Hi allPlease find this attachment this is uccx 8.0 realtime reorting contact summary its showing connected and terminated calls any please explain Lot of terminated showing Regards
IPCC EnterpriseI have ICM 7.5 and IP IVR 7.xAfter an agent disconnects from a call I want to trasnfer a caller to another number. I have seen post on doing this with CVP but is there a way to do this with IP IVR?Thanks in Advance!Del
Hello, all. I understand that you could setup RONA timer in agent desk settings for voice. How about chat/email that uses MRPG? Is there a configuraiton somewhere that can configure the timeout? We're NOT using EIM/WIM but a custom solution that tal...
Guys, In CVP I want RONA to act like ti does when Agent Desk Settings control the RONA. Is there any way with CVP to control the RONA taking an agent to Not Ready? Thats what I want :)ThanksChad
i have got error : 2011-08-21 11:30:04,464 WARN EEMAPP3003 The EemApplet could not loadthe assigned email:<com.calabrio.emailmanager.server.base.EmailMessageData{messageId=32151301,uniqueId=1979965407,csqId=6,folder=Assignments/agent/32151301.6,reci...
This one has me really stumped.A call comes into CCX and the agent gets the call. No problem there.The agent who got the call needs to transfer the call to another agent's ACD line. Agent hit's transfer key and dial's the other agent's acd line. The ...
Hello, all. Does anyone know how to export WFM (not QM) user/schedule data out? We have WFM 8 and want to export user/schedule data out to integrate with a third party reporting application. I've looked through a few of the WFM tables but couldn't fi...
Cisco Unified CCX Administration - Version 8.0.2Hi,We are facing an issue where in the callers are on hold for 25 - 30 mins even when the queue is free and agents available to take calls. This happens frequently. Please advice on how to fix this issu...
Hi,One of my customer has requirement to to prioritize the call from caller if the same caller has called thrice within 24 hours. UCCX version is 7.0. It is standalone.Please let me know if it can be achieved?Thanks,Vinay
Hi all,I have configured Desktop monitoring, but not is operating.I have CUCM 7.1.3 , UCCX 7.0.1 and IP COMM 7.0I run postinstall, NICQ and this showed that NIC pass all test (attach Logs)I configured voip monitor server with the DN of the agent, an...
Hi,Does anyone know how to delete a license from UCCX 8.0?It does not have the same options in the CLI that CUCM offers (e.g. file delete license ?????.lic)Thanks
Hello, I am looking for some help trying to figure out what changes are made after moving to a HAoWAN cluster in relation to DB reporting for the wallboard app. I had/have the free comminuty wallboard script (thank you comminuty) working just great ...
Hello there,I am working in a telecommunication company that has a contact center, with ICM 7.5 version.When I am generating Calltype reports; report 22 (Service Level report ) and compare it with CallType 32 report I found a strange thing:Call Type ...
Hello Everybody,I have big problem with one small part of my script in UCCX 8.5 (Std).I have one String = "aaa,bbb" and I want to split it to two strings first "aaa" and second "bbb"I set new variable: String one dimension array.When I add "Set myStr...
Has anyone see an issue where the Dekstop Client Configuration Tool hangs when uploading the created files back to the server? We are running UCCX 8.02 (not su1). The utility downloads everything fine, then gets to about 25% through uploading and ju...
