Hello everyone,
I need to extract chat transcript once agents completes the chat request and post it to a CRM. The environment is SSO, so ece agent use finesse token to login to ECE gadget as well once they sign into finesse.
The "activity api" (/...
Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format which can be downloaded and be embedded within a word document. I use it for documentation p...
Hi there,I am having trouble using the Cisco CCX Editor with a company VPN. When I am at office it works properly. When I try to open it from remote, either it doesn't start at all, or it starts and then I have problem reaching the script repository ...
Hello,Our customer has PCCE 12,000 seats with multiple CVP servers, version 12.6.1. Each CVP server is also a Media server.For Agent greeting, I see that the greeting files are only written to 1 media server. I read somewhere that the recorded files ...
Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...
I am trying to create an administrator controlled Cancel feature for courtesy callback. I wanted to see how to do 3 things as it relates to purging calls.Purge all callbacks - This routing control value at the time of the initial callback setup in ca...
Hi Expert,I have a callback system that works fine. Now I need to work with two queues at once. We need to take into account the language in which the call was received and make the callback with the appropriate language. The language options are Eng...
So Im experimenting with the Create & Send email function in UCCX 12. I have it working, but trying to modify the body of the email to show the information being sent on different rows/lines. (for this purposes I don't need to attach a document or fi...
Cisco CVP currently supports FTP for IIS media server. With all the security vulnerabilities getting reported every other day, does any one know when would this be switched to SFTP? Thanks!
Hi community,
Can anyone help me with the following or direct me to any reference materials I can explore further?
Currently, the Webex CC email flow is set up to send auto-responses for new incoming emails. However, it's also sending auto-respons...
Hi, Premium license is so annoying. cisco tells you it is 1:2 yet I think it is not. I have a call center licensed for 100 seats which should mean 200 IVR ports but the license utilization tells me otherwise. it shows that the total number of inboun...
I have a courtesy callback solution implemented and it is working fine. The CallbackWait application dials the customer back using the 10 digit number that the caller entered originally. What I would like to do is prefix 9 or some other access code...
When we want to check the Dialogs (http://finesse1.xyz.com/finesse/api/User/1234/Dialogs), we get a popup requesting Username and password, but when we enter the Administrator username/password or Agent username/password, we always get the same resul...
