Hi all,Currently trying to trouble shoot an issue. Recently installed Jabba (12.9.6) which is working as intended, can make and receive calls without issue. When using finesse in conjunction with Jabba to answer a call (using the finesse answer butto...
Forum Posts
I have a question on how to track the caller selection within a queue, when the queue has more then 10 options for the caller to select from. I currently have ECC setup but some of the options it will not track.I am using UCCX v12.5.1.11001-348 (SU1-...
I have a UCCX 12.5.1 SU1.I'm just wondering about the gadget advanced capabilities. I activated the SuperVisor 3 tabs (queue management, application management and calendar management). With queue management I was able to use the desktop layout accor...
We would like our Finesse Agents to be able to download a chat transcript similar to how the customer can. It seems the Chat API is not applicable to the Agents. Is there a gadget that would allow us to add this to the Agent Desktop?
Resolved! UCCX call route to same Agent
Hello guys I have a question about ACD of the UCCX. In case of unlike disconnect, can I configure UCCX version 12.5 to route call of the customer to the same Agent from CSQ. For example Agent have a call from CSQ from Customer _A. Customer told his c...
Looking for assistance on the ICM Script Editor Menu Bar that is hidden/missing on one user's AD profile but is shown for another users AD profile when logging into the same AW server. See screenshots. Everything I tried searching discusses how to ...
Hi, I would just like to seek some advise on what to do if this File Manager is found to be in Partial Service. Cisco Unified CCX Cluster View Daemon --> Manager Manager --> File Manager This happen when we restarted the UCCX subscriber to sync with...
Hi, we have a requirement to upgrade a customer from 11.6 4k to 12.6 with a deployment model change to 12K, is this deployment model supported? hope we can migrate the data from 11.6 to 12.6 using edmt and then change the deployment type Regards se...
Resolved! Too many transfer failures
I have an issue. Users complain about calls disconnected. Looking at CUIC's reports we see many aborted calls and this error: er failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures Debugging our script, eve...
Hello All,I have read online guides on post-call survey and a lot of them look complex due due to their use of custom CVP apps and my low knowledge of CVP custom apps. Guys, is it possible to have a post call survey without writting a custom CVP ap...
The problem: I need to send an SMS when the outbound campaign fails to reach a customer for the third time. This means that I need to create a script that checks all of the attempts made by the outbound campaign to reach the customers, then, send an ...
Hello everyoneWe deployed the publilshier UCCX node with licenses (actually it was restored from the archive, but subscriber node image was broken),and we 're going to deploy UCCX subscriber node from scratch (from the same version image), and I want...
Will WebEx CC desktop able to display real time queue stat such as how long each customer has been waiting in the queue.
Hello, while reviewing the CUIC Report "Aborted Rejected Call Detail Report" I noticed there are an extremely high amount of calls being rejected with the reason code "Reject: Remote Timeout". Looking at the time stamp of the calls we can determine ...
Hi I'm not an expert in CUCCX Scripts, but what I'm trying to do here is set 2 phone lines used in the phone tree line in a schedule, with working hours 8am-5pm and automatically set those 2 lines to forward all to voicemail in non working hours and ...
