Good morning team Collaboration, I am setting up for the first time an Outbound campaign on a UCCX 11.6, I can't find much information about these configurations or relatively in the documentation is pretty simple, but I can't make the less complex c...
I currently have UCCX 11 with Nuance enabled. I have a customer that would love to have the auto attendant directory as a selection in her menu. The ideal would have the choice of DTMF and ASR Activated so you can either say the name or press a digi...
Having issue with collecting log files for VOSS application ( Finesse/VVB) in release 12.5. I also have tried workaround by updating host file on laptop and still have issue with collecting logs. Does anyone know If this issue has been fix ? RTMT to...
On 12.5Strange issue, I have one person (so far) that is using Cisco IP Communicator and cannot 4 digit dial into any of our UCCX queues. I myself use the Cisco IP Communicator and I can 4 digit dial them fine. He is however able to reach them when h...
Can we use Built in EstimatedWaitTime() or Call.EstimatedWaiTtime to announces to Customer for their wait time .are these defaults EWT on Cisco PCCE reliable to use on our scripts.
I would like to display the Caller Name and Caller Number to all Finesse agents attending calls, but not sure on what are the steps I need to include and how to get the caller name and number information inside script. Please help me on this.
I am trying to update some old as-builts documents and need to download each scipt in the format that's displayed in Cisco Unified ICM/CCE/CCH - Script Editor. Does any one now how to do that? I have about 600 scripts and don't want to do screen pr...
Guys,We need to change our wallboard vendor. We are at the moment using JAMIP. But we need to change them. Can any one recommend any vendors out there?
Hello Team,I am implementing UCCE in a lab environment.My VRU_PIM is not getting activated, it is going as Activating->Shutdown-> Idle. In router, I have pg configured as 1-9.I validated the PIM and OPC logs and in the OPC logs I can see:05:00:00:085...
Hi all, I am Victor who would like to request for your assistance to advise on the fixed release version that could resolved this bugs = https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux50563/?rfs=iqvred. From the link given above, I found that t...
Hi, I am facing some issue with VXML application. I am using gns3 and have tried multiple router images. If i am referencing vxml script int the ICM script the gateway goes into vm is not running will be unresponsive (status=1). The call runs fine ...
I am looking to find a way to match CUIC Call Type Historical - Abandon Call counts to TCD table records. I have tried using different combinations of CallDispositionFlags and CallDispositions, but I cannot match the counts together. Is there a way...
Please correct me if I'm wrong here, I'm deploying this for the first time. (I'm hoping that I'm wrong)I'm very disappointed in the lack of things a supervisor can do from the Finesse portal and can only be done by the UCCX admin.Specifically, a supe...
Hi, Can we set a time limit on the time an agent spends on a particular Not Ready reason code in UCCX? If not possible in UCCX, can this be accomplished via any other application, say, work force management? My contact center supervisor would like to...
How can i extract first and last name of calling user once call lands on UCCX system. Our requirement is to get First name and last name of calling user and pass it to other application. I tried to use Get User field but it says- User ID is blank.
