I have attached a script that I have created and i'm having trouble getting the prompt to upload to the prompt repository. The goal of this script is to authenticate the user, if the user is a supervisor, then the user should be able record a prompt....
Hello - Since migrating to UCCX 8.5, all calls to an agent phone will auto answer regardless if the agent is logged in or logged out. Prior to the migration / upgrade, auto answer occurred only when the agent was logged in. I have been searching hig...
Hi All,I am adding one new script on IPCCX 7.0. Can some help to understand the function of the following: DateList=Create File Decument "C:\Program Files\wfavvid\Documents\user\en_US\" + calendar + ".xml")When I run reactive bedug I can ...
Hi All,Has anyone upgraded or installed UCCX 8.5(1)SU3 either HA over LAN or WAN for their customer yet? If yes, have you encounted any issues?I want to basically get my customer onto this release ASAP to resolve 'switch version' issues and caveat pr...
We are contemplating replacing our existing cloud-based predictive dialer with the new Outbound IVR functionality introduced in UCCX 8.5. As this is a new feature in 8.5, I am looking for general feedback and reviews of this functionality, particular...
Folks, I am writing a script which will forward the call to the operator if the called number is 1234.When I use the IF statement , I am unable to find contains or starts with function in UCCX editor. Can anyone tell me under which menu I...
Hi,I want to ask what are the reason/s why time is not synchronized between UCCX server and cisco phone? Is it because of the delay or RTO connection between the server/client? or are there any reasons?Thanks and regards,Rona.
Hi,During provisioning from CCMP,i am getting an error the transaction log for database portal is full.I have enable the autogrowth from 'Portal' data base.But still I am getiing this error.Could you please let me know how to fix this issue.Thanks an...
I'm looking for companies that write custom reports for UCCX, not companies that provide a seperate reporting solution. I need to track down some options for getting a few custom reports written.
I have a Queue with 10 agents. They all have different skill levels. I have set the Queue to Route the call based on Highest Skill.Is there a way I can view all agents in that Queue and what skill level they are assigned? I can click on "Open Prin...
Hi. I have uccx 8.5 cluster over wan. When the uccx publisher is down, agents can't login- invalid password. Please help.Sent from Cisco Technical Support iPhone App
I would like to know your opinions about UCCX 9.0 or 8.5. Which version would you recommend to your clients? I was informed that usually a first version has many bugs.... I know version 9 will have more features than 8.5 but just wondering if you...
Hi there,I have a UCCX-HA 8.6 CUCM (pub/sub) 8.6 . Under UCCX, if I change a control group to use another range of extension it will work.the only thing is I saw some old unused cti port in CUCM... ( even if I did a CCX Sync data )anyone allready s...
