ICM 4.6.2 I receive the following error:Error found while checking: EnterpriseSkill_Group_Member:EAS class Peripherals require Skill_Group_Members to have Priority > 0.Can anybody tell me what it means an ...

Can anyone send me an example Java Method for accessing Microsoft CRM using Web Services.? We have a client that we need to integrate with… IT seems that the the aliases mentioned in the documentation have been decommissioned. Thank You.Steve

Hi,Is there any way to reference an XML document that isn't on the UCCX server?For holiday dates, I have always uploaded an XML document to the UCCX server.  But now I want to reference an XML document that isn't on the UCCX server.I've used the Crea...