I install Windows XP in VirtualBox and the installed UCCX editor but when i tried to open it, it appears for about half a second then disappears or does not come up at all. It's version 7.0(1.443) any assistance would be great.
I have a user who just bought the Plantronics SAVI Savy 10 wireless headset. Seems that the user is able to hear all other sounds through the headset but not able to Live Monitor. Has anyone ran into this issue and resloved it. If so please let me...
All,I'm getting thrown to the wolves to do a software upgrade on Express from 8.x to the latest version. Can someone send me a link or let me know of any gotchas? I am assuming at this point it is a standard upgrade done under the OS Administration...
Hi,Has anybody experience on Cisco Advance Quality Management, wherein the calls of the agents are not recorded or not pulled-up by the QA. This happens on specific stations/desktops.Tried to format those desktops and disable the firewall and still n...
Hi All, We recently upgraded our client's UCCX cluster from version 5.0(2) SR02 to version 8.0.2. The upgrade was completed successfully. However approximately 3 days after the upgrade our Agents and Supervisors started experiencing issues with the R...
Hi,I am not able to login to our ccx 7 through gui. It gives a login error which i have attached. Also the contact center calls are not happening. We did a server shutdown for our PM work yesterday. Untill then it was working fine. When we restarted ...
I have 2 applications with different triggers and different CSQs. I also have one (different) agent in each CSQ. But calls to one agent (app./trigger) are being routed to both agents. Why? And how can I fix this?Thanks a lot, Svetomir
Hello all, I am using CUCM 6 and i want to connect Third-party SIP device, can you tell me how to configure it ? i want to connect Nokia, Iphone mobile.---Posted by WebUser Mukesh Rulaniya from Cisco Support Community App
Hello,I am working on a UCCX 8.5 for CME (8.6) setup and i have been stuck with the following problem:I am testing the IPPA login, but it shows the following error evertytime i try to change the state to Ready:ERRORCannot change agent state because t...
Hi NetProI have somre problems whit resources.....I need to delete idle resources, but still are part of CUCM therefore I can not delete from there. Are users who worked with UCCX but no longer do. These members continue to appear as resources are no...
Hi!I wonder if someone has sources of old IPCC calculator? I mean this one: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/c7resrcs.html#wp1040227Cisco has just shut it down - all URLs are dead (I ha...
Hello,I need to configure an AP1200 for it to contact a Radius server?here is the configue I followedhttp://www.cisco.com/en/US/docs/ios/wlan/command/reference/wl_01.html but my AP is unable to contact the radius server?it there's other things I ...
I am planning a migration from UCCX 5.0 to UCCX 8.5.I will go from version 5.0.2 to 8.0.2 to 8.5.XWill the UCCX Pre-Upgrade tool allow me to change the Host Name and IP address of the server?In other words, can I restore to a different Hostname and I...
Hi!I have a "CSQ#1" where is 10 agent in Ready state and try to connect to agent. If 2 attempts is failed - script should search ready agents in other CSQ#2 even there is a ready agents in CSQ#1.But operator IF do not work. Script try connect until a...
