During receiving a call in the Finesse desktop we receive in the ringing event in the UserData block several variables that are not defined in the configuration.Does anyone have any idea where those variables can be added to the UserData block?
Our goal is to match the ANI(corporate cell phone and/or corporate phone, both are stored in uds) to a uds record so we can pull the e-mail address of the caller and follow up via e-mail or another application that uses the e-mail address as it's req...
Hoping someone could shed some light on the proxy configuration for CCX. I'm writing a script the formats the ANI, queries the UDS records of the CM, pulls e-mail from the UDS records and then includes that e-mail as part of a REST API call body to a...
Hi,Anyone having experience in Value List Query in CUIC reports? Need helpI would like to create new Value in CUIC. For that I need to fetch value from UCCX DB (Script) and pass it to created Value in CUIC report and end users can Run reports by sele...
Dears,I was asked to generate the following reports from the CCX (Finesse). I have CCX 11.6 version.Please advise.01. Dashboard Report (Agent Login, Number of calls per Agent (Inbound & Outbound)02. Average Holding Time03. Average Talk Time04. Call S...
Hello community I’m working on a uccx script which use rest api post. We are trying to send an sms to customer based the option selected .My message body has to be
{"UserID": "userid","Password": "pass",," س شسي" :"Message""Language": "64","Scheddate...
I was asked if we could limit our agents' access to our Not Ready Reason Codes so that our agents can only choose one RC (like "Lunch" for example), but the supervisors could change agent's status to different reason codes like "on site support". I....
Hello. We have a UCCE v12.5 with CVP v12.6 12K solution.In NOAMP>License Mgmt, I am unable to access a few of our CVP servers:1. For 2 of them, I'm getting "The requested page cannot be displayed. Contact the System Administrator if problem persists"...
Dear members,
We have a PCCE environment version12.0 where the AWHDS VM is allocated 16 GB RAM.
We need to dedicate some memory for the AWHDS database specifically.
Does this cause any issue? and out of the 16 GB, how much memory we can allocate to t...
Hello,I was wondering if someone could assist. I'm trying to route a CED entry to another programmed script and within that programmed script be able to bypass some greetings and options based on the CED entry made.Example:Script A - User presses op...
Does anyone have a SQL scripts (or other report definition script format) that will pull a list of all reports in CUIC and the links to each of their help files (if it exists) they can share?
Can reports shown on the CUIC dashboards link to their help files? In the standard report views, if a report has a specific help file associated with it, the user can click on the "?" to view that. Can dashboard widget reports also have individual ...
Hi All,just wanted to know if there is a way to interrupt the reason codes on the Finesse desktop.how to configure the interruptible reason codes and customers says they had that option in Avaya.so basically we need these during high volume or any ...
Hi,
Does CVP Call studio 11.5 support in built different voice pack , i mean currently use in built
TTS, but it plays in male voice.
Is there any way to change the voice to Female voice /Play back.
Hello,
I am working on a script where we need to collect information about calling number and send it to external server.
I went through many posts in community forums with no luck. Unfortunately, Make Rest Call step is not working. Giving error in U...
